The document provides information about telephone conversations, including examples of informal and formal phone calls. It discusses how phone calls can be used to transmit messages and can vary in formality depending on who is being called. Examples are given of an informal call between friends and a formal call to an office. The document also includes listening activities with sample phone call scripts.

1. UN T I
I V:
“KEEP
CO M UN CA
M I TED”
Telephone call
3rd EMTP
2012

2. OBJECTIVES
•To introduce the topic of being
communicated
•To learn how to have a telephone
conversation
•To recognize a formal and an informal
telephone conversation.

3. WHAT IS A TELEPHONE
CONVERSATION?
I is the tra ns m is s io n o f a
t
m e s s a g e thro ug h a p ho ne .
•It can be informal: when you
call to a friend or relative.
•It can be formal: When you call
to an office, to your boss, etc.

4. EXAMPLE OF AN INFORMAL
PHONE CONVERSATION:
• Speaker 1: Hi Rosi, how is going on?
• Speaker 2: Hey man! Cool. You?
• Speaker 1: Good!... What about your husband?
• Speaker 2: He’s working now… something to
tell’im?
• Speaker 1: Yep, if he can call me back please.
• Speaker 2: Sure!. I’ll tell’im.
• Speaker 1: Thanxs Rosi. Take care!
• Speaker 2: No problem, you too!
• Speaker 1: Bye!
• Speaker 2: Bye!

5. EXAMPLE OF A FORMAL PHONE
CONVERSATION: . I like to ta lk to M
•Speaker 1: G o o d m o rning ’d r. Co rté z
p le a s e .
•Speaker 2: G o o d m o rning s r. I ’m s o rry but M Co rté z is
r.
no t he re a t the m o m e nt. Wo uld y o u like to le a ve him a
me ssage ?
•Speaker 1: Ye s p le a s e . Te ll him tha t M . Durá n ne e d s to
s
c o nta c t him .
•Speaker 2: Sure , I te ll him . Do e s he ha s y o ur p ho ne
’ll
num be r?
•Speaker 1: Ye s he ha s it. Tha nk y o u.
•Speaker 2: Yo u’re we lc o m e . So m e thing e ls e ?
•Speaker 1: N , tha t’s a ll. G o o d by e
o
•Speaker 2: G o o d by e M . Durá n.
s

6. LISTENING ACTIVITY
http://www.youtube.com/watch?v=WC-VJUKh8ec&fea

7. Scripts
Conversation 1 Conversation 2
 S1: I’d like to speak  S1: Hi. May I speak
to Ray Johnson with Janice Jones?
please.  S2: Janice is at lunch.
She’ll be back in about
 S2: I’m sorry he is
an hour.
not in right now.
Would you like to
 S1: Could I leave her a
leave a message? message?
 S2: Sure.
 S1: Yes. Could you
please have him call
 S1: Please tell her that
Harry Donald at 555- Sue grant called.
Could you have her
4564? call me back at home?