The document details a Total Quality Management (TQM) training program aimed at enhancing organizational effectiveness and customer satisfaction through continuous improvement. It emphasizes TQM as a comprehensive management philosophy applicable across all organizational activities, not just product-oriented processes. Participants will gain skills in implementing TQM principles and achieving long-term business success through a culture of quality and collaboration.

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TQM-Total Quality Management Training
TQM, Total Quality Management Course Features
TQM, Total Quality Management is a way of thinking about goals, organizations,
processes and people to ensure that the right things are done right first time. This
thought process can change attitudes, behaviour and hence results for the better.
What TQM,Total Quality Management is not
TQM,TQM, TotalQualityManagementisnot a system, a toolor even a process. Systems,
tools and processes are employed to achieve the various principles of TQM.
What does TQM, Total Quality Management cover?
The total in TQM applies to the whole organisation. Therefore, unlike an ISO 9000
initiative which may be limited to the processes producing deliverable products, TQM,
TotalQualityManagement appliestoevery activityintheorganisation. Also, unlikeISO
9000, TQM, TotalQualityManagementcoversthesoft issuessuch asethics, attitudeand
culture.
TQM, TotalQualityManagementisanorganizationalmanagementmethod that seeksto
improve quality of products and services by implementing a process of continuous

5. improvement. It isan approach toimproveflexibility, effectivenessand competitiveness
of an organization. The main feature which distinguishes TQM, Total Quality
Management from other management practices is TQM’s emphasis on continuous
improvement. At thecore, TQM isa management strategythat aims todeliver long term
success through customer satisfaction.
With theever increasing requirement ofexecuting projectsinalmost everyindustry, the
role of the project manager has become all the more important. Certified project
managers are one of the highest paid and most sought after professionals today.
Why should a company adopt TQM, Total Quality Management?
Adopting the TQM, Total Quality Management philosophy will:
make an organisation more competitive
establish a new culture which will enable growth and longevity
provide a working environment in which everyone can succeed
reduce stress, waste and friction
build teams, partnerships and cooperation
When should a company adopt TQM, Total Quality Management?
TQM, Total Quality Management can be adopted at any time after executive
management has seen the error of its ways, opened its mind and embraced the
philosophy. It cannot be attempted ifmanagement perceivesit asa quickfix, or a toolto
improve worker performance.
What is the objective of a TQM, Total Quality Management
In a TQM, TotalQualityManagement system, thefocusis on incorporating qualityinall
work processes (processes are systems internal to the organization which get the work
done); therefore, every person working on each processhas to be actively involved. The
simple objective of TQM is “Work smart by doing things right the first time”. Total
quality management is not about short term fixes, it is about changing the way work is
done, forever.
What does TQM, Total Quality Management training Courseware include
Defining Total Quality Management
● The concept of Total Quality Management
● The philosophy behind Total Quality Management
● Leading lights and their ideas
Principles of Total Quality Management
● The core principles in achieving Total Quality Management
● Prevention not correction
● Customer focus

6. Techniques used in Total Quality Management
● Process improvement
● Benchmarking
● Cause and effect
● Measurement
● Cost of quality
Implementing Total Quality Management
● Principles into Leadership
● Commitment and involvement
● Organisational culture
Benefits of Total Quality Management
● To the customer – improved quality
● To employees – increased satisfaction
● To the organisation – better performance
Who should attend TQM, Total Quality Management training
Thisone week intensive: TotalQualityManagement (TQM) trainingcourseis beneficial
for executives, engineers, and supervisors from QA, production, maintenance, and
engineering.
Learning outcome of TQM, Total Quality Management
By the end of the course, participants will be able to:
● Determine the impact of quality on profitability
● Adopt TQM as a fundamental business strategy
● Communicate the importance of customer focused TQM
● Use seven QC tools for data collection and analysis
● Implement a business strategy driven by Total Quality Management (TQM)
● Accomplish cultural transformation necessary for implementation of TQM
practices
● Achieve world-class status in manufacturing and service through TQM
● Apply the Malcolm BaldrigeNationalQualityAward guidelinestoTQM initiatives
TQM, Total Quality Management Training Achievement
Upon SUCCESSFUL completionof theTQM, TotalQuality Management a Certificateof
“TQM Certified Practitioner Training” will be issued.
CPD-40
CEU-4.0
TQM, Total Quality Management Training Duration- 5 days

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Value added TQM, Total Quality Management Training
Accelerate learning with the expert faculty Lead Auditors and Principal Trainers from
theIndustry. TQM, TotalQualityManagementLearning from the"Specialist Expert"has
many advantages:-
● It will drastically change the way of thinking and basic approach towards the
Management System Standards.
● You would cherish & Benchmark our training for a very long time to come.
● No fictitious case studies you can not connect with.
● Real time examples, real time scenarios you can quickly relate to.
● Complete Focus on your systems, processes and line of businesses.
● 100% involvement and engagement of the participants
● Learn to make the ISO Standard sweat to:-
A). Improve the profits.
B). Reduce rework, defects, customer rejections, wastage,& cost of operation
C). Enhance customer delight
D). Reduce attrition of customers and employees
E). Enhance confidence of all stakeholders
TQM, Total Quality Management