This document contains personal and professional details of Ayyaz Khalid. It outlines his contact information, areas of expertise, and work experience. Currently, Ayyaz works as a Sales Manager for CLSE & BOLD Interior, where he is responsible for sales, business development, project management, and quality control. He has over 6 years of experience in sales, customer service, business development, and operations management roles for various companies in Dubai and Pakistan.

1. Page
1
AYYAZ KHALID
PERSONAL DETAILS
Name:
Ayyaz
Khalid
Address:
311,
K-­‐04,
International
City,
Dubai,
UAE
Email
ayyaz_khalid@hotmail.com
Mob:
+971-­‐55-­‐2486280
AREAS OF EXPERTISE
Customer
Service
Management
Internal
Auditor-­‐ISO
Certification
Team
Building
&
Training
People
Management
Cost
/
Resource
Optimization
Strategies
Business
Development
Sales
and
Marketing
Project
Management
Complaint
Handling
&
Resolution
PROFESSIONAL EXPERIENCE
CLSE
&
BOLD
Interior
–
Architect
Design
Consultancy
and
Bespoke
Furniture
Manufacturing
Sales
Manager
since
June
01,
2014
to
till
date
Major
Roles:
Sales
&
Business
Development
Project
Management
&
Production
Quality
Control
Sales
&
Business
Development
• Business
development
activities
via
contacting
and
establish
a
relationship
with
Real
Estate
market,
hospitality
and
other
commercial
departments
for
any
Lead
/
Project.
• Acquires
key
information
about
potential
projects,
discussing
requirements
in
more
detail
with
clients
and
explain
organizational
processes,
portfolio
and
products
to
gain
trust
to
earn
the
business.
• Initiates,
prepares
and
negotiates
project
proposals
and
quotations
with
customers
for
products
and
services.
• Develops
potential
customer
lists
to
identify
new
sales
opportunities
using
available
information
and
through
market
research.
• Assisting
Clients
through
warm
calls
and
direct
sales
for
Business
Development
activities.
• Complete
Interaction
life
cycle
with
client
from
lead
generation
till
the
delivery
of
the
project
and
project
management.
• To
negotiate
and
close
the
Sales
deals
with
clients
of
various
projects.
• To
organize
and
deliver
meetings
with
clients
at
any
stage
of
Project.
• Monitors
established
contacts
to
ensure
customer
satisfaction.
• Arranges
to
get
and
analyze
feedback
from
customers
• To
process
the
Sales
Orders
/
Invoices
and
Delivery
to
Showroom
clients
via
Liaison
to
Finance,
Inventory,
Warehouse
and
Delivery
Team.
• To
enhance
the
product
knowledge
of
new
International
Suppliers
and
products
for
Introduction
/
presentation
to
Clients.
• Visual
Retail
Merchandising
assistance
and
coordination
for
Showroom
display
and
feedback
to
Director.
• Customer
Lead
and
Sales
information
processing
via
ERP
system
Project
Management
&
Production
-­‐
Quality
Control
• Liaison
with
operations
department
regarding
execution
and
logistics
of
won
projects
and
quality
control.
• Liaison
with
Finance
department
for
current,
pending
and
previous
payments
and
collection
for
Customers
and
Suppliers.
• Information
to
Warehouse
and
Inventory
Team
to
arrange
deliveries
to
clients
of
Sold
products.
• Procurement
activities
/
Market
research
to
find
the
best
resource/
supplier
for
Project
and
Quotations
against
required
product.
• Response
to
Suppliers
via
negotiations
for
best
prices
and
quality.
• Interaction
with
Suppliers
in
Europe
and
other
part
of
world
for
any
product
information
and
inquiry
considering
the
Furniture,
accessories
and
other
brands
working
with
Bold.
• Coordination
with
Finance
Team
/
Reminders
for
payment
release
to
suppliers
for
projects
• Develops
and
supervise
preparation
of
sales
materials.

2. Page
2
• Preparation
of
product
and
finishing
samples
for
ongoing
and
approved
projects
via
coordinating
to
Suppliers.
• Supervise
the
quality
work
with
contractors
while
in
production
on
Site
/
Factory
in
order
to
achieve
the
required
quality
level.
A
Seven
Group
Properties,
Dubai
UAE
Operations
Manager
&
Property
Consultant,
Dec
2013
to
May,
2014
Responsibilities
as
an
Operations
Manager
• Looking
after
Business
development
Operation
&
Business
Strategies.
• Business
&
Market
Analysis
for
Corporate
Sales
Development.
• Relationship
Integration
development
with
Investors
and
developers.
• Bringing
Innovation
for
growth
and
Investment
opportunities.
• Integration
and
development
of
Centralized
System
for
Properties,
Leads
&
client
management
via
coordination
with
IT
Team.
• Centralization
for
Organizational
Processes
&
Implementation.
• Business
Operations
Management
&
problem
solving
for
overall
Administrative
Issues
• Turning
Firm
into
proper
Structured
Organization
to
capture
Market.
• To
follow
the
Meetings
on
Investment
of
more
than
5
Millions
• Executing
Professional
Trainings
Programs
of
Property
Consultants.
Etisalat
Group,
Pakistan
Telecommunication
Mobile
Limited,
Ufone,
Lahore,
Pakistan
Area
Operatios
Manager
(Sales
&
Customer
Services)
Mar
2011
to
Jan
2014
Team
Leader
Customer
Operations,
Apr
2009
to
Feb
2011
Sales
&
Customer
Service
Representative,
Nov
2007
to
Mar
2009
Departments
worked
for
/
Major
Projects:
• Franchise
and
Business
Centers,
Sales
development
&
Distribution
• Customer
operations
(Backend
&
Front
end)
• Outsource
Business
development
Experience
with
Etisalat
Group:
6.8
Years
Selected
Contributions:
• Developing,
Controlling
and
monitoring
the
Team
nationwide
aligned
to
organizational
objectives
• Executed
high
volume
Sales
in
corporate
level,
achieved
excellent
targets
of
Telecom
products
and
services,
contributed
125
%
growth
annually
in
area
/
division.
• Developed
Business
strategies
for
high
volume
sales
for
new
products
and
services
considering
the
proficient
Customer
Services
and
achieved
targets
through
team
and
individually.
• Measuring
controlling
and
developing
strategies
of
inventory
control,
inventory
targets,
ageing
stocks,
and
returns.
• New
product
selling
in
regional
market
through
Business
center
and
associated
franchises.
• Delivered,
maintained
and
achieved
more
than
100
%
Sales
and
Customer
services
quality
targets
each
month
and
carried
the
performance
throughout.
• Developed
and
executed
sub
retail
channels
for
product
and
services
selling
and
executed
over
delivered
targets
in
region
• Conducted
special
sales
program
through
retail
channels
for
E
services
integrated
via
SIMs
and
KIOS.
• Extensive
business
selling
and
growth
up
to
200
%
in
region
via
Retail
and
Business
Centers
through
sub
retail
and
distribution
channels,
i.e.
U
Shop,
U
Star,
Captain
U
Shop.
• Effective
development
of
processes
&
sub
processes
related
to
Franchise
&
retail
domain
for
backed
&
Contact
Center
Operations.
Reengineer,
fine
tuning
of
processes
&
improved
internal
external
delivery
efficiency
from
80
%
to
93
%
of
all
inter
related
units
/
sub
units.
• Executed
successful
Resource
optimization
strategies
ensuring
process
development
and
Automation
tools
considering
Empowerment
for
Franchise
related
Processes
from
emails
to
System
generated
requests,
20
%
resources
optimized
&
productivity
increased
from
65
%
to
85
%.

3. Page
3
• Developed
extensive
Standard
operating
procedures
(SOPs)
for
Customer
Operations
considering
effective
&
efficient
transitions
&
contributed
extensive
to
attain
ISO-­‐9001
certification
in
Organization.
• Exemplified
the
second-­‐to-­‐none
customer
service
delivery
for
which
Etisalat
-­‐
Ufone
is
nationally
renowned
in
all
interactions
with
customers.
Team
Leader
Customer
Operations
• Successfully
attained
Business
development
projects
of
outsourced
PTCL
(Pakistan
Telecommunication
Company
Ltd)
project
for
deployment
at
Ufone
(PTML
–
Pakistan
Telecommunication
Mobile
Ltd).
Developed
Key
performance
indicators
to
evaluate,
monitor
&
control
staff
&
operations.
• Served
on
special
task
force
charged
with
turning
around
under-­‐performing
centers.
Trained
CSRs
and
supervisors
in
three
contact
centers
nationwide
&
contributed
to
significant
improvements
in
Customer
satisfaction
and
sales.
• To
manage
the
Service
level
by
monitoring
Contact
Center
Calls
traffic
and
ensuring
the
maximum
utilization
of
resources
by
optimization.
• Managing
&
supervising
team
to
achieve
team
based
qualitative
and
quantitative
Key
performance
indicators
s
and
required
performances.
• To
conduct
Team
based
meetings/workshops
&
training
for
evaluation
of
achieved
goals
&
to
set
future
objectives
by
mutual
support
to.
• To
conduct
product/knowledge
based
workshops,
Trainings
&
Refreshers
by
gathering
TNA
at
360
degree.
Achieved
accumulated
personal
quality
&
quantity
scores
of
more
than
95
%
Sales
&
Customer
Service
Representative
• Managing
and
resolving
Customer
complaints
raised
through
request
application
by
customers
approaching.
• Serve
all
type
of
customers
by
utilizing
multi
tasking
skills
and
optimizing
the
serving
time.
• Anticipate
customer
demands/volumes
in
coordination
with
the
dynamics
of
the
business.
• Follow
and
ensure
to
achieve
the
established
performance
management
objectives
for
each
operation
and
meet
department
expectations.
• Develop
collaborative
relationships
with
all
departments
/
sections
within
customer
service
and
across
all
domains.
• Provide
consistent
and
accurate
information
to
customers
by
following
the
updated
processes
and
information.
• Maintain
professional
communication
with
clients
both
verbally
and
through
written
mode.
• Consistently
complete
work
by
meeting
deadlines
and
daily
targets.
• Utilize
customer
service
experience
to
answer
and
resolve
customer
inquiries,
which
are
exceptional
in
nature.
ACHIEVEMENTS
• “Employee
of
the
Year”
2011-­‐2012
Award
at
Etisalat
Ufone.
• Best
Supervisor
Customer
Operations
announced
on
“Employee
Recognition
Day”
as
on
11th
Oct,
2010
at
Etisalat
Ufone.
• Certification
and
award
“Innovation
&
Team
Work”
on
Employee
day
at
Etisalat
Ufone
• Extraordinary
ingenuity
award
on
6th
Service
first
day
at
Etisalat
Ufone
• Product
Specialist
certified
certification
Award
from
Etisalat
Ufone
CS
(Customer
Services)
Guru
certification
&
award.
• Employee
Excellence
award
at
Etisalat
Ufone
PROFESSIONAL DEVELOPMENT
• Creating
the
Moments
of
Magic
by
Aamir
Siddiqui
–
CEO*
Golden
Blue
Company
(A
project
on
Customer
Services
and
Self
Analysis
for
contribution
in
organizational
&
Career
development)
• 7
Modules
Training
Pack
on
CS-­‐Customer
Survives
Guru,
Certified
complete
program
in
Etisalat
Ufone
Professional’s
Training
program.
• Change
management
certified
complete
Training
in
Etisalat
Ufone
Professional’s
Training
Program.
• Team
Building,
special
certified
training
program,
to
ensure
team
based
enhanced
productivity
and
results.
• In
house
“Six
Hats”
the
ultimate
power
of
Decision
making.

4. Page
4
EDUCATIONAL DETAILS
Institute
Degree
Year
Subjects
University
of
South
Asia,
Lahore,
Pakistan
MBA
2011
Marketing
University
of
South
Asia,
Lahore
Pakistan
BBA
2007
Management,
Marketing,
Financial
Management
&
Management
Information
System
Projects
COMPUTER EXPERTISE
• Advance
MS
Office
/
Presentation
Tools
• Advance
Oracle
applications
• SAP
/
ERP
Systems
• Web
Based
Interface
/
Applications
PERSONAL INFO
Passport
#
WY4102842
Nationality:
Pakistani
Languages:
English,
Hindi,
Urdu,
Punjabi
Marital
Status:
Single
VISA
Status:
Employment
VISA

5. Page
5