This document outlines the agenda and content for a women's enterprise coaching programme. The programme includes workshops on operations planning, business planning, and quality management systems. For operations planning, the workshop will cover topics like the operations process, breakeven point, and key success factors. The business planning workshop will discuss developing a business plan, key elements, and benefits. Quality management systems will define what a QMS is, its benefits, and include an individual and group activity to assess participants' current QMS. Group activities are also included for case studies and developing business plans. The programme aims to help women business owners grow their businesses.

1. WOMEN
ENTERPRISE
COACHING
PROGRAMME
Ndlovu & Co
Holding (Pty) Ltd
ncH

2. ICE BREAKERS
ICE BREAKERS
ICE BREAKERS
ICE BREAKERS
ICE BREAKERS

3. AGENDA

4. WORKSHOP 1
• ORIENTATION & STRATEGIC SESSIONS
REVIEW
• OPERATIONS PLAN
- Activity
• BUSINESS PLANNING
- Expert Speakers
- Individual & Group ActivitIES
• QUALITY MANAGEMENT SYSTEMS
- Activity

5. ORIENTATION &
STRATEGIC SESSIONS
REVIEW

6. PROGRAMME EXPECTATIONSHELP
ON
EXPORT
TAKE YOUR BUSINESS TO THE
NEXT LEVEL
INNOVATI
ON
CUSTOMER & STAFF
RETENTION
NETWOR
K
Know how to grow the business
BUSINES
S
MENTO
RS
FUNDING/G
RANTSKILLS &
KNOWLEDGE
ACCESS TO
RESOURCES
PERSONAL
GROWTH
NETW
ORK
FEASIBILITY STUDIES
GET BIG BUSINESS TO
RESPECT SMALL
BUSINESS
PERSONAL
DEVELOPMENT
& GROWTH

7. PROGRAMME OBJECTIVES
GROW THE
BUSINESS
EXP
ORTTENDE
RS GET
MOTIVATIO
N
TAKE YOUR BUSINESS TO THE
NEXT LEVEL
GET
ASSISTANCE
Meet key experts & market leaders
JOB
OPPORTUNITIES
BUSINESS
SUSTAINABI
LITY OPPORTUN
ITIES
BE
DIFFEREN
T
GLO
BAL
NETW
ORK
WORK ON
OUR
BUSINESS
NOT IN IT
TIME
MANAGEMENT
Ice breaking
techniques

8. OPERATIONS
PLAN

9. OPERATIONS PLANNING
All operations are input–transformation–output processes
Transformed
Resources
Input
Resources:
Transforming
Resources
The
Transformation
Process
Customers

10. OPERATIONS PLANNING
OPERATIONS IN DIFFERENT ORGANISATIONS - EXAMPLES
Automobile assembly factory – Operations management
uses machines to efficiently assemble products that satisfy
current customer demands
Physician (general practitioner) – Operations management
uses knowledge to effectively diagnose conditions in order to
treat real and perceived patient concerns
Management consultant – Operations management uses
people to effectively create the services that will address
current and potential client needs
Disaster relief charity – Operations management uses our
and our partners’ resources to speedily provide the supplies
and services that relieve community s

11. OPERATIONS PLANNING
BREAKEVEN POINT
• The point at which unit sales
equal operating costs
•Determines how many units of
the product must be sold to
break even, to cover the cost of
production
•Breakeven point = 150 units sold

12. OPERATIONS PLANNING
KEY SUCCESS FACTORS
How the company creates value for the stakeholders of the business
•Sourcing materials: Inexpensive? Inconvenience?
•Technological Innovations: Integrated Systems (Distribution,
Manufacturing)?
• Geographical location: Proximity to customers, competitors,
suppliers, labour supply may be the critical variables.
•Access to skilled and/or inexpensive employees: Experienced?
Educated? Trainable?
•Pricing Strategy: Effective? Adjustable? Price Leader? Lower prices?
Profitable Margins?

13. GROUP ACTIVITY

14. ACTIVITY 1: CASE STUDY
AS A GROUP:
•Read Case Study
•Develop Solutions
•Present to class, ID
lessons learned for
your organisation

15. BUSINESS
PLANNING

16. BUSINESS PLANKEY SUCCESS
FACTORS
SALE
S
TOO
L
BUSINESS
CONCEPT
MAP OF
BUSINESS
FUNDIN
G

17. BUSINESS PLANNING
OVERVIEW
• Whole Organisation based & A living and dynamic process
•Can be for a year, two or 5
•Timing & Scope - Carried once or twice
BENEFITS
•Defines/confirms the purpose of an organisation
•Communicates goals and objectives to the organisation’s
constituents
•Provides a base from which progress can be measured and
establishes a mechanism for informed change when needed
• Ensures effective use of the organisation’s resources by focusing on
key priorities

18. NERASHA SINGH
(SPEAKER | PRESENTER)

19. INDIVIDUAL &
GROUP ACTIVITY

20. ACTIVITY 2: BUSINESS PLAN
INDIVIDUALLY:
•Analyse current
business plan
•Identify S&W
AS A GROUP:

21. QUALITY
MANAGEMENT
SYSTEM

22. QUALITY MANAGEMENT SYSTEM (QMS)
DEFINITION
A Quality Management System is “The organizational structure,
processes, procedures and resources needed to implement,
maintain and continually improve the management of quality.”
RATIONAL
•Since real production processes are always affected by
disturbances in both inputs and outputs, many companies
implement some form of QMS
•Keeping quality under control is relevant to both increasing
customer satisfaction and reducing processing waste.

23. QUALITY MANAGEMENT SYSTEM (QMS)
BENEFITS
• Marketing advantage: more business & customer satisfaction
•Improved performance from suppliers
•Improved efficiency and profitability
•Improved control of quality, time, materials/stock, processes,
and demonstrations of staff competence
•Fewer reject rates, samples re-analysis, rework & warranty costs
•Documented system provides useful reference & Improved
records in case of litigation

24. INDIVIDUAL &
GROUP ACTIVITY

25. ACTIVITY 3: MY QMS STATE
INDIVIDUALLY:
•Take time to Fill QMS
Questionnaire – Do you
comply?
AS A GROUP:
•Discuss questionnaire
with Group
•Select Priorities

26. ACTIVITY 2: RICH PICTURE ACTIVITY
•form groups
representing each
aspect of P.E.S.T.E.L
•Each Group must
define & identify
Opportunities and
threats within the
environment its

27. ACTION
PLANNING

28. ACTION PLANNING
Operations Management:
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_________________________________________________________________________
Business Planning:
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
Quality Management System:
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________

29. Q & A
? ??
? ? ?
??

30. THANK YOU!