The document outlines a 7 step training design process that includes: 1) assessing needs through interviews and assessments, 2) determining readiness for courses in self development, strategy, and business skills, 3) creating a learning environment to practice skills, 4) transferring training through simulations with manager support, 5) developing an evaluation plan to measure reaction, knowledge, behavior, and results, 6) selecting on-the-job training methods like coaching and mentoring, and 7) monitoring the program through reports on issues, KPIs, and a national training program.