This document provides information about making and receiving phone calls, including common expressions. It discusses greeting callers, asking for the person you need to speak to, leaving messages, and providing examples of phone conversations. The objectives are to understand phone conversations and know suitable expressions for different situations over the phone. It includes exercises for students to practice conversations and leaves questions as homework.

1. English
Class
Krismi Natalia, S.Pd

2. Welcome
Students!

3. Have you
ever?
Making a phone call?
Answering a phone call?
Leaving a message by phone?

4. Class Objectives
Get the information about
the conversation.
LISTENING WRITING
Know the suitable
expression in handling a
phone call.

5. Why someone usually
makes a phone call?
Give information
Get information
To keep good relationship

6. Making a call
Hello, I am ….. can/could I speak to…
Hello, can/May I speak to…
Hello, can/could you connect me to…
Hello. I am calling for Jona. Is she in?
Hello, good morning, I’d like to speak
to....
Oh, hi, Is Jona home?

7. Answering a call
Good afternoon. Can/may I help you?
Hello, What can I do for you / what
can I help you?
Who is speaking, please?
Who should I say called?
Has she got your number?

8. Who's calling, please?
Who's speaking?
What's your name, please?
Where are you calling from?
May I ask who is calling?
Asking for
caller's
information

9. Quiz
Person 1: “Hello. This is Natalie.”
Person 2: “Hello Natalie. Could I
please speak to Philip?”
Person 1: “Sure. ______?”
Person 2: “Tell him it’s Paul from
work.”
Person 1: “OK. Please hold...here he
is.”
Person 2: “Thank you.”
What is the suitable
expression to
complete the dialog?

10. Asking for the purpose
of the call
Can you tell
me why you
need to
speak to
him?
01
You'll have to
explain the
reason of your
call before I put
you through
03
What is the
purpose of
your call?
04
Why are you
calling our
office, Sir?
02
What is it
about,
Ma'am?
05

11. Saying someone is not
available
I am sorry, he is out at the moment
I am sorry. He is not in today.
I am afraid, he is not able to answer. He is
busy right now
Could/would you leave message?
Any message?
Could you get her to ring me back, please?

12. Connecting
somebody
I’ll put you through to….
Wait a minute/hold the line, please.
Sure, I’ll connect you to ….
I'll pass your call onto his extension.
Hold on please - you can speak now
I'll put your call through to....
immediately

13. I'm afraid he's in a meeting at
the moment
Unfortunately, Mrs Ulin will
be out of the office all day
I don't know where is Doni
right now
Widi is not in today. She took
the day off
Telling why
someone's
not in

14. Asking
someone to
hold on
Hold on, please?
Can you wait, please?
Hold the line, please
Could you wait a
moment?
Just a minute, please

15. Wrong
number or
name
I'm afraid we don't have Mrs.
Ella at this school.
There's nobody here by that
name.
I think you're trying to reach
someone else.
You've dialed the wrong
number.
Are you sure you have the
right number?

16. Offering to take a message
Would you
like to leave a
message?
Would you
like me to
write a note
for him?
Shall I ask him
to return your
call?
Should I tell
Mrs Tia that
you phoned?

17. Could you ask her to call me back,
please?
Would you take a message,
please? Have you got a pen?
Could you leave Cindy a note on
her desk?
Could you tell her I called?
Would you mind letting Mr Joe
know that I will be late for the
meeting?
Leaving a
message

18. Quiz
HOW TO GREET
SOMEONE IN A
CALL?
HOW DO YOU SAY
IF YOU WANT TO
KNOW WHO IS
SPEAKING ON A
PHONE?
WHAT IS THE
EXPRESSION TO
ASK SOMEBODY'S
MESSAGE ON A
PHONE?

19. Example
conversation

20. Person 1: “Hello. How can I help you?”
Person 2: “Good morning. My name is
Rebecca. I’d like to speak to Mr Smith.”
Person 1: “One moment please. I’ll see if
he’s available.”
Person 1: “Sorry to keep you waiting.”
Person 2: “That’s fine.”
Person 1: “He’s available. Please hold
the line while I put you through.”
Person 2: “Great. Thank you so much.”

21. Person 1: “Hello. This is Claire. How may I
assist you?”
Person 2: “Hi. It’s Samantha. Is Harry
available?”
Person 1: “I’m afraid not. Could I take a
message and have him call you back?”
Person 2: “Sure. Please tell him Samantha
called.”
Person 1: “OK. I will. What’s your number?”
Person 2: “It’s 00 7783225”
Person 1: “Great. I’ll get him to call you.”
Person 2: “Thank you so much. Bye.’
Person 1: “Have a great day!”

22. Thank You
See You Next Time

23. Worksheet
Eddie wants to speak to Carmela.
Carmela answers the phone.
A: Hello.
B: Hi. Could I ____,please?
A: ____
B: Hi Carmela. It’s Eddie. How___you?
A: ____
Eddie wants to speak to Carmela.
She is home. You tell him to wait.
You will get her.
A: Hello.
B: Hi. Can I ____, please?
A: Yes. Sure. ____
B: Thanks.
Eddie wants to speak to Carmela.
Wrong number.
A: Hello.
B: Hi. Could I ____, please?
A: Sorry. I think____
B. Sorry about that. Bye.
A: Bye
Fill the blank spaces

24. Activity
Time A: Hello, good morning _____
B: Can I speak to _____
A: ______
B: ______
A: ______
B: ______
Fill the conversation
with your own
sentence!

25. Homework
Look for a conversation on a
phone call!
Create 5 questions about the
conversation!
1.
2.