Audrey Scott has over 20 years of experience working in customer service roles such as a switchboard operator. She has excellent communication skills and is able to handle calls and customers in a professional and calm manner. Her technical skills include proficiency with telephone systems like Mitel and Avaya, as well as Microsoft Office programs. She has a history of managing administrative tasks like meeting room bookings, directories, and databases. Audrey is seeking a position that utilizes her strong customer service background and administrative experience.

1. Audrey Scott
Mobile: 07958 122 181
Email: Audrey_sctt@yahoo.com
PERSONAL PROFILE
A highly skilled and competent individual with over 20 years experience working as a
switchboard operator with customer services and administration skills within public and
private sectors organisations, dealing with various stakeholders both internal and
external including face to face contact with members of the public. Has an excellent
command of the English language, able to listen attentively and respond efficiently and
effectively in a professional, confident and clear speaking voice. Works quickly and
accurately under pressure, and able to deal with difficult calls and customers in a calm,
professional manner.
Able to prioritise daily tasks meeting deadlines. Is competent using excel and word,
enabling her to respond to e-mails, manage car park diaries and a meeting room
booking system called Condeco.
Adopts an empathetic approach in dealing with calls when required whilst showing
excellent customer care skills and adhering to the data protection and confidentiality
acts.
TECHNICAL COMPETENCE
Proficiency in the use of Telephone Systems such as:
• Mitel SX 2000, Avaya, Monarch, PABX 4/7 Herald
• Arc operator system
SKILLS
• Answering and connecting calls via
switchboard.
• Issuing Security and visitor passes,
updating paperwork and system
• Testing lines and reporting faults • First Aid Trained
• Maintaining and updating directories • Health and Safety and Fire trained.
• Taking and passing on messages
including all staff e-mails
• Experience in using Outlook, Excel and
Word
• Carrying out administrative tasks • Multitasking and prioritizing
• Excellent Communication kills
CAREER HISTORY
NWL NHS – Marylebone Road 2011 - present
Since Sept 2011 I have been temping as an Office Services Assistant/Switchboard
Operator for the NHS
My duties are:
• Providing direct support to the Facilities Manager
• Answering & connecting calls via the Switchboard

2. • Taking messages and passing to the relevant persons/department
• Checking notices and leaflets are up to date, displayed and well presented
• Sorting Post / Special & Recorded. Delivering to the correct departments
• Approving & Booking meeting rooms on the Condeco system
• Booking catering orders for meetings
• Address & process ID badges ensuring that audit trails are kept up to date
• Logging calls to the Facilities Department
• Booking Couriers & taxis
• Addressing enquiries via the generic email and sending regular comms to staff.
• Managing a car park database ensuring spaces are allocated correctly capturing
vehicle and owner details to adhere to security
Morgan Stanley – Contracted by Portico Ltd. 2007 - 2009
Switchboard & IBD (Investment Banking Division)
Worked within a team of 16 operators on a Rota basis between 7am – 10.30pm.
• Operated an Avaya computerised switchboard, taking over 1000 calls per day per
operator
• Answering , connecting and announcing of calls to the relevant department, liaising
with Clients, Bankers and Directors overseas, ensuring a high level of customer
service at all times and adhering to Morgan Stanley’s answering policy
IBD Board
• announcing of all calls
• Meeting Room bookings using Datacraft Hospitality Suite; Conference call bookings
• Organizing Taxi bookings
• Providing a personal service for Investment Bankers, taking accurate messages and
relaying them via e-mail/SMS text and dealing with all internal and external calls
Career Break 2005 –2007
• Stayed at home to look after my 2 children who are now in Secondary school
Aon Ltd 2003 - 2005
Telephonist
• Answering & connecting calls
• Sorting & delivering faxes to the appropriate departments
• Reporting any telephone and I.T. faults.
Various long/ short term temporary assignments whilst 1996 - 2003
raising a family
Telephonist/Receptionist/admin
• London Stock Exchange • Price Water House
• HSBS • British Steel
• Fuji Bank • Russell Jones Walker
• London South Bank University • Warburgs
• Macfarlanes • Lovells
• James Capel • Salamon Brothers
• Schroders

3. Daily Telegraph (Telephonist) 1989 - 1996
Telephonist
• Answering & connecting calls,
• Contacting overseas journalists
• Making national & international calls for the journalists
• Sorting through current news.
EDUCATION/TRAINING
• East Ham College 1998- 1999
GCSE Maths grade D
GCSE English grade b
Barking College – TBG Learning
IT Stage 1 Word Processing
Computer Literature
• First Aid trained (valid three years) 2015
Personal Details
• Full UK Driving License
• 07958 122 181
References
Available on request.