DOOR International is a global training and consulting firm with over 30 years of experience. They provide leadership, management, sales, and personal effectiveness training to clients across numerous industries. Their services include curriculum design, online and in-person training delivery, and coaching. Notable clients include Microsoft, several telecommunications companies, and a major tobacco company. DOOR aims to improve business results for clients through expertise in local markets delivered globally.

1. Your Preferred
Training Partner
with Global
Presence
“On one side there are things
that are known,
On the other side there are
things that are unknown
In between there are always
DOORs”
(William Blake 1757-1827)
DOOR International
Western Canada Inc.
Stephan Brandt,
Managing Director
DOOR International Western Canada Inc.
Tel: 587.355.5514
Cell: 403.828.4544
E-mail: s.brandt@doortraining.com
Web: www.DOORTraining.com

2. 2
EXPERIENCE
RESULTS
DOOR Model
Are You Exceeding Your Expectations?
Clients
DOOR in Numbers
• IT & Telecom
• Banking and Insurance
• FMCG
• Pharmaceuticals
& Healthcare
• Industrial
• Founded in 1981
• One point of contact
• Over 50 Programmes
• Over 55 Countries
worldwide
• Partners In Leadership®
• IMA
• Vervago
• DialogueWORKS®
• Jolles Associates
Licenses
Expertise
• Over 30 Years of
experience in business
• 1000 Trainers, coaches
& consultants
• Quality monitoring
• Strong certification
process
Business
Results
Behavioral
Change
Participants
Feedback & Skills
Improvement
ORGANIZATIONAL
TEAM
INDIVIDUAL
WILL
CAPABILITY
APPLICATION
LEADERSHIP
& MANAGEMENT
CONSULTING CLIENT

3. Experience
History & Today
Experience & Expertise
DOOR International Western Canada Inc..
38 Mount Robson Close SE, Calgary, AB T2Z 2E2
587.355.5514, S.Brandt@doortraining.com, www.doortraining.com

4. 4
Established in 1981 in the Netherlands.
Became international in 1992.
Training provided in 35 languages.
Franchise system, today present in over 55 countries.
Delivered in over 90 countries.
Approximately 1000 DOOR trainers, consultants and coaches around the world.
History & Today
DOOR at a Glance
Experience

5. 5
Areas of Expertise
Experience
• DOOR Training & Consulting is your global training
and coaching provider operating in over 55 countries.
• We are dedicated to, and passionate about,
improving the performance and effectiveness of
leaders, teams and organizations.
• Based in The Netherlands, our global network of
franchisees allows you, our customer, to benefit from
local excellence through our tailored training
programs delivered by local professionals.
• You will experience that DOOR trainers, coaches and
consultants are really passionate about helping
companies succeed.
• The key to our success is global expertise delivered
through local know how - we translate company
strategies into results on a global scale.
Experience

6. 6
Core Capabilities
Experience
• Training needs analysis.
• Curriculum design and development (sales, employee
effectiveness, leadership).
• Global training delivery with local DOOR facilitators.
• Global training administration.
• DOOR Coaching Academy.
• Train the trainer sessions on client owned and/or
DOOR content.
• Accelerating change implementation.
Experience

7. 7
Experience
Experience
Global Coverage
Americas Europe, Middle East & Africa Asia Pacific
• Argentina
• Brazil
• Canada
• Mexico
• Panama
• United States
• Venezuela
• Australia
• China
• Hong Kong
• India
• Japan
• Kazakhstan
• Malaysia
• New Zealand
• Philippines
• Singapore
• Taiwan
• Thailand
• Vietnam
• Austria
• Belgium
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Egypt
• France
• Germany
• Greece
• Hungary
• Iceland
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Netherlands
• Nigeria
• Poland
• Portugal
• Romania
• Russia
• Serbia
• Slovak Republic
• Slovenia
• South Africa
• Spain
• Sweden
• Switzerland
• Turkey
• Ukraine
• United Kingdom

8. Subject Areas
SALES, LEADERSHIP & MANAGEMENT,
INDIVIDUAL EFFECTIVENESS
DOOR International Western Canada Inc..
38 Mount Robson Close SE, Calgary, AB T2Z 2E2
587.355.5514, S.Brandt@doortraining.com, www.doortraining.com
ORGANIZATIONAL
TEAM
INDIVIDUAL
WILL
CAPABILITY
APPLICATION
LEADERSHIP
& MANAGEMENT
CONSULTING CLIENT

9. Portfolio Listing
Leadership Development
13
Subject Areas
• Business and Resource Planning
• Coaching Your Employees
• Coaching Your Employees for Directors
• Exercising Influence
• Flexing Your Leadership Style
• Followership for Leaders
• Innovation Management
• Innovation Leadership for Directors
• Inside Out Effective Leadership
• Integrative Thinker
• Leading a Winning Team
• Leading in Change
• Manager Basics
• Manager Essentials
• Managing Remote Teams
• Motivation 6.0
• Performance Coaching
• Performance Leadership
• Performance Management
• Top Manager

10. Portfolio Listing
Employee Development
14
Subject Areas
• Advanced Problem Solving &
Decision Making
• Art of Communication
• Building Better Relationships
• Building Effective Teams
• Business Writing Skills
• Career & Development Planning
• Change Management
• Coaching with Passion
• Communication & Teamwork
• Creativity & Innovation for Business
• Performance
• Customer Focus
• Decision Making
• Goal Setting & Prioritizing
• High Performance Teams
• Influencing Skills
• Internal Consultancy Skills
• Interpersonal Skills
• Make Your Meetings More Effective
• Managing Customer Relationships
• Managing Myself and Others
Through Change
• Navigating Conflict
• Negotiation Skills
• Personal Effectiveness
• Personal Power & Presence
• Planning & Organizing
• Presentation & Performance
• Problem Solving
• Problem Solving & Creative Thinking
• Problem Solving & Decision Making
• Project Management Essentials
• Smart Interviewing
• Speed Reading & Super Memory
• Stress Management
• Time Management
• Training Evaluation
• Working Cross Culturally
• Working in Virtual Teams

11. Portfolio Listing
Sales Development
15
Subject Areas
• Account Management
• Advanced Selling Skills
• Big Picture Deals
• Business Acumen
• Channel Distribution Management
• Consultative Selling
• Effective Selling
• Engaging the Channel
• Finance for Non-Financial Professionals
• Key Account Management
• Professional Selling
• Prospecting & Consultative Selling (B2B)
• Sales Effectiveness
• Sales Force Management
• Sales for Non-Sales People
• Sales Planning & Forecasting
• Secrets of Successful Negotiation
• Selling In the Recession
• Solution Selling
• Strategic Awareness
• Territory Management
• Writing & Winning Proposals

12. Influence
DOOR PRODUCTS AND SERVICES
DOOR International Western Canada Inc..
38 Mount Robson Close SE, Calgary, AB T2Z 2E2
587.355.5514, S.Brandt@doortraining.com, www.doortraining.com
ORGANIZATIONAL
TEAM
INDIVIDUAL
WILL
CAPABILITY
APPLICATION
LEADERSHIP
& MANAGEMENT
CONSULTING CLIENT

13. DOOR Design & Development Center
Content Design & Development
Influence
17
• Design and development of soft skills training programs
(leadership, managerial skills, individual effectiveness,
etc.).
• Design and development of sales academies.
• Industry specific training (contact centers, retail banking,
automotive industry, IT, etc.).
• Tailor made development that incorporates customer’s
brand essence and values.
• Training curriculum development for ILT and e-learning.
• Organizational written materials (internal training
guidebooks or booklets, newsletters, etc.).
• E-Learning solutions (WBTs with high level of
interactivity and animation, mobile applications, etc.).
• Learning tools (games, activity kits, independent
learning workbooks, etc.).

14. 3rd Party Solutions
3rd Party IP Curriculum
18
Influence
Accountability is the Answer
Accelerate Change Implementation
Improve Business Results
Better Decision Making

15. PARTNERS IN LEADERSHIP
Training Tracks
19
Influence
The Self TrackTM Training (1 day)
Helps people embrace their own accountability for
achieving organizational results.
The Culture TrackTM Training (5 days)
Helps managers change in their organizational culture to
produce the results they need now.
The Others TrackTM Training (1 day)
Helps people effectively hold others accountable for
results in a positive, principled way so that they
successfully deliver on expectations.

16. What Challenges Do You Face?
DialogueWORKS
21
Influence
• No candor or openness
• Lack of accountability
• Feedback avoidance
• Absence of respect and trust
• Work inefficiency or redundancy
• Conflict avoidance
• Every conversation should Create Respect,
Build Relationships and Get Results,
otherwise it is some form of ‘FAKE TALK’

17. Using the DialogueWORKS Process
DialogueWORKS
22
Influence
• Begin by focusing attention,
sharing facts, and sharing
interpretations.
• Ask to confirm or learn.
• Create a plan and commitment
together.
• Connect what you want with what
they want.
Discover —Connect —
Build — Initiate —
Describe the Situation
Gain UnderstandingClarify Understanding
Establish Accountability

18. The Seven Categories of Questions
Precision Q&A
24
Influence
Should we have the
discussion?
• What are our goals for
this discussion?
• Are we focusing on the
right things in this
discussion?
• Who should participate
face-to-face or
electronically?
Go/NoGo

19. DOOR Coaching Academy
DOOR PRODUCTS AND SERVICES
25
Influence
Career
Performance
Executive
Intervention
Development
COACHING
Training
process
CHANGE NEED
• Business
challenges
• Analysis of
business challenges
• Assessment
analysis
• Talent programs
• Business Orientation
• Synergy deriving from the research and educational background, trainers’
experience and DOOR know-how
• Access to local and global coaching expertise
• Accountability for coaches’ certification
• Processes and actual effects of coaching

20. 94% of Knowledge Within 20 Minutes
The challenge our client faced was the need to
pass extensive information about the company, its
processes, new products and their application, to a
number of salespeople deployed across Europe. E-
mail communication was ineffective, and traditional
training too expensive an option, so we agreed e-
learning was the right solution. On average 62% of
employees completed online courses acquiring 94%
of necessary knowledge within 20 Minutes.
Services Portfolio
• Blended learning
• E-course design
• One of the traditional DOOR training elements
(preparation, revision, verification of knowledge)
• Assessment, Implementation, ad hoc tests
e-Learning / m-Learning
DOOR PRODUCTS AND SERVICES
26
Influence
SALES CIRCLE

21. Results
CLIENT SOLUTIONS / CASE STUDIES
DOOR International Western Canada Inc..
38 Mount Robson Close SE, Calgary, AB T2Z 2E2
587.355.5514, S.Brandt@doortraining.com, www.doortraining.com

22. 28
Results
m-Learning in 5 Languages
Client Solution
Learning objectives:
• Product knowledge i20
• Mobile learning application
• Available in 5 languages
• Online knowledge test
Learning topics:
• Product knowledge
• Competitive information
• USP’s
• Europe’s no 3 import brands
• Currently operating in 28 European markets

23. 29
Example:
We are proud to have created the first
SAP Education – Mobile Application.
SAP ABAP Debugger Basics
We worked with the team at SAP to develop the concept, storyboards and
demo apps. This lead to the final version being created in just 12 Weeks,
when it was launched on the iTunes AppStore in 2011.
m-Learning Solution
Client Solution

24. 30
Leading FMCG Multinational
Client Solution
Learning Objectives:
• Leadership development
• Increase of fundamental
management skills,
knowledge, attitudes
• Personal development
opportunities
Learning topics:
• Presentation Skills
• Creativity & Innovation
• Consultancy Skills
• Time & Stress Management
• and many more
• One of the world’s largest consumer goods companies
• Producing around 400 brands, spanning 14 categories
of foods, home care and personal care products
Results

25. 31
Results
Future Leaders Academy
Client Solution
Learning objectives:
• Managers and leaders will take
personal accountability for the
company's results
Learning topics:
• Delivering Results & Leading
People
• Change Management &
Strategic Planning
• Customer Orientation &
Building Relationships
• Creativity & Innovation
• Accountability & Teamwork
• Business Transformation
• Negotiation Dynamics &
Achieving Outstanding
Performance
• Experiential Workshop
• Recap Workshop
• The Middle East's leading telecommunications
operator and one of the largest corporations in
the six Arab countries of the Gulf Cooperation
DOOR selected to design and deliver 9 training
modules for their future leaders including
blended learning solutions and coaching
sessions

26. 32
Client Solution
• High-end electronics since 1946
• Over 167.000 employees and $ 88 billion revenue
“The Leadership Team and Local Management are committed to
developing our people through strategic development programs like this
one. The program was developed specifically for Sony and we encourage
every member of the sales team to make the most out of the opportunity to
attend the courses.”
Naomi Climer
Vice President, Sony PSE
Over 450 Training Days
Results

27. 33
Client Solution
Learning objectives:
• Globally applicable employee
development
• Roll out of generic training in more
than 50 countries all around the
globe
• Trainings in English and more than
20 local languages
Learning topics:
• Operating Skills
• Leading your team
• People Skills
• Managing Effectively
• Products sold in over 160 countries
• Holds a 15.6% share of the international cigarette market
outside of the USA
• Over 78.000 of employees worldwide
International Tobacco Company
Results

28. 34
Client Solution
Learning objectives:
• Prepare hi-pots for future roles
• Develop managerial skills throughout
the organization
• Provide the basic skill set for
employees within the company
culture
Learning topics:
• Career Development
• Project Management
• Influencing
• Crucial Conversations
• Fundamental Job Skills
• World leader in software solutions
• Products sold in every country around the globe
Delivered in 74 Countries
DOOR is participating in the Microsoft
Preferred Supplier Program (MPSP):
• Over 4500 Training days delivered to
Microsoft employees in 74 countries
• Consistently outstanding, measurable results
• Microsoft training supplier since 2004
Results

29. 35
Client Solution
Learning objectives:
• Great customer service
• Identify customers’ future
technological needs
• Implement brand values
• Turn brand values into a motivating
and creative force
Learning topics:
• Expressing empathy
• Tuning into customer needs
• Translating values into behaviors
• Managing challenging situations
• Nearly 79,000 employees
• Currently operates in 31 countries and partner
networks in over 40 countries
• Project: “Color me Red”- Brand Values Training
Leading Telecommunications Company
Results

30. Why DOOR?
Request for Information

31. 37
Partnering with DOOR
• Global expertise and local know-how - Global coverage through local
DOOR offices, trainers, coaching and consultants.
• Access to breadths of DOOR solutions and selected 3rd party IP.
• Over 30 years of experience.
Proven success with DOOR
• Extensive experience with multinational clients and projects.
• Process oriented, quality driven.
• DOOR has the functional expertise and organizational capability.
Measurement
• DOOR training results are tied to organizational KPI’s.
• Our process ensures that your teams achieve your desired return on
investment.
Easy to work with
• One single point of contact from training demand, delivery to follow-up
& monitoring processes.
• Minimal work required by client and client team.
• Competitive and simplified pricing strategy.
Why DOOR?
Company Profile
Why DOOR?

32. Thank you!
Stephan Brandt, Managing Director
DOOR International Western Canada Inc.
38 Mount Robson Close SE,
Calgary AB T2Z 2E2 CANADA
Phone: 587.355.5514
S.Brandt@doortraining.com
www.doortraining.com