This is a small presentation on telephonic conversation.
Reference:
https://www.myenglishteacher.eu/blog/phone-conversation-most-commonly-used-english-phrases-on-the-phone/
https://careertrend.com/10-dos-donts-of-telephone-etiquette-12082570.html
www.wikipedia.com
In this slide you can find
1. Definition of listening
2. Process of listening
3. Types of listening
4. Listening Vs hearing
5. objective questions on listening with answers
specially made for Microsoft Word 2007 or further
Specially made for behavior science students. College based presentation. Pre - added animations.
2015, active listening, appreciative listening, behavior science, college stuff, comprehensive listening, critical listening, definition of listening, difference between listing and hearing, emphatic listening, hearing, improve listening, information about listening, knowledge of listening, listening, listening vs hearing, objective questions on listening, process of listening, self improvement, types of listening
This ppt. is all about the speaking skills along with the barriers that we faced during the speaking and how we can speak in public and what are the postures and gestures we should used during the speaking in public.
This is a small presentation on telephonic conversation.
Reference:
https://www.myenglishteacher.eu/blog/phone-conversation-most-commonly-used-english-phrases-on-the-phone/
https://careertrend.com/10-dos-donts-of-telephone-etiquette-12082570.html
www.wikipedia.com
In this slide you can find
1. Definition of listening
2. Process of listening
3. Types of listening
4. Listening Vs hearing
5. objective questions on listening with answers
specially made for Microsoft Word 2007 or further
Specially made for behavior science students. College based presentation. Pre - added animations.
2015, active listening, appreciative listening, behavior science, college stuff, comprehensive listening, critical listening, definition of listening, difference between listing and hearing, emphatic listening, hearing, improve listening, information about listening, knowledge of listening, listening, listening vs hearing, objective questions on listening, process of listening, self improvement, types of listening
This ppt. is all about the speaking skills along with the barriers that we faced during the speaking and how we can speak in public and what are the postures and gestures we should used during the speaking in public.
Lớp học ảo Tiếng Anh miễn phí tuần 4 với chủ đề "Taking on the phone" ngày 26/4/2013.
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Memorandum Of Association Constitution of Company.pptseri bangash
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A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
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CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
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2. Introduction:- Telephone
The telephones people use came about
from a device invented by Alexander Graham
Bell in 1876 .Telephone is devices for
communicating sound, especially speech.
Tele- means long distances and -phono
means sound, voice or speech.
2
3. What is a Telephone Conversation?
It is the transmission of a message through
phone.
•It can be informal - when you call to a friend or
relative.
•It can be formal - When you call to an office, to
your boss, etc.
3
4. Example of an informal phone
conversation:
• Speaker 1: Hi Rosi, how is going on?
• Speaker 2: Hey man! Cool. You?
• Speaker 1: Good!... What about your husband?
• Speaker 2: He’s working now… something to tell’im?
• Speaker 1: Yep, if he can call me back please.
• Speaker 2: Sure!. I’ll tell’im.
• Speaker 1: Thanxs Rosi. Take care!
• Speaker 2: No problem, you too!
• Speaker 1: Bye!
• Speaker 2: Bye!
4
5. Example of a formal phone conversation:
•Speaker 1: Good morning. I’d like to talk to Mr. Dan Brown
please.
•Speaker 2: Good morning. I’m sorry but Mr. Dan Brown is not
here at the moment. Would you like to leave him a message?
•Speaker 1: Yes please. Tell him that Ms. Sumathi needs to
contact him.
•Speaker 2: Sure, I’ll tell him. Does he has your phone number?
•Speaker 1: Yes he has it. Thank you.
•Speaker 2: You’re welcome. Something else?
•Speaker 1: No, that’s all. Good bye
•Speaker 2: Good bye Ms. Sumathi.
5
6. The simplest communication
process always involves 4 parts:
• A sender is the person who has information to
convey to another person.
• The message is the information to be
communicated.
• A channel is the means or medium of
communication. The channel might be the
telephone wires, a printed page of a letter or
even data transmission over wires from
computer to computer.
• A receiver is the person who takes in the
information that is sent.
6
7. Problems related to the Sender
The Sender speaks too softly. You have to ask
the Sender to speak up.
The Sender talks a mile a minute. You have to
ask the Sender to slow down.
The Sender mumbles.
The Sender talks so loudly you have to hold
the telephone handset away from your ear.
7
8. Problems related to the Message
The Speaker uses slang vocabulary/technical
language that you do not understand.
The Speaker repeats the Message too many
times.
The information is disorganized or the
Message is confusing.
The Message is in a foreign language that you
do not understand.
The Speaker assumes you already know the
information or have background related to it.
8
9. Problems related to the Channel
There is static or buzzing on the line.
There is background noise coming from the
Sender’s location (radio, TV, cell phone keeps
breaking up, etc.)
The connection breaks, leaving you with a dial
tone.
There is an echo on the line.
9
10. Problems related to the Receiver
The Receiver doesn’t acknowledge that the
Message is being understood.
The Receiver doesn’t engage in a conversation.
The Receiver is distracted and stops paying
attention to the Sender.
The Receiver is conducting another conversation
at the same time.
The Receiver is not listening.
The Receiver cannot understand or decipher the
Message.
10
11. Top tips for Telephone Conversation
in English
Greetings
• Every phone call should begin with a polite greeting
such as, Hi, how've you been? or Nice to hear from
you.
Getting to the point
• There always comes the point, however, where you
want to move on from friendly banter and get down
to business. E.g.. I'm just calling to ...
For example, I'm just calling to see if you'd
like to set up a meeting. If the situation is reversed,
however, and you are waiting to find out why
someone called you, you can guide the conversation
by saying, So what can I do for you?
11
12. Interrupting without insult
• For example, begin with I would like to say
something here, if I may or Allow me to make
a point. Or, you could just ask: May I interrupt
you for a second?
Confirming Action
• Please let me confirm... and So, let me make
sure I've got things straight...
Closing the call
• Well John, it's been a pleasure talking to you.
12
14. Asking for someone
• Could I speak to Mr.
Varun Krishnan, please?
• Can I speak to ……..?
• I would like to speak to
…..?
• Could you put me
through to Mr. Varun
Krishnan,please?
14
15. Explaining
• I’m afraid Mr. Varun
Krishnan isn’t in at the
moment.
• I’m sorry he is in a
meeting now.
• I’m afraid he is on
another line right now.
15
16. Putting someone on hold
• Hold on a
moment,please.
• Just a moment, please.
• Could you hold the line,
please?
• Hold the line,please.
16
18. Taking message
• Can I take a message?
• Would you like to leave a
message?
• Can I give him/her a
message?
• I’ll tell Mr. Varun Krishnan
that you called.
• I’ll ask him/her to call you
18
20. SITUATION
EXAMPLES
Introducing yourself. Phrases to use when you
place the call.
When calling a general number:
--Hello, this is John Block calling for Marina Smith.
- May I speak with Marina Smith?
- Is Marina Smith in? (informal)
When the person answers the call directly:
- Hi Marina, it’s John calling.
- Good afternoon, Marina. This is John Block from ABC
company calling.
Answering the phone. There are many different For calls to your direct line:
ways to answer your phone.
- Good morning, this is Marina.
- Good afternoon, XYZ firm. How may I help you?
- Marina speaking.
- XYZ firm, Marina speaking.
For calls to your direct line, when the person asks for you by
name:
- Speaking (caller says: “Is Marina there?” and Marina
replies: “speaking”).
20
- This is she / this is he (caller says: “Is Marina in?” and
21. Connecting someone. When you answer the
phone and it is for somebody else.
- One minute, I’ll transfer you now.
- Please hold and I’ll put you through.
- Let me see if Jim is available.
- One moment, please.
- Hang on a minute. (informal)
When you need to put somebody on hold
- Jim is on another line at the moment. Would you like to
hold?
- I’m sorry, I have a call on my other line. Can you please
hold?
For customer service calls
- All of our operators are currently busy. Please stand by
for the next available operator.
When you don’t understand the caller
- Could you please repeat that?
- I’m sorry, I didn’t catch what you just said.
- Can you please speak a little more slowly?
- Can you please speak a little louder?
21
22. Clarifying what your caller says
- Can you please spell that for me?
- How do you spell your last name?
- Let me repeat your information to make sure I got it right.
Taking a message for someone
- I'm sorry, John’s not here at the moment. Can I take a
message?
- John is in a meeting at the moment. May I ask who’s
calling?
- John is at lunch. Would you like to leave a message?
- John has left for the day. Would you like to be put through
to his voice mail?
Leaving a message for someone
- Please tell him that Susan called and ask him to call me
back. My number is 999-343-3423.
- Please ask him to call Susan when he gets in.
- He already has my number.
- He’s not in? Please put me through to his voice mail.
- I need to speak with him on an urgent matter. Please have
him call me as soon as he gets in.
22
24. SPECIAL SITUATIONS
Leaving a voice mail
- Hello, this is Marina Smith calling to follow-up
regarding your order with XYZ company. Can you
please call me back at 999-344-3344.
- Hello, this is John Block from ABC. I’m calling
regarding the upcoming conference in Miami. I’ll try
you again later today.
- Hi, it’s Marina. Please call me back when you get a
minute. (informal)
Recording a voice mail message on your machine
- Hello, you’ve reached Marina Smith at XYZ
company. I’m sorry I’m not available to take your call.
Please leave a message and I’ll call you back as soon
as I can. Thank you.
- Hello, you’ve reached John Block at ABC. It’s
Monday, May 22, and I will be out of the office all day.
I will be checking my voice mail from time to time and
will return all urgent calls. Thank you.
24
25. Phrases for cell phone calls
The fading signal
- I’m sorry, I’m losing you. Can you call me back?
- I can barely hear you. Let me call you back on my
other phone.
- We’re breaking up. I’m having trouble hearing you.
Let me call you back later.
The lost call
- Hi, it’s Marina again. Apparently we got cut off.
- Hi, it’s John again. Sorry I lost you. My cell phone
dropped the signal.
SPELLING OUT NAMES OVER THE PHONE.
Often you will need to spell something out over the
telephone, such as a last name. It will help your
listener is you offer words for each letter. Give words
or names that are very common for each letter.
- My last name is Czarnek. C as in cat, Z as in zebra, A
as in apple, R as in Robert, N as in Nancy, e as in egg,
K as in king.
- My registration number is 459N4AF. That’s 459, N
as in Nancy, 4 A as in Apple, F as in Frank.
25
27. Hi Ricardo. How are you?
Hey, let’s go to baseball game this afternoon.
Yes, it’s ok. I will call him soon. See you friend
Fine, thanks.
Hi!
Yes, that sounds nice. Let’s invite Guillermo too.
27
28. Hi Guillermo. Ricardo and I will go to the
baseball game this afternoon and we want
to invite you to go with us. Please tell me if
you can go. Bye
Hello, I can’t take to the phone right now,
please leave a short message with your name
and telephone number and I will call you back
as soon as possible.
28
29. Hi Miguel, I can’t go with you this afternoon,
because I will busy, but we could go
tomorrow, what do you think about it?
See you tomorrow.
Yes, of course, don’t worry, we
will come you in the Stadium
tomorrow.
29
35. Yes, Could you please ask him to
call me later?
All Right. I’ll ask him to call you.
35
36. For some reason, phone calls in English
are much more difficult than talking to people
face to face. Maybe it's because you can't read
the person's expressions or get cues about their
meaning from their gestures. Or maybe it's
because you're already nervous before the call
starts. Preparing in advance for a phone call in
English is one of the best ways to overcome
these difficulties.
36