1. 126 Augusta Road
Lenah Valley TAS 7008
0415743612
jennylc@iinet.net.au
JENNY CRAWFORD
CAREER OBJECTIVE To work in a progressive and challenging environment where I have the
opportunity to work within a team where my responsibilities would have me
operating alongside other dedicated staff members working towards a common
goal. I also take great pride in my ability to guide, care for and provide solutions
for clients and other members of staff.
SKILLS & ABILITIES  Key Client Relationship Management,
 Process implementation,
 Customer Service Team Leader
 Establishing a professional working culture across functional teams and Stakeholders
 Excellent organisational and time management skills with the ability to prioritise and
manage multiple projects, deadlines and responsibilities
 Strong work ethic complementing the capacity to work under pressure and meet
demanding quality and performance related KPI’s
 Communication across various teams and levels
 Vendor Management
 Deliverance
 EDI Enterprise
 Binding - Reports, quotations, tariffs, etc
 Windows 2000 / 2007 Typing 96 WPM +
 Database management and maintenance
 Scanning - Documents for Emailing or for amendments
 Stationery - ordering of including letterheads, business cards etc
 Relief receptionist - Switchboard (Exicom system)
 Client liaison
 Proficient in Excel, W4W, PowerPoint - Office 96, 97, Email and Website
 Ability to work unsupervised, able to adapt to any environment that I am placed in.
EXPERIENCE TOLL GLOBAL FORWARDING
August 2002 to August 2015
During my time at TOLL Global Forwarding as a Snr Client Services Operator I have had the
privilege of working in diverse team environments both large and small.
My tasks have included but have not been limited to,
 Import and Export operations for Key account (LG, APG, PVH, METCASH, DAIKIN AUSTRALIA,
COMMONWEALTH BANK OF AUSTRALIA, INTERTRADING/TRIDENT who have in excess 2,000
container P/year and 4,000 individual shipments), which
included being the direct point of contact,
 Liaise with Shipping/Air lines, external suppliers and freight forwarders to process documentation
accurately,

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 Ensure orders dispatched from international origins are effectively managed and delivered on time
 Oversee coordination of international Delivery Orders ensuring shipment documentation are
processed in an accurate and timely manner,
 Ensure all shipping activities comply with relevant legislation
 Training new members of the customer service team on System and Operational processes
 Developing streamlined processes for internal and external (customer) use
 Attending offsite customer meetings to discuss challenges, changes and enhancements to the
business
 Developing and maintaining KPI reporting
 Adhering to strict exception management requirements
 Vetting secure correspondence for the NSW Branch Manager,
 Assisting Sales Reps with Quoting, negotiating and establishing Tariffs, negotiating set rates,
 EDI Enterprise (Super user) proficient in Auto-rating, Client profiling, tailoring specific reports
to dynamic and shifting requirements, Database management and maintenance,
 Sailing Schedules - Compiling and Distribution of either Fax stream or Email Statistics,
 Monthly reviews of all Export and Import Stats,
 Switchboard and Client liaison backup,
 Invoicing,
 Assisting Customer Service Manager with Customer Service team and Payroll
 Stationery Ordering as well as maintenance of printers & photocopiers.
MAINFREIGHT INTERNATIONALSALES CO-ORDINATOR
March 1999 to August 2002
 General correspondence, letters, faxes, memos, Emails for the General Manager Filing
Quotations for the Sales Reps Tariffs,
 Preparing Clients Sailing Schedules,
 Compiling and Distribution of either Fax stream or Email Statistics,
 Monthly review of all Export and Import Stats Binding,
 Reports, quotations, tariffs etc,
 Database management and maintenance,
 Deliverance Scanning,
 Relief receptionist - Switchboard Client liaison.
CROSSOCEAN/TNT INTERNATIONAL
August 1996 to February 1999
 General correspondence,
 Letters, faxes, memos, Emails for the General Manager Filing for General Manager and Sales
Department,
 Quotations for the Sales Reps Tariffs
 Preparing Sailing Schedules,
 Compiling and Distribution of either Fax stream or Email All travel/accommodation and car
hire arrangements,
 Assisting with the maintenance of the Email and Website.
 Monthly review of all Export and Import Stats for Board Report Preparation.

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EDUCATION PASCOE VALE GIRLS HIGH SCHOOL - HIGHER SCHOOL CERTIFICATE - 1980
COMMUNICATION I’m a team player who not only devotes all her time to the clients that I look
after but also my colleagues I work alongside. I’m always happy assist wherever
necessary to ensure work is completed to the highest standard. I am quick to
lend assistance to anyone who needs it, and I am there to do what I can or to
ensure that the correct person assists.
REFERENCES ADAM SHEARMAN
DHL - Distribution Support Manager
0434 609 028
TONY KOUWENBERG
DHL - Account Manager - Transport
0403 331 714
DEBRAH D’AMATO
DAMCO – Special Projects Manager
(Director of own Logistics support company – Freight Software Support)
0412 603 308
TONY LORENZO
METCASH- Imports & Service Level Manager - Private Label for IGA
0414 696 462 - Former Major Client I was the Client Services Representative for
MICHAEL LEVY
HK LOGISTICS - Logistics Officer - HK Logistics Pty Ltd
02 9526 8777 – Former Customer Service Representative at Toll
ANGELA NATOLI
PVH Brands Australia - CKU Supply Chain Co-Ordinator
03 8412 9913
JOE AZZOPARDI
Toll Global Forwarding – NSW State Manager
0411 020 356

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