Rijki books a hotel room for two days in Bali over the phone and receives reservation number 2722. Anggun then books two airline tickets on the earliest Saturday flight to Bali over the phone and receives reservation number 3127. Upon arriving at the hotel, Rijki confirms their reservation using the number 2722. However, when Anggun orders fried rice without egg from room service, she receives it with egg and has an allergic reaction. She complains to the manager who apologizes and offers a room discount.

1. TAKING AND MAKING RESERVATION
SCRIPT
STARRING BY :
NAUFAL AS RECEPTIONIST HOTEL
NETI AS RECEPTIONIST AIRLINES
NELLEUS AS HEAD OF OB
R. YOGI AS OB
RIJKI AS HUSBAND OF ANGGUN
ANGGUN AS WIFE OF RIJKI
AS MANAGER
Segemen 1
( On the phone )
Receptionist : Good morning, Antik hotel. may I help you ?

2. Rijki : Good morning sir. I would like to book a room for two days on Saturday this week,
please.
Receptionist : Have you got a reservation, sir ?
Rijki : hmmm, not yet.
Receptionist : Ok. May I have your identity ?
Rijki : Sure, my name is Rijki Muharam Fauzy.
Receptionist : can you spell your last name ?
Rijki : OK. It’s F-A-U-Z-Y.
Receptionist : Ok Mr Fauzi you’ve already book a room for two days on Saturday this weekend. Is that
correct ?
Rijki : Yes,
Receptionist : Ok sir, your reservation number is 2722
Rijki : OK, thankyou
Reeptionist : thankyou for calling us
Segmen 2
Anggun : Hello baby..
Rijki : Hello honey…
Anggun : have you booked a hotel for our honey moon ?
Rijki : Sure honey, like what you want.
Anggun : So let’s prepare the tickets for go to the Bali.
Rijki : Ok. Would you like to call the Arilines ?
Anggun : that’s not a matter, This afternoon I will call the Airlines
Rijki : OK let’s go for dinner , I’m hungry
Anggun : Ok.

3. Segmen 3
Receptionist : Trans global Airlines. Tamara speaking, may I help you ?
Anggun : Yes I’d like to know wether you have flights between Bandung and Bali.
Receptionist : yes, we have.
Anggun : I’d like to reserve two seats on your earliest flight for this Saturday.
Receptionist : Hold on one moment, please. While I check to see what’s available
Anggun : Ok
Receptionist : Ma’am it’s available. So you will reserve two seats on our earliest flight for this
Saturday, right ?
Anggun : Exactly
Receptionist : Ok. Your reservation number is 3127. Please confrm your reservation on two days.
Anggun : ok thankyou.
Receptionist : You’re welcome.and thakyou you for calling us.
Segment 4 ( in Bali )
In the hotel
Receptionist : Good morning sir, ma’am. May I help you ?
Rijki : I would like to confirm my reservation
Receptionist : sure, what is your reservation number ?
Rijki : it’s 2722
Receptionist : Ok sir. We have your reservation here. That’s for today and tomorrow, is that correct ?
Rijki : Yes. That’s correct
Receptionist : here is the key sir. Please enjoy
Rijki : Ok thanks
Segmen 5

4. Anggun : Hello, I would like to order fried rice without an egg in my room.
Head of OB : OK, please ait for 15 minutes
Anggun : Ok, thankyou
Segmen 6
OB : here it is your fried rice ma’am.
Anggun : ohh. Ok thankyou.
( Anggun masuk ke kamar terus nasi gorengnya di makan )
( Anggun gatal”/alergy karena nasi goreang yang diberikan ada telurnya)
Anggun : Ahhhhhhh ! that OB exactly give an egg to my fried rice.
(Anggun menelepon Manager )
Anggun : I want complain about my fried rice !
Manager : Sure, whats the matter ?
Anggun : I have ordered a fried rice without an egg but your OB give me a fried rice with an egg.
And now I get alergy
Manager : Ma’am I’m so sorry for our mistake. For replacing our mistake you will have a discount
in room payment and we will replace your fried rice.
Anggun : Ok thankyou but now make sure that fried rice is without an egg.
Manager : Ok, thankyou.