Effective training delivery requires understanding user needs, developing tailored training modules, and evaluating impact. Training should involve users and teach skills through various approaches like instructor-led, e-learning and blended methods. Clear communication is also key to managing expectations and maintaining support for the training program.

1. Effective Training Delivery Olu segun Akintola October, 2009

2. Helping People Master Technology Getting a solid return on technology Investments takes more than good software. You need users who can Understand it ! Embrace it !! & Master it !!!

3. Some food for thought: What REALLY gives Staff & Managers headache on-the-job?

4. C H A N G E ‘“ Tell me, and I will forget Show me, and I may remember Involve me, and I will understand ” – Confucius, 450 B.C..’

5. Effective Training is Teaching a SKILL!

6. Specifically Delivery Plan based on inter-dept collaboration Training Needs Analysis (TNA) Develop Delivery by Classification IT Skill Levels ( New , Experienced ) Modules ( Admin , Inpatients , Outpatients ) Role / Function Monitoring Implementation on Time & Budget Evaluation/Feedback Support

7. Project Implementation The Team – Human + IT resources The Process - Methodology The Delivery – End Result

8. Access Educate helpdesk Communicate Approaches(3)

9. Instructor-Led Training

10. Scheduling Using Integrated Learning Management System ( LMS ) "a software application that automates the administration, documentation, tracking, and reporting of training events"

11. e learning “ Using a technological means (Internet/Intranet/Extranet) to access and manage learning that supports and enhances the knowledge of an individual”

12. The case for e-learning No more expensive travel costs Immediate availability Self-paced learning Increased confidence Instructional quality Consistency Instant feedback and scores Instant and less costly updates

13. Blended Learning Solutions

14. Communication Communication is central to any project and there needs to be clear communication about the reasons and rationale behind it, benefits expected and plans for its implementation. Communications are required to keep awareness and commitment high, maintain consistent messages and ensure expectations are managed in line with what is delivered. Communication channels should be established to ensure that stakeholders’ expectations of the project can be managed and maintained An ongoing two-way interface between the project team and stakeholders is essential.

15. Obstacles to learning Human Organizational Cultural Resistance Instructional Technological Bandwidth Interactivity Technology support Development costs

16. The Emotional Cycle of Change Level of Optimism Informed Optimism Rewarding Completion Uninformed Optimism Negative Positive Informed Pessimism Hopeful Realism TIME

17. SMART Objectives

18. Post Go-Live Infrastructure Users Application Support

19. Finally… Helpdesk Crib Sheets Data Quality Quick Reference Guides User Manuals FAQs