The document discusses how to be polite in English when making requests. It provides examples of polite and direct ways to ask for the time, with "What time is it?" being too direct and rude. More polite phrases include "Could you tell me the time please?" and "Excuse me, I wonder if you could tell me the time." The document also covers polite phrases like "Can/Could/Would you...", "Could you possibly...", "Do/Would you mind..." and "I wonder if you'd mind..." to make other polite requests. Photos illustrate using these phrases to request various actions.