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[Agile2014] Conversation Patterns for Software Professionals

The document discusses the importance of effective communication with clients, particularly in understanding their needs and avoiding common conversational mistakes. It emphasizes the necessity of addressing specific business challenges and motivations in order to derive successful outcomes from client interactions. Additionally, it provides guidance on creating user stories and identifying needs through structured questions.

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Which of these questions will help you benefit from this lecture at the most? I am wondering what this presentation is about? What was the most difficult part of my last conversation with the client? Why do I keep on making the same mistakes when I talk with clients? What new opportunities would arise if my conversations with clients looked the way I want them to be? conversation-patterns.com
@MichalBartyzel www.conversation-patterns.com www.mbartyzel.blogspot.com www.bnsit.pl } Tailor-made Software How to talk with clients who don’t know what they want? (in Polish) # conversation-patterns.com www.conversation-patterns.com
conversation-patterns.com
As a <role> I want <feature/goal> so that <benefit> conversation-patterns.com
„ Alistar Cockburn A user story is to a use case as a gazelle is to a gazebo conversation-patterns.com
US, UC are treated as goals on their own US, UC are used to avoid bothering their author Instead of cooperating, we focus on acting according to the form Even when you have US, UC written down, you may not understand the business needs conversation-patterns.com
conversation-patterns.com
I am responsible for increasing the number of claims adjusted to 600, so… …I want to see the insurance claims adjustment report If the number of 200 claims adjusted will remain, they will close down our deprtment, so... …I want to see the insurance claims adjustment report conversation-patterns.com
I am responsible for increasing the number of claims adjusted to 600, so… …I want to see the insurance claims adjustment report If the number of 200 claims adjusted will remain, they will close down our deprtment, so... …I want to see the insurance claims adjustment report conversation-patterns.com
I want... THE NEED (a motivator) conversation-patterns.com
As a U I want the X functionality, because... …I am afraid that the margin will be calculated incorrectly …that GUI is not intuitive …I don’t want the user to have the impression that… conversation-patterns.com
…we will test this module in a more accurate way … I will use the salary calculator as soon as possible …we could design the WYSYWIG report As a U I want the X functionality, because then... conversation-patterns.com
I want... THE NEED (a motivator) conversation-patterns.com
In order to <benefit> as a <role> I want <goal/feature> As a <role> I want <goal/feature> so that <benefit> conversation-patterns.com
In order to achieve <expected benefit> as a <role> I want <goal/feature> In order to avoid <problem to be solved> as a <role> I want <goal/feature> conversation-patterns.com
Why? What made you need…? What is the difficulty in it? What is to lose? conversation-patterns.com What do you want to avoid?
What for? What will it give you? What is the purpose of…? What will it make possible? conversation-patterns.com What’s new or different in it…?
…it will satisfy the Boss;) …we will test this module in a more accurate way …we could design the WYSIWIG report As a U I want the X functionality, because then... conversation-patterns.com ..we stop tampering with XML …and they will not fire me… …instead of clicking through individual screens…
…because it will be fun conversation-patterns.com …because it drives me mad
…because it will be fun …because it will increase the mothly profit conversation-patterns.com …because it drives me mad …because it will limit the loss
…because it will be fun …because it will increase the mothly profit conversation-patterns.com …because we will get to know the sales figures …because it drives me mad …because it will limit the loss …because we will limit the hidden costs
I want…! THE NEED THE NEED conversation-patterns.com THE NEED (a motivator)
Which of these questions will help you benefit from this lecture at the most? I am wondering what this presentation is about? What was the most difficult part of my last conversation with the client? Why do I keep on making the same mistakes when I talk with clients? What new opportunities would arise if my conversations with clients looked the way I want them to be? conversation-patterns.com
problem to be solved expected benefit I want to avoid… I want to achieve… Why? What made you need…? What is the difficulty in it? What is to lose? What do you want to avoid? What for? What will it give you? What is the purpose of…? What will it make possible? What’s new or different in it? In order to avoid <problem> As a <role> I want <goal/feature> In order to achieve <benefit> as a <role> I want <goal/feature> conversation-patterns.com
conversation-patterns.com
Business IT I want you to add a button to generate partial report here - Where is the data? What to display when there is no data? Is it consistent with the entire process? Have you thought of the consequences of aggregating partial data? It may require large refactoring… Oh, so I need to consult… - conversation-patterns.com
THE NEED Criteria of solving the problem Criteria of gaining the benefit Alternatives conversation-patterns.com
THE NEED Criteria of solving the problem Criteria of gaining the benefit Alternatives conversation-patterns.com I want… - I want you to add a button to generate partial report here
THE NEED Criteria of solving the problem Criteria of gaining the benefit Alternatives conversation-patterns.com The need - What will you gain having such a report? - I won’t have to wait for the sales figures until the end of the month? - So the key factor here is the time you wait for the figures? - Yes
THE NEED Criteria of solving the problem Criteria of gaining the benefit Alternatives conversation-patterns.com Criteria of meeting the need - Which figures do you want to see and how often do you need to browse them to stay up to date? - I need the key client sales figures. I’d like to browse through it twice a week.
THE NEED Criteria of solving the problem Criteria of gaining the benefit Alternatywy conversation-patterns.com Suggested alternatives - I see! So we can do it this way... that way... or this way... Which of these functionalities will help you avoid waiting for the sales figures until the end of the month? - That looks interesting…
conversation-patterns.com
Watch this
conversation-patterns.com
conversation-patterns.com What you will gain when [a problem expr.] will gone?
conversation-patterns.com expression of a problem qeuestions I don’t want this repport occur What you will be able to do if it don't occur?
conversation-patterns.com expression of a problem qeuestions I don’t want this repport occured What you will be able to do if it don't occur? Thanks to this system we will reduce repeatable work So what will be possible then?
conversation-patterns.com expression of a problem qeuestions I don’t want this repport occured What you will be able to do if it don't occur? Thanks to this system we will reduce repeatable work So what will be possible then? Our business process is a mess What might help to introduce some order?
conversation-patterns.com expression of a problem qeuestions I don’t want this repport occured What you will be able to do if it don't occur? Thanks to this system we will reduce repeatable work So what will be possible then? Our business process is mess What might help to introduce some order? I don't want it to take so long How you could make it short?
conversation-patterns.com What is NOT [benefit expr.] with that?
conversation-patterns.com expression of a benefit questions This process should be more effective What specifically is ineffective in this process?
conversation-patterns.com expression of a benefit questions This process should be more effective What specifically is ineffective in this process? As an Admin I want to see the log report so that I will be sure what happens in the system What if you don't know what happens in the system? What could happen then?
conversation-patterns.com expression of a benefit questions This process should be more effective What specifically is ineffective in this process? As an Admin I want to see the log report so that I will be sure what happens in the system So what if you don't know what happens in the system? What could happen then? We must reduce time needed for a single task But if you don't....?
conversation-patterns.com expression of a benefit questions This process should be more effective What specifically is ineffective in this process? As an Admin I want to see the log report so that I will be sure what happens in the system So what if you don't know what happens in the system? What could happen then? We must reduce time of a single task But if you don't....? After three days of refactoring we will improve our code :) What would you gain if you didn't touch the code?
conversation-patterns.com
conversation-patterns.com
conversation-patterns.com As a PO I said… But I saw… Publish Serial Publish Episode Labels Time Remaining: 1h 30 min. Mickey - Season 1 Epsiode 29
conversation-patterns.com As a PO I said… But I saw… Publish Serial Add Category Publish Episode Labels Time Remaining: 1h 30 min. Mickey - Season 1 Epsiode 29
conversation-patterns.com As a PO I said… But I saw… Publish Serial Add Category Publish Episode Add FLV File Labels Time Remaining: 1h 30 min. Mickey - Season 1 Epsiode 29
conversation-patterns.com As a PO I said… But I saw… Publish Serial Add Category Publish Episode Add FLV File Labels Tag Claud Time Remaining: 1h 30 min. Mickey - Season 1 Epsiode 29
conversation-patterns.com As a PO I said… But I saw… Publish Serial Add Category Publish Episode Add FLV File Labels Tag Claud Time Remaining: 1h 30 min. Length: 2 100 000 ms Mickey - Season 1 Epsiode 29
conversation-patterns.com As a PO I said… But I saw… Publish Serial Add Category Publish Episode Add FLV File Labels Tag Claud Time Remaining: 1h 30 min. Length: 2 100 000 ms Mickey - Season 1 Epsiode 29 87a1b230ff910912.flv
conversation-patterns.com
conversation-patterns.com
conversation-patterns.com Need Generalities Specifics
conversation-patterns.com Need Generalities Specifics
conversation-patterns.com You Stakeholder ( a doctor ) So, how are you going to use this tool? Well, the most important thing to me is setting an appropriate med dose as fast as I use my paper prescription. Have you ever saw a prescription form?
conversation-patterns.com Med dose You Stakeholder ( a doctor ) So, how are you going to use this tool? Well, the most important thing to me is setting an appropriate med dose as fast as I use my paper prescription. Have you ever saw a prescription form?
conversation-patterns.com Prescription Form Med dose You Stakeholder ( a doctor ) So, how are you going to use this tool? Well, the most important thing to me is setting an appropriate med dose as fast as I use my paper prescription. Have you ever saw a prescription form?
conversation-patterns.com Prescription Prescription Form Med dose You Stakeholder ( a doctor ) So, how are you going to use this tool? Well, the most important thing to me is setting an appropriate med dose as fast as I use my paper prescription. Have you ever saw a prescription form?
You Stakeholder ( a doctor ) Yes, I have. You know, a paper form is very flexible. I may write down whatever I want. So new software should be flexible as well. By the way, my stuff have problems with the software... Prescription Prescription Form Med dose conversation-patterns.com
conversation-patterns.com Prescription Prescription Form Fexibility Med dose You Stakeholder ( a doctor ) Yes, I have. You know, a paper form is very flexible. I may write down whatever I want. So new software should be flexible as well. By the way, my stuff have problems with the software...
Fexibility conversation-patterns.com Prescription Prescription Form Med dose Problems You Stakeholder ( a doctor ) Yes, I have. You know, a paper form is very flexible. I may write down whatever I want. So new software should be flexible as well. By the way, my stuff have problems with the software...
conversation-patterns.com Prescription Prescription Form Fexibility Med dose Current Software Problems You Stakeholder ( a doctor ) Yes, I have. You know, a paper form is very flexible. I may write down whatever I want. So new software should be flexible as well. By the way, my stuff have problems with the software...
conversation-patterns.com You Stakeholder ( a doctor ) Ok, you want to use free text to write down a prescription. What else? Well, prescription must be connected to the Medicine Cabinet. The Cabinet is a complicated thing, The most important is to comply with policies XYZ. In the case of prescriptions, we are also required to follow particular policies … Prescription Prescription Form Fexibility Med dose Current Software Problems
conversation-patterns.com Prescription Prescription Form Fexibility Med dose Current Software Problems Medicine Cabinet You Stakeholder ( a doctor ) Ok, you want to use free text to write down a prescription. What else? Well, prescription must be connected to the Medicine Cabinet. The Cabinet is a complicated thing, The most important is to comply with policies XYZ. In the case of prescriptions, we are also required to follow particular policies …
conversation-patterns.com Prescription Prescription Form Fexibility Med dose Current Software Problems Medicine Cabinet Med. Cabinet Policies You Stakeholder ( a doctor ) Ok, you want to use free text to write down a prescription. What else? Well, prescription must be connected to the Medicine Cabinet. The Cabinet is a complicated thing, The most important is to comply with policies XYZ. In the case of prescriptions, we are also required to follow particular policies …
Med. Cabinet Policies conversation-patterns.com Prescription Prescription Form Fexibility Med dose Current Software Problems Medicine Cabinet Prescription Policies You Stakeholder ( a doctor ) Ok, you want to use free text to write down a prescription. What else? Well, prescription must be connected to the Medicine Cabinet. The Cabinet is a complicated thing, The most important is to comply with policies XYZ. In the case of prescriptions, we are also required to follow particular policies …
Med. Cabinet Policies conversation-patterns.com Prescription Prescription Form Fexibility Med dose Current Software Problems Medicine Cabinet Prescription Policies You Stakeholder ( a doctor ) Ok, you want to use free text to write down a prescription. What else? Well, prescription must be connected to the Medicine Cabinet. The Cabinet is a complicated thing, The most important is to comply with policies XYZ. In the case of prescriptions, we are also required to follow particular policies …
Lots of information and no knowledge Lack of understanding business domain and issues Chaotic notes You feel you should do something, but you are not sure what has to be done
Need concept
Need concept Problem to be solved
Need concept Problem to be solved Expected benefit
Need concept Problem to be solved Expected benefit ’Why?’ question
Need concept Problem to be solved Expected benefit ’Why?’ question ’What for?’ question
Need concept Problem to be solved Expected benefit ’Why?’ question ’What for?’ question US Templates
Need concept Problem to be solved Expected benefit ’Why?’ question ’What for?’ question US Templates US Templates
Need concept Problem to be solved Expected benefit ’Why?’ question ’What for?’ question US Templates US Templates Cases
Need concept Problem to be solved Expected benefit ’Why?’ question ’What for?’ question US Templates US Templates Cases Geek meets man
Need concept Problem to be solved Expected benefit ’Why?’ question ’What for?’ question US Templates US Templates Cases Geek meets man Discover the need first
Need concept Problem to be solved Expected benefit ’Why?’ question ’What for?’ question US Templates US Templates Cases Geek meets man Discover the need first Seven red lines
Need concept Problem to be solved Expected benefit ’Why?’ question ’What for?’ question US Templates US Templates Cases Geek meets man Digging deeper Discover the need first Seven red lines
Need concept Problem to be solved Expected benefit ’Why?’ question ’What for?’ question US Templates US Templates Cases Geek meets man Digging deeper Discover the need first Stretching Seven red lines
Need concept Problem to be solved Expected benefit ’Why?’ question ’What for?’ question US Templates US Templates Cases Geek meets man Digging deeper Wath your mouth Discover the need first Stretching Seven red lines
Need concept Problem to be solved Expected benefit ’Why?’ question ’What for?’ question US Templates US Templates Cases Geek meets man Digging deeper Wath your mouth Discover the need first Stretching Words refers domain Seven red lines
Need concept Problem to be solved Expected benefit ’Why?’ question ’What for?’ question US Templates US Templates Cases Geek meets man Digging deeper Conversation Structure Wath your mouth Discover the need first Stretching Words refers domain Seven red lines
Need concept Problem to be solved Expected benefit ’Why?’ question ’What for?’ question US Templates US Templates Cases Geek meets man Digging deeper Conversation Structure Wath your mouth Discover the need first Stretching Control the flow Words refers domain Seven red lines
Need concept Problem to be solved Expected benefit ’Why?’ question ’What for?’ question US Templates US Templates Cases Geek meets man Digging deeper Conversation Structure Wath your mouth Discover the need first Stretching Control the flow Words refers domain Downward Specification Seven red lines
Need concept Problem to be solved Expected benefit ’Why?’ question ’What for?’ question US Templates US Templates Cases Geek meets man Digging deeper Conversation Structure Wath your mouth Discover the need firs Stretching Control the flow Words refers domain Downward Specification Seven red lines
[Agile2014] Conversation Patterns for Software Professionals

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[Agile2014] Conversation Patterns for Software Professionals

  • 2.
    Which of thesequestions will help you benefit from this lecture at the most? I am wondering what this presentation is about? What was the most difficult part of my last conversation with the client? Why do I keep on making the same mistakes when I talk with clients? What new opportunities would arise if my conversations with clients looked the way I want them to be? conversation-patterns.com
  • 3.
    @MichalBartyzel www.conversation-patterns.com www.mbartyzel.blogspot.com www.bnsit.pl } Tailor-made Software How totalk with clients who don’t know what they want? (in Polish) # conversation-patterns.com www.conversation-patterns.com
  • 4.
  • 5.
    As a <role> Iwant <feature/goal> so that <benefit> conversation-patterns.com
  • 6.
    „ Alistar Cockburn A userstory is to a use case as a gazelle is to a gazebo conversation-patterns.com
  • 7.
    US, UC aretreated as goals on their own US, UC are used to avoid bothering their author Instead of cooperating, we focus on acting according to the form Even when you have US, UC written down, you may not understand the business needs conversation-patterns.com
  • 8.
  • 9.
    I am responsiblefor increasing the number of claims adjusted to 600, so… …I want to see the insurance claims adjustment report If the number of 200 claims adjusted will remain, they will close down our deprtment, so... …I want to see the insurance claims adjustment report conversation-patterns.com
  • 10.
    I am responsiblefor increasing the number of claims adjusted to 600, so… …I want to see the insurance claims adjustment report If the number of 200 claims adjusted will remain, they will close down our deprtment, so... …I want to see the insurance claims adjustment report conversation-patterns.com
  • 11.
    I want... THE NEED (amotivator) conversation-patterns.com
  • 12.
    As a UI want the X functionality, because... …I am afraid that the margin will be calculated incorrectly …that GUI is not intuitive …I don’t want the user to have the impression that… conversation-patterns.com
  • 13.
    …we will testthis module in a more accurate way … I will use the salary calculator as soon as possible …we could design the WYSYWIG report As a U I want the X functionality, because then... conversation-patterns.com
  • 14.
    I want... THE NEED (amotivator) conversation-patterns.com
  • 15.
    In order to<benefit> as a <role> I want <goal/feature> As a <role> I want <goal/feature> so that <benefit> conversation-patterns.com
  • 16.
    In order toachieve <expected benefit> as a <role> I want <goal/feature> In order to avoid <problem to be solved> as a <role> I want <goal/feature> conversation-patterns.com
  • 17.
    Why? What made youneed…? What is the difficulty in it? What is to lose? conversation-patterns.com What do you want to avoid?
  • 18.
    What for? What willit give you? What is the purpose of…? What will it make possible? conversation-patterns.com What’s new or different in it…?
  • 19.
    …it will satisfythe Boss;) …we will test this module in a more accurate way …we could design the WYSIWIG report As a U I want the X functionality, because then... conversation-patterns.com ..we stop tampering with XML …and they will not fire me… …instead of clicking through individual screens…
  • 20.
    …because it willbe fun conversation-patterns.com …because it drives me mad
  • 21.
    …because it willbe fun …because it will increase the mothly profit conversation-patterns.com …because it drives me mad …because it will limit the loss
  • 22.
    …because it willbe fun …because it will increase the mothly profit conversation-patterns.com …because we will get to know the sales figures …because it drives me mad …because it will limit the loss …because we will limit the hidden costs
  • 23.
    I want…! THE NEED THENEED conversation-patterns.com THE NEED (a motivator)
  • 24.
    Which of thesequestions will help you benefit from this lecture at the most? I am wondering what this presentation is about? What was the most difficult part of my last conversation with the client? Why do I keep on making the same mistakes when I talk with clients? What new opportunities would arise if my conversations with clients looked the way I want them to be? conversation-patterns.com
  • 25.
    problem to besolved expected benefit I want to avoid… I want to achieve… Why? What made you need…? What is the difficulty in it? What is to lose? What do you want to avoid? What for? What will it give you? What is the purpose of…? What will it make possible? What’s new or different in it? In order to avoid <problem> As a <role> I want <goal/feature> In order to achieve <benefit> as a <role> I want <goal/feature> conversation-patterns.com
  • 26.
  • 27.
    Business IT I wantyou to add a button to generate partial report here - Where is the data? What to display when there is no data? Is it consistent with the entire process? Have you thought of the consequences of aggregating partial data? It may require large refactoring… Oh, so I need to consult… - conversation-patterns.com
  • 28.
    THE NEED Criteria ofsolving the problem Criteria of gaining the benefit Alternatives conversation-patterns.com
  • 29.
    THE NEED Criteria ofsolving the problem Criteria of gaining the benefit Alternatives conversation-patterns.com I want… - I want you to add a button to generate partial report here
  • 30.
    THE NEED Criteria ofsolving the problem Criteria of gaining the benefit Alternatives conversation-patterns.com The need - What will you gain having such a report? - I won’t have to wait for the sales figures until the end of the month? - So the key factor here is the time you wait for the figures? - Yes
  • 31.
    THE NEED Criteria ofsolving the problem Criteria of gaining the benefit Alternatives conversation-patterns.com Criteria of meeting the need - Which figures do you want to see and how often do you need to browse them to stay up to date? - I need the key client sales figures. I’d like to browse through it twice a week.
  • 32.
    THE NEED Criteria ofsolving the problem Criteria of gaining the benefit Alternatywy conversation-patterns.com Suggested alternatives - I see! So we can do it this way... that way... or this way... Which of these functionalities will help you avoid waiting for the sales figures until the end of the month? - That looks interesting…
  • 33.
  • 34.
  • 36.
  • 37.
    conversation-patterns.com What you willgain when [a problem expr.] will gone?
  • 38.
    conversation-patterns.com expression of aproblem qeuestions I don’t want this repport occur What you will be able to do if it don't occur?
  • 39.
    conversation-patterns.com expression of aproblem qeuestions I don’t want this repport occured What you will be able to do if it don't occur? Thanks to this system we will reduce repeatable work So what will be possible then?
  • 40.
    conversation-patterns.com expression of aproblem qeuestions I don’t want this repport occured What you will be able to do if it don't occur? Thanks to this system we will reduce repeatable work So what will be possible then? Our business process is a mess What might help to introduce some order?
  • 41.
    conversation-patterns.com expression of aproblem qeuestions I don’t want this repport occured What you will be able to do if it don't occur? Thanks to this system we will reduce repeatable work So what will be possible then? Our business process is mess What might help to introduce some order? I don't want it to take so long How you could make it short?
  • 42.
    conversation-patterns.com What is NOT[benefit expr.] with that?
  • 43.
    conversation-patterns.com expression of abenefit questions This process should be more effective What specifically is ineffective in this process?
  • 44.
    conversation-patterns.com expression of abenefit questions This process should be more effective What specifically is ineffective in this process? As an Admin I want to see the log report so that I will be sure what happens in the system What if you don't know what happens in the system? What could happen then?
  • 45.
    conversation-patterns.com expression of abenefit questions This process should be more effective What specifically is ineffective in this process? As an Admin I want to see the log report so that I will be sure what happens in the system So what if you don't know what happens in the system? What could happen then? We must reduce time needed for a single task But if you don't....?
  • 46.
    conversation-patterns.com expression of abenefit questions This process should be more effective What specifically is ineffective in this process? As an Admin I want to see the log report so that I will be sure what happens in the system So what if you don't know what happens in the system? What could happen then? We must reduce time of a single task But if you don't....? After three days of refactoring we will improve our code :) What would you gain if you didn't touch the code?
  • 47.
  • 48.
  • 49.
    conversation-patterns.com As a POI said… But I saw… Publish Serial Publish Episode Labels Time Remaining: 1h 30 min. Mickey - Season 1 Epsiode 29
  • 50.
    conversation-patterns.com As a POI said… But I saw… Publish Serial Add Category Publish Episode Labels Time Remaining: 1h 30 min. Mickey - Season 1 Epsiode 29
  • 51.
    conversation-patterns.com As a POI said… But I saw… Publish Serial Add Category Publish Episode Add FLV File Labels Time Remaining: 1h 30 min. Mickey - Season 1 Epsiode 29
  • 52.
    conversation-patterns.com As a POI said… But I saw… Publish Serial Add Category Publish Episode Add FLV File Labels Tag Claud Time Remaining: 1h 30 min. Mickey - Season 1 Epsiode 29
  • 53.
    conversation-patterns.com As a POI said… But I saw… Publish Serial Add Category Publish Episode Add FLV File Labels Tag Claud Time Remaining: 1h 30 min. Length: 2 100 000 ms Mickey - Season 1 Epsiode 29
  • 54.
    conversation-patterns.com As a POI said… But I saw… Publish Serial Add Category Publish Episode Add FLV File Labels Tag Claud Time Remaining: 1h 30 min. Length: 2 100 000 ms Mickey - Season 1 Epsiode 29 87a1b230ff910912.flv
  • 55.
  • 56.
  • 57.
  • 58.
  • 59.
    conversation-patterns.com You Stakeholder (a doctor ) So, how are you going to use this tool? Well, the most important thing to me is setting an appropriate med dose as fast as I use my paper prescription. Have you ever saw a prescription form?
  • 60.
    conversation-patterns.com Med dose You Stakeholder( a doctor ) So, how are you going to use this tool? Well, the most important thing to me is setting an appropriate med dose as fast as I use my paper prescription. Have you ever saw a prescription form?
  • 61.
    conversation-patterns.com Prescription Form Med dose You Stakeholder( a doctor ) So, how are you going to use this tool? Well, the most important thing to me is setting an appropriate med dose as fast as I use my paper prescription. Have you ever saw a prescription form?
  • 62.
    conversation-patterns.com Prescription Prescription Form Med dose You Stakeholder( a doctor ) So, how are you going to use this tool? Well, the most important thing to me is setting an appropriate med dose as fast as I use my paper prescription. Have you ever saw a prescription form?
  • 63.
    You Stakeholder (a doctor ) Yes, I have. You know, a paper form is very flexible. I may write down whatever I want. So new software should be flexible as well. By the way, my stuff have problems with the software... Prescription Prescription Form Med dose conversation-patterns.com
  • 64.
    conversation-patterns.com Prescription Prescription Form Fexibility Med dose You Stakeholder( a doctor ) Yes, I have. You know, a paper form is very flexible. I may write down whatever I want. So new software should be flexible as well. By the way, my stuff have problems with the software...
  • 65.
    Fexibility conversation-patterns.com Prescription Prescription Form Med dose Problems YouStakeholder ( a doctor ) Yes, I have. You know, a paper form is very flexible. I may write down whatever I want. So new software should be flexible as well. By the way, my stuff have problems with the software...
  • 66.
    conversation-patterns.com Prescription Prescription Form Fexibility Med dose Current Software Problems You Stakeholder( a doctor ) Yes, I have. You know, a paper form is very flexible. I may write down whatever I want. So new software should be flexible as well. By the way, my stuff have problems with the software...
  • 67.
    conversation-patterns.com You Stakeholder (a doctor ) Ok, you want to use free text to write down a prescription. What else? Well, prescription must be connected to the Medicine Cabinet. The Cabinet is a complicated thing, The most important is to comply with policies XYZ. In the case of prescriptions, we are also required to follow particular policies … Prescription Prescription Form Fexibility Med dose Current Software Problems
  • 68.
    conversation-patterns.com Prescription Prescription Form Fexibility Med dose Current Software Problems Medicine Cabinet You Stakeholder( a doctor ) Ok, you want to use free text to write down a prescription. What else? Well, prescription must be connected to the Medicine Cabinet. The Cabinet is a complicated thing, The most important is to comply with policies XYZ. In the case of prescriptions, we are also required to follow particular policies …
  • 69.
    conversation-patterns.com Prescription Prescription Form Fexibility Med dose Current Software Problems Medicine Cabinet Med. Cabinet Policies YouStakeholder ( a doctor ) Ok, you want to use free text to write down a prescription. What else? Well, prescription must be connected to the Medicine Cabinet. The Cabinet is a complicated thing, The most important is to comply with policies XYZ. In the case of prescriptions, we are also required to follow particular policies …
  • 70.
    Med. Cabinet Policies conversation-patterns.com Prescription Prescription Form Fexibility Med dose Current Software Problems Medicine Cabinet Prescription Policies YouStakeholder ( a doctor ) Ok, you want to use free text to write down a prescription. What else? Well, prescription must be connected to the Medicine Cabinet. The Cabinet is a complicated thing, The most important is to comply with policies XYZ. In the case of prescriptions, we are also required to follow particular policies …
  • 71.
    Med. Cabinet Policies conversation-patterns.com Prescription Prescription Form Fexibility Med dose Current Software Problems Medicine Cabinet Prescription Policies YouStakeholder ( a doctor ) Ok, you want to use free text to write down a prescription. What else? Well, prescription must be connected to the Medicine Cabinet. The Cabinet is a complicated thing, The most important is to comply with policies XYZ. In the case of prescriptions, we are also required to follow particular policies …
  • 72.
    Lots of informationand no knowledge Lack of understanding business domain and issues Chaotic notes You feel you should do something, but you are not sure what has to be done
  • 74.
  • 75.
  • 76.
    Need concept Problem to besolved Expected benefit
  • 77.
    Need concept Problem to besolved Expected benefit ’Why?’ question
  • 78.
    Need concept Problem to besolved Expected benefit ’Why?’ question ’What for?’ question
  • 79.
    Need concept Problem to besolved Expected benefit ’Why?’ question ’What for?’ question US Templates
  • 80.
    Need concept Problem to besolved Expected benefit ’Why?’ question ’What for?’ question US Templates US Templates
  • 81.
    Need concept Problem to besolved Expected benefit ’Why?’ question ’What for?’ question US Templates US Templates Cases
  • 82.
    Need concept Problem to besolved Expected benefit ’Why?’ question ’What for?’ question US Templates US Templates Cases Geek meets man
  • 83.
    Need concept Problem to besolved Expected benefit ’Why?’ question ’What for?’ question US Templates US Templates Cases Geek meets man Discover the need first
  • 84.
    Need concept Problem to besolved Expected benefit ’Why?’ question ’What for?’ question US Templates US Templates Cases Geek meets man Discover the need first Seven red lines
  • 85.
    Need concept Problem to besolved Expected benefit ’Why?’ question ’What for?’ question US Templates US Templates Cases Geek meets man Digging deeper Discover the need first Seven red lines
  • 86.
    Need concept Problem to besolved Expected benefit ’Why?’ question ’What for?’ question US Templates US Templates Cases Geek meets man Digging deeper Discover the need first Stretching Seven red lines
  • 87.
    Need concept Problem to besolved Expected benefit ’Why?’ question ’What for?’ question US Templates US Templates Cases Geek meets man Digging deeper Wath your mouth Discover the need first Stretching Seven red lines
  • 88.
    Need concept Problem to besolved Expected benefit ’Why?’ question ’What for?’ question US Templates US Templates Cases Geek meets man Digging deeper Wath your mouth Discover the need first Stretching Words refers domain Seven red lines
  • 89.
    Need concept Problem to besolved Expected benefit ’Why?’ question ’What for?’ question US Templates US Templates Cases Geek meets man Digging deeper Conversation Structure Wath your mouth Discover the need first Stretching Words refers domain Seven red lines
  • 90.
    Need concept Problem to besolved Expected benefit ’Why?’ question ’What for?’ question US Templates US Templates Cases Geek meets man Digging deeper Conversation Structure Wath your mouth Discover the need first Stretching Control the flow Words refers domain Seven red lines
  • 91.
    Need concept Problem to besolved Expected benefit ’Why?’ question ’What for?’ question US Templates US Templates Cases Geek meets man Digging deeper Conversation Structure Wath your mouth Discover the need first Stretching Control the flow Words refers domain Downward Specification Seven red lines
  • 92.
    Need concept Problem to besolved Expected benefit ’Why?’ question ’What for?’ question US Templates US Templates Cases Geek meets man Digging deeper Conversation Structure Wath your mouth Discover the need firs Stretching Control the flow Words refers domain Downward Specification Seven red lines