Tracy Holley has over 15 years of experience in customer service roles across various industries. She has strong interpersonal and communication skills and is dedicated to providing excellent customer service. Her experience includes roles in logistics, retail, hospitality, and sales. She has a proven track record of effectively managing priorities, meeting deadlines, and solving problems.

1. 1TRACY HOLLEY
283 Hillside Drive, Mississauga, ON
Res: 905-820-4238  Cell: 416-271-0547  tracyholley@icloud.com
PROFILE
A Customer Services professional with extensive experience providing first class service and professional support to
organizations. Exceptional multi-tasking skills and a tremendous capacity to get the job done. Expertise
includes demonstrated ability to manage priorities with a sense of urgency and at a high level of professionalism,
data management, front-line inquiry handling and agenda coordination. Detail-oriented with ‘follow-through’
attitude. Works well independently and in team settings. Efficient, thorough, reliable and professional.
Areas of accomplishment:
 Excellent interpersonal skills, confident and poised in interactions with individuals at all levels readily
developing rapport with clients and colleagues
 Committed to superior customer service
 Dedicated individual who consistently goes beyond the call of duty and produces measurable results
 Detail oriented with the ability to multitask and meet strict deadlines
 Proven ability to collect, consolidate, organize and prioritize business needs
PROFESSIONAL EXPERIENCE
LCBO 2014-Present
CUSTOMER SERVICE REPRESENTATIVE (PART TIME/CASUAL)
 Retail customer service
 Stock Replenishing (Floor & Warehouse)
 Cycle Counts/Inventory
 Maintaining store cleanliness
Longo Brother’s Fruit Markets Inc. (Head Office) 2014-Present
CUSTOMER CARE CENTRE AGENT (PART TIME)
 Customer service for Longo’s Stores & Grocery Gateway customers (via telephone & email)
 Tracking Grocery Gateway deliveries, communicating with Delivery Operations Team
 Dealing with Store Managers regarding customer Longo’s store experiences
 Dealing with Category Managers for customer suggestions, inquiries or complaints
 Fielding general technical issues regarding companies websites
Legends Music LLC / Aramark Entertainment (Molson Canadian Amphitheatre – Seasonal) 2009-Present
WAITRESS IN VIP AMERICAN EXPRESS LOUNGE / BARTENDER
AVON Canada (Part-Time) 2007-Present
SALES REPRESENTATIVE
MTL Logistics – A Division of Musket/Melburn Group 2012-2014
CUSTOMER SERVICE/OPERATIONS
 Receiving shipment requests from customers via Phone; Email or EDI throughout the day
 Coordinating freight pick-ups & deliveries with Shippers, Receivers and Transport Company
 Customer & Transport company rate negotiations
 Tracking shipments throughout duration, multiple times daily, while keeping detailed records and
customers up to date

2. TRACY HOLLEY 2
 Solving problems during transit which could include Mechanical issues; Customs/Border crossing; Missed
pickups or deliveries
Journey Freight International 2011-2012
OPERATIONS MANAGER
 Opened Toronto Branch with Branch Manager
 Set operational procedures for Toronto Branch
 Operational System training for new staff
 Receiving shipment requests from customers via Phone; Email or EDI throughout the day
 Customer & Transport company rate negotiations
 Solving problems during transit which could include Mechanical issues; Customs/Border crossing; Missed
pickups or deliveries, 24/7
 Reviewing Transport Company invoices & PODs before submitting for payment
SDV Logistics Canada 2010-2011
CUSTOMER SERVICE/OPERATIONS
 Receiving shipment requests from customers via Phone; Email or EDI throughout the day
 Coordinating freight pick ups & deliveries with Shippers,Receivers and Transport Company
 Customer & Transport company rate negotiations
 Tracking shipments throughout duration, multiple times daily, while keeping detailed records and
customers up to date
 Solving problems during transit which could include Mechanical issues; Customs/Border crossing; Missed
pickups or deliveries
 Reviewing Transport Company invoices & PODs before submitting for payment
 Customer invoicing
TransX Group of Companies 2009-2010
INSIDE SALES
Traffic Tech Inc. 2002-2009
SENIOR CUSTOMER SERVICE REPRESENTATIVE
Additional Experience:
Maple Leaf Sports & Entertainment, Air Canada Center – Premium Seating Usher
Toronto Community Housing – Call Center Agent
Vinnie’s Toronto - Bartender
Mayday Malone’s Pub - Manager / Part time Bartender
Brass Taps Pizza Pub - Bartender / Part time Manager
CERTIFICATES
Smart Serve Certificate# 970312 141738 1994
Academy of Learning, Computerized Accounting Diploma 2001
Selling to Personalities Training 2009
References available upon request