The document is a resume for Nicholas Dalton. It summarizes his education, including completing Year 12 in 2002 and obtaining various certificates, as well as his extensive work experience in supply chain and customer service roles over the past 18 years. Specifically, it outlines his current role managing top customers for Star Track Express, as well as previous roles managing large customer portfolios, teams, and accounts for Star Track Express, Darren Jones Real Estate, Blockbuster Video, and Tattslotto. It also lists his skills in customer service, communication, data management, and coaching cricket. References are provided.

1. Objectives
Seeking a position where my extensive experience will be further developed and utilized.
Education
Marcellin College– Completed Year 12 in 2002
Agents Representative Licence – Completed February 2003
Cert III Transport and Distribution – Completed December 2006
RACA 1 Air Cargo Security Awareness Procedures – Completed October 2008
Certificates are available on request.
Experience
December 2004 –Present: Star Track Express/Australia Post
 Currently Managing 20 of the top 100 Australia Post/Star Track customers in
Supply Chain Optimisation Consulting – Key Accounts performing this role for
the last 12 months
 Consisting of continual process improvements and outlining any systemic
operational issues which need to have solutions identified and implemented
 4 years performing in an Account Management role looking after $20 Million
revenue P.A in a portfolio size of over 150 SMB customers
 Strong focuses on retention of current customers through building strong
relationships based on a consultative approach through all levels of each
organisation
 Cross Selling of all companies services and conducting formal business review
meetings with all ‘C’ level managers within each customer
 Growing my portfolio over $6 million dollars P.A in the 4 years of performing this
role and achieving an overall retention rate of 99%
 3 years working as a Team Leader/Supervisor of the Customer Service division
in our Investigations department, managing 30+ staff looking after all freight
queries and escalations throughout all states in Australia
 2 years managing a client base of 600 Air Satchel Customers, increasing and
developing new customers via referrals and telemarketing
Nicholas Dalton
252 Belgrave-Gembrook Rd, Menzies Creek
nicholas.dalton@startrackexpress.com.au
Ph. 0408 386 759

2. 2003 – 2004: Darren Jones Real Estate
 2 years working as a Sales Executive and Assistant Property Manager
 Developed and Maintained a strong customer base through a variety of
telemarketing and prospecting techniques
 Author and negotiate contract documents and vendor correspondence
 Co-ordinated appointments to show homes to prospective buyers
 Attendance of VCAT hearings on behalf of landlords to lodge and process claims
for outstanding lease payments, damage claims etc
 Preparation and completion of condition reports and inspection notices for
landlords
1999 – 2002: Blockbuster Video & Tattslotto
 Training new staff on company procedures
 Ordering and monitoring of all confectionary, ice-cream and drink stocks
 Providing a High Level of Customer Service
 Communicating and liaising with debt collectors to decrease overdue customer
balances
 Completing maintenance of faulty video cassettes and DVD’s
Skills
 Cricket coach for the past 10 years.
 Involved in the leadership group and committee of Riverside Cricket Club.
 Excellent written and verbal communication skills, with an eye for detail.
 Extremely productive in high volume, high stress, environment
 Strong data management and reporting skills
 Proven ability to handle high pressure and time critical situations
 Honest & reliable.

3. References:
John Gabrielson
Former Client Services Manager- Star Track
0409 420 211
Nick Garlaounis
Internal Client Service Manager- Star Track
0400 143 030
Simon Yates
Supply Chain Optimisation Manager– Star Track
0407 122 265
Azizye Akyuce
Customer Service Manager- Star Track
0419 330 232