TQM in Abu Dhabi Media Company
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This document analyzes the quality management system at ADM, a multi-platform media and entertainment organization in the Middle East. It discusses ADM's history and operations across various media platforms. It then examines ADM's vision, mission and values, which focus on being the leading media group in the Arab world through innovation and passion. The document also reviews ADM's critical success factors, quality planning processes, performance management, process management, training of employees, and implementation of the quality management system. It provides recommendations such as increasing EFQM assessment and customer involvement to further improve the system.
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Elements Of Tqm Framework
Total Quality Management (TQM) is a management approach that seeks to continuously improve processes and satisfy customers. It is built on a foundation of ethics, integrity, and trust which allows everyone in the organization to be involved. These elements foster openness and cooperation needed for TQM. The purpose of TQM is to establish systems that prevent defects by continuously benchmarking against competitors and improving products, processes, and employees. Feedback and recognition are also important aspects of TQM to maintain achievement and drive continuous improvement.
Framework of tqm
This document discusses the key aspects and principles of Total Quality Management (TQM). It defines TQM as a management approach that aims to delight customers through empowered employees, leading to higher revenue and lower costs. The document outlines that TQM requires involvement from everyone in an organization and focuses on meeting and exceeding customer expectations through continuous process improvement. It also emphasizes that TQM is a journey, not a destination, and discusses how organizations can organize for and approach TQM implementation.
Introduction to TQM
Total Quality Management (TQM) is a philosophy and set of guiding principles for continuous improvement of processes within an organization. It focuses on customer satisfaction through an integrated system involving tools, techniques and training. The key concepts of TQM include management commitment, customer focus, quality at all levels, continuous process improvement, treating suppliers as partners, and performance measures. Important contributors to TQM include Shewhart, Deming, Juran, Feigenbaum, Ishikawa, Crosby and Taguchi. TQM aims to exceed customer needs now and in the future through conformance to requirements and prevention of non-conformance.
Introduction to Total Quality Management
1. The document provides an introduction to total quality management (TQM), outlining its key concepts and approaches. It discusses the historical figures and gurus that developed TQM approaches, including Deming, Juran, Feigenbaum, Ishikawa, Crosby and Taguchi.
2. The basic approaches of TQM are described as involving committed management, customer focus, organization-wide participation, continuous improvement, supplier partnerships, and performance measures. TQM requires cultural change and applying quantitative and human resources across all processes.
3. An overview of quality management in Pakistan is given, noting the role of the Pakistan Standards and Quality Control Authority in developing standards and conformity assessments to promote industrial efficiency.
The Total Quality Approach To Quality Management
The document discusses the total quality approach to quality management. It defines quality as meeting or exceeding customer expectations for products, services, people, processes, and environments. It describes total quality as an approach that attempts to maximize competitiveness through continual improvement of quality across these areas. The document outlines elements of total quality including Japanese strategies, views of quality, the Deming cycle, Juran's contributions, and Six Sigma concepts.
Total quality management models
Total Quality Management is a combined effort of both top level management as well as employees of an organization to formulate effective strategies and policies to deliver high quality products which not only meet but also exceed customer satisfaction.
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Total Quality Management (TQM) is a management approach focused on customer satisfaction through continual improvement involving all employees. It uses strategies like process-centered thinking, fact-based decision making, and strategic planning to integrate quality into the organization's culture. The primary elements of TQM include having a customer focus, total employee involvement, a process-centered view, an integrated system, and a strategic and systematic approach to continual improvement. Organizations can implement TQM using approaches like focusing on key elements, following quality gurus, modeling successful organizations, adopting Japanese quality methods, or using quality award criteria.
Tqm ppt
Total Quality Management (TQM) aims to integrate all organizational functions to achieve continuous quality improvement and customer satisfaction. It involves managing all aspects of an organization to achieve excellence. Key elements of TQM include leadership, employee involvement, and continuous process improvement. Some tools used in TQM are histograms, Pareto charts, cause-and-effect diagrams, flowcharts, control charts, checklists, and scatter diagrams. These tools help identify issues, find causes of problems, monitor processes, and drive improvement.
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Total Quality Management (TQM) is a management approach that seeks to continuously improve processes and satisfy customers. It is built on a foundation of ethics, integrity, and trust which allows everyone in the organization to be involved. These elements foster openness and cooperation needed for TQM. The purpose of TQM is to establish systems that prevent defects by continuously benchmarking against competitors and improving products, processes, and employees. Feedback and recognition are also important aspects of TQM to maintain achievement and drive continuous improvement.
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1. The document provides an introduction to total quality management (TQM), outlining its key concepts and approaches. It discusses the historical figures and gurus that developed TQM approaches, including Deming, Juran, Feigenbaum, Ishikawa, Crosby and Taguchi.
2. The basic approaches of TQM are described as involving committed management, customer focus, organization-wide participation, continuous improvement, supplier partnerships, and performance measures. TQM requires cultural change and applying quantitative and human resources across all processes.
3. An overview of quality management in Pakistan is given, noting the role of the Pakistan Standards and Quality Control Authority in developing standards and conformity assessments to promote industrial efficiency.
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The document discusses the total quality approach to quality management. It defines quality as meeting or exceeding customer expectations for products, services, people, processes, and environments. It describes total quality as an approach that attempts to maximize competitiveness through continual improvement of quality across these areas. The document outlines elements of total quality including Japanese strategies, views of quality, the Deming cycle, Juran's contributions, and Six Sigma concepts.
Total quality management models
Total Quality Management is a combined effort of both top level management as well as employees of an organization to formulate effective strategies and policies to deliver high quality products which not only meet but also exceed customer satisfaction.
Tqm
Total Quality Management (TQM) is a management approach focused on customer satisfaction through continual improvement involving all employees. It uses strategies like process-centered thinking, fact-based decision making, and strategic planning to integrate quality into the organization's culture. The primary elements of TQM include having a customer focus, total employee involvement, a process-centered view, an integrated system, and a strategic and systematic approach to continual improvement. Organizations can implement TQM using approaches like focusing on key elements, following quality gurus, modeling successful organizations, adopting Japanese quality methods, or using quality award criteria.
Tqm ppt
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Introduction to tqm
Total Quality Management (TQM) is a management approach that aims to continually improve processes and satisfy customers. Key aspects of TQM include customer focus, leadership commitment, employee involvement, and continual improvement. TQM evolved from quality control and assurance approaches, with major contributions from quality gurus like Deming and Juran. When implemented properly with a focus on processes, prevention, and organizational culture change, TQM can benefit organizations through increased competitiveness, productivity, customer loyalty, and profits.
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Total quality management - notes
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2) The three levels at which quality is addressed in organizations - the organizational, process, and performer levels.
3) The core principles, practices and techniques that underpin TQM, including having a customer focus, employee engagement, and continuous improvement.
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The document provides an overview of Total Quality Management (TQM). It discusses the history and key figures that developed ideas around quality management like Deming, Juran and Feigenbaum. It also summarizes some of the central concepts of TQM like an organizational commitment to quality, understanding processes, using quality tools for process improvement, developing people and teams, implementing quality management systems, concepts like Kaizen and quality circles. The document serves as an introduction to TQM and provides further information on these topics.
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and Support
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Introduction to tqm
Total Quality Management (TQM) is a management approach that aims to continually improve processes and satisfy customers. Key aspects of TQM include customer focus, leadership commitment, employee involvement, and continual improvement. TQM evolved from quality control and assurance approaches, with major contributions from quality gurus like Deming and Juran. When implemented properly with a focus on processes, prevention, and organizational culture change, TQM can benefit organizations through increased competitiveness, productivity, customer loyalty, and profits.
Total quality management
Total quality management, or TQM, can be summarized as a management system for a customer-focused organization that involves all employees in continual improvement. It uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organization.
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2) The three levels at which quality is addressed in organizations - the organizational, process, and performer levels.
3) The core principles, practices and techniques that underpin TQM, including having a customer focus, employee engagement, and continuous improvement.
Total quality management (tqm) anil mishra
Total Quality Management (TQM) is a management approach focused on continually improving processes and meeting customer needs. TQM involves management commitment, a customer focus, workforce involvement, and continuous improvement. It treats suppliers as partners and establishes performance measures. TQM is not a destination but a journey of continuous improvement. Quality is defined as meeting requirements, with a focus on uniformity, dependability, and suitability for the market at low cost. TQM implementation in libraries includes incremental changes for continuous improvement, improving services to users with similar resources, breaking down barriers, and increasing staff skills through training.
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This document provides an introduction to a presentation on Total Quality Management (TQM) given by Salman Mehmood. It includes information about the instructor, such as their educational background and experience. It also outlines how the presentation will cover topics like quality, standards, TQM principles and frameworks, early quality gurus, and the four P's and three C's of TQM. The presentation will utilize communication tools like Facebook and all assignments will be emailed to the instructor's address provided.
Total quality management in government
Total quality management aims to continuously improve an organization's ability to deliver high-quality products and services to customers. It draws upon tools from quality control and emphasizes organization-wide efforts. Key aspects of TQM include customer satisfaction, reducing defects, and continuous process improvement. Pioneers like Deming, Juran, Crosby, and Ishikawa developed philosophies and tools to implement TQM, such as quality circles, statistical process control, and the PDCA cycle.
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The document provides an overview of Total Quality Management (TQM). It discusses the history and key figures that developed ideas around quality management like Deming, Juran and Feigenbaum. It also summarizes some of the central concepts of TQM like an organizational commitment to quality, understanding processes, using quality tools for process improvement, developing people and teams, implementing quality management systems, concepts like Kaizen and quality circles. The document serves as an introduction to TQM and provides further information on these topics.
Total quality management
The document defines total quality management (TQM) and its key concepts according to various sources. It provides definitions of TQM from Toyota, the Deming Prize Committee, and discusses key concepts such as customers, quality, and the role of all corporate units. It also outlines the history of TQM in Japan from the 1920s to the present day and compares differences between ISO 9000 and TQM. Finally, it discusses policies, daily management practices, and keys to success for TQM implementation based on QC philosophy and principles.
Soft Concepts of TQM in Total Quality Management
This 1 day training program focus on the on the “Soft” TQM Concepts to provide and equip Participants with a better understanding TQM and its practices and to understand why TQM is so important as a mechanism to ensure Quality to Customer, as well as to comply to Quality procedures to ensure Quality being delivered to Customer.
The “Soft” Side of TQM resulted in the identification of nine (9) key principles most commonly found in Quality management.
1) Total Employee Involvement
2) Continuous Improvement
3) Continuous Training
4) Teamwork
5) Empowerment
6) Top-management Commitment
and Support
7) Democratic Management Style
8) Customer/Citizen Satisfaction
9) Culture Change
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Evolution of Total Quality Management with respect to the contributions of some Total Quality Management Gurus like Deming, Joseph M. Juran, Crosby. Its an helpful presentation for novice of TQM students. It describes from 1900 to today how the Quality Management of a product has been developed and its effectiveness in business growth.
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This document provides an overview of the evolution of total quality management (TQM). It discusses definitions of quality, key quality thinkers like Deming and Juran, and the historical development of quality approaches. The Japanese adoption of quality principles in the 1950s led to their economic rise over American companies. This prompted the development of TQM, which integrates quality principles throughout management systems. The document outlines Deming's 14 points and Juran's quality trilogy, which were influential quality frameworks.
Total Quality Management principle and concepts
This presentation provides an overview of Total Quality Management (TQM). It defines TQM as the integration of all functions and processes within an organization to achieve continuous improvement in quality of goods and services and customer satisfaction. The presentation covers the general meaning of TQM, its key principles like customer focus, leadership and continuous improvement. It also discusses the dimensions, variables, concepts, benefits and provides an example of TQM implementation at Toyota Motors.
Features of total quality management
Quality is a higher degree of excellence while management involve planning, directing and controlling
Tqm
This document discusses concepts related to Total Quality Management (TQM). It defines TQM and lists some key concepts, including quality control, quality assurance, and quality management. It discusses TQM gurus like Shewhart, Deming, Juran, and Ishikawa. It outlines 10 mantras and principles of TQM, including customer orientation, leadership commitment, and continuous improvement. The document also describes various TQM models, implementation approaches, and how TQM can be applied to construction projects.
The 8 Elements Of Tqm
The document discusses the eight elements of Total Quality Management (TQM). It describes the elements as: 1) Ethics, 2) Integrity, 3) Trust, 4) Training, 5) Teamwork, 6) Leadership, 7) Communication, and 8) Recognition. These elements can be divided into four groups: foundation, building blocks, binding mortar, and roof. The foundation includes ethics, integrity and trust. The building blocks are training, teamwork and leadership. Communication binds the elements together. Recognition forms the roof of the TQM system. Effective implementation of all eight elements is necessary for organizational success with TQM.
TOTAL QUALITY MANAGEMENT
Total Quality Management (TQM) is an approach that aims to achieve excellence by focusing on the needs of customers. It involves managing the whole organization to continuously improve processes and ensure high quality products and services. Key elements of TQM include being customer-focused, doing things right the first time, constantly improving through education and training, and involving all levels of management and staff. The overall goal of TQM is total customer satisfaction and continuous process improvement.
Lecture of TQM
The document outlines the principles of the Deming Philosophy for quality management. It discusses creating aims and purposes, learning the philosophy, understanding inspection, improving processes continuously, instituting training and leadership. It also covers driving out fear, optimizing team efforts, eliminating quotas and exhortations, removing barriers to work, and encouraging education. The role of TQM leaders is described as being responsible for quality improvement and ensuring decisions align with quality statements. TQM implementation begins with senior managers and includes forming a quality council, training everyone, and having the council decide quality improvement projects. The document also discusses quality statements, strategic planning, and setting strategic quality goals and objectives.
TQM in EDUCATIONAL INSTITUTIONS
Total quality management (TQM) is an integrated organizational approach focused on continuously meeting customer expectations. Key aspects of TQM include customer focus, prevention of defects, universal responsibility for quality, and continuous improvement. TQM seeks to involve all employees and use statistical tools to identify and address quality issues. When applied to business schools, TQM principles include synergistic relationships between faculty and students, leadership commitment to continuous improvement, and viewing the school as an ongoing system.
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There are several obstacles to implementing total quality management (TQM) in the banking, healthcare, and education sectors. Some of the key obstacles include lack of management commitment, lack of proper training and education for employees, incompatible organizational structures, lack of employee involvement, lack of access to necessary data, and inadequate attention to internal customers. Overcoming these obstacles requires strong leadership from management and organizational changes to empower employees and improve communication and processes.
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TQM GURUS
GIVE ETAILS OF ALL THE MAJOR TQM GURUS LIKE EMING, JURAN , ISHIQAWA, CROSBY AND THEIR CONTRIBUTIONS LIKE QUALITY CIRCLE , 14 DIMENSIONS OF QUALITY , QUALITY IS FREE, QUALITY TRIOLOGY
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The document provides an overview of Total Quality Management (TQM). It outlines the key components of a TQM program including customer focus, employee involvement, process management, and continuous improvement. It also discusses quality gurus like Deming, Juran, and Crosby and quality models like the Baldrige criteria. The goal of TQM is to achieve high levels of customer satisfaction through company-wide quality efforts and employee engagement.
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Total Quality Management (TQM)
Total Quality Management (TQM) focuses on meeting customer expectations through integrated organizational efforts to improve quality. The key aspects of TQM discussed in the document include: 1) the four dimensions of quality for manufacturing and service organizations, 2) the costs of quality and prevention through tools like QFD and seven problem solving tools, 3) quality awards like the Malcolm Baldrige National Quality Award and Deming Prize that recognize excellence. TQM relies on concepts like continuous improvement, quality at the source, teams, and supplier certification.
Tqm power point
Total quality management (TQM) is an approach to improving business effectiveness and flexibility by involving all departments and employees. The primary objective of TQM is meeting customer requirements for organizational survival. It encourages innovation, motivates employees for better quality, and provides a competitive advantage through a common purpose. TQM ensures management focuses on preventing issues rather than just inspecting outputs. Key elements include being customer-focused, aiming for quality in the first attempt, continuous improvement, treating quality as an attitude across the organization, effective communication, training, measurement, leadership involvement, employee well-being, teamwork, and focusing on processes rather than just functions. TQM fails if management is not committed to change or staff concerns.
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What does an organisation with a mature culture of quality look like? In this ppt presentation, Richard Green, Former Head of Technical Services at CQI, explains what a culture of quality looks like, the essential building blocks and how to achieve this.
More information can be found: http://quality.eqms.co.uk/blog/6-critical-building-blocks-of-a-quality-culture
THC5-WEEK-3-CONCEPT-AND-TERMINOLOGIES-IN-TQM.ppt
The document outlines 24 key concepts and terminologies used in total quality management (TQM). Some of the main points discussed include focusing on customer satisfaction, engaging employees in decision making, integrating systems across departments, emphasizing continual improvement, utilizing data, and establishing quality management systems. TQM aims to foster collaboration, efficiency, and excellence through strategic and systematic approaches.
FUNDAMENTALS OF TOTAL QUALITY ...
This document provides an overview of Total Quality Management (TQM) and some of its key concepts. It discusses that TQM is a management philosophy focused on continuously improving processes and exceeding customer expectations. The document outlines some of the basic concepts of TQM including top management commitment, customer satisfaction, employee involvement, continuous process improvement, and performance measures. It also discusses tools used in TQM like quality improvement teams, benchmarking, and statistical process control.
Tqm
This document provides an overview of Total Quality Management (TQM). It defines TQM as a continuous improvement approach focused on meeting customer needs. The document outlines Deming's 14 points of TQM and presents a basic TQM model. It also discusses TQM principles, reasons for companies to implement TQM, examples of successful companies, and compares TQM to Business Process Reengineering. The conclusion states that TQM implements a quality culture across an organization and provides benefits but also costs that must be considered.
Tqm
Total Quality Management (TQM) is a management philosophy focused on continuous improvement through a customer-centric approach. It emphasizes meeting customer needs through quality products and services. TQM involves all employees and focuses on processes rather than tasks. Successful TQM requires leadership commitment, employee participation, data-driven decision making, and continuous improvement.
Role of leadership and commitment in quality deployment
Visionary leadership is essential for the successful implementation of total quality management. Leaders must establish strategies and systems to achieve excellence and stimulate innovation. They inspire employees to contribute and develop their skills. Leaders play an important role by formulating policy and strategy, setting goals and targets, and empowering people. TQM leaders develop core values and frameworks, prepare quality statements like the vision, mission, and quality policy. They guide strategic planning, communication, and decision making. Effective leadership results in doing things right the first time through clear objectives, strategies, and employee empowerment.
Leadership and tqm
This document discusses leadership and total quality management. It states that visionary leadership is needed to set direction, create customer focus, and establish clear values and expectations. Leaders must inspire employees and encourage innovation. When implementing TQM, leaders should establish a quality council, develop core values and frameworks, and create quality statements about vision, mission, and policies. The TQM implementation process involves establishing a vision and mission, then strategic planning including developing short and long term plans. Good quality leaders prioritize customers, empower employees, emphasize improvement and prevention, and encourage collaboration. They also learn from problems and continuously improve communication and commitment to quality.
Next
This document presents the training and development strategy of Next HR Consultancy. It outlines objectives to enhance service quality and team culture through leadership and communication skills training. It proposes a training needs assessment and plan involving requests, monitoring, and evaluation. The performance management system focuses on goal setting, coaching, appraisals, improvement, and rewards. Key performance indicators include employee satisfaction with learning opportunities, development assignments, and percentage undergoing regular training.
TQM
The document provides an overview of Total Quality Management (TQM) principles and processes for continuous improvement. It discusses Deming's 14 points for TQM and 7 deadly diseases. Steps for implementing TQM include obtaining management commitment, educating staff, focusing on customers, establishing improvement teams, and using tools like control charts. Benefits include reduced costs from fewer defects as well as improved customer satisfaction and employee engagement.
Tqm Slides
The document discusses concepts related to Total Quality Management (TQM) including its philosophy, focus elements, history, and key principles. It describes TQM as a continuous improvement philosophy that aims to satisfy customers and mobilize the entire organization. The document outlines criteria for evaluating organizations, including leadership, strategic planning, customer focus, information analysis, human resource development, process management, and business results. It provides examples of how TQM principles can be applied to areas like strategic planning, customer satisfaction, process management, and human resource development.
TQM ppt
Total Quality Management (TQM) is a methodology derived from Japanese industry that focuses on continuous improvement and customer satisfaction. It involves organizing the entire organization around quality principles from top management down. Some key aspects of TQM include participative management, following Deming's 14 principles, using tools like PDCA cycles, and implementing aspects like training, teamwork, and leadership. Companies like Apple, Xerox, and Ford have benefited from implementing TQM through improved quality, productivity, and profitability.
Total Quality Management Project Charter for HP India
TQM is an integrated organizational approach in delighting customers (both external and internal) by meeting their expectations on a continuous basis through everyone involved with the organizational working on continuous improvement in all products/processes along with proper problem solving methodology.
TOTAL QUALITY MANAGEMENT (TQM)
Total Quality Management (TQM) is defined as an organization's culture that is focused on constantly attaining customer satisfaction through an integrated system. This involves continuous improvement of processes to produce high quality products and services. The key elements of TQM include leadership, employee involvement, process excellence, customer focus, continuous improvement, and conformance to design specifications. TQM aims to transform an organization's culture from one focused internally to one focused externally on customers.
QWL ppt
The document discusses quality of work life (QWL) and a quality management system initiative at Eurocamp Travel. It first provides background on Eurocamp's growth and need to reinforce quality. A top-down quality improvement program failed to achieve sustainable results due to lack of involvement from staff. Eurocamp then launched a quality management system where each department formed a quality committee of managers, facilitators, and volunteers to identify internal process improvements and better satisfy customers. This participative approach proved successful and generated enthusiasm.
Strategic HR Driven Organziation Growth
This document discusses strategic HR practices that drive organization growth. It begins with an overview of the contents which include background, processes and tools, and critical success factors. It then discusses a sustainable growth model involving business profit, strategy, leadership development, productivity, execution, innovation, and people development. Key HR processes and tools are then outlined, including talent development, organization development, strategy management, corporate culture, effective organization structure, and more. Critical factors for strategy, execution, culture, structure, talent, leadership, innovation, and mergers and acquisitions are also summarized. The document concludes with developmental phases for implementing these practices over a 24 month period.
Be in Driver Seat HR Driven Business Sustainability and Growth Model
This case study describes how an HR department partnered with a business to improve productivity through lean manufacturing techniques while also developing leadership talent. Consultants conducted a diagnosis of the organization, implemented projects to eliminate waste with employees, and provided training. This combined business process improvement with leadership development. Key activities included a 30% productivity gain, lean culture promotion through councils and rewards, and talent management through selection, reviews, and training.
OPI Presentation
Jane Mwende - jmwende@kim.ac.ke
Cell phone: 0722 206622
Website: www.kim.ac.ke
Thank you!
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Corporate Profile
This document provides an overview of CMCS, a company that aims to help organizations eliminate failed projects through professional project management practices. It discusses CMCS's vision, values, approach, industries and regions served, partners, and offices. CMCS's approach involves assessing clients' current project management capabilities, developing improvements like training and tools, establishing a PMO, and providing support. The document outlines CMCS's work with over 1500 clients across industries and 14 countries.
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TQM in Abu Dhabi Media Company
- 1. Quality Analysis Done By Mohamed Abdulla Ali Al Shamsi Majid Nasser Mubarak Al Mansoori
- 2. Table of Content Introduction About ADM Company History Vision Mission, Value Analyses Quality Planning Performance Process People Implementation TQM Framework Recommendation Conclusion
- 3. Introduction About ADM Company History Multi-platform media and entertainment organizations in the Middle East Manages 18 market-leading brands News Paper TV Radio Magazines Subsidiaries
- 4. VISION, Mission and Value VISION To be the media and entertainment group of choice in the Arab-speaking world for our consumers, customers and partners. Mission To lead the development of the media industry in the region by cultivating local talent and managing market-leading brands that inform, educate and entertain across all platforms. Value We are innovative, open to new thinking, and passionate about what we do.
- 5. CSF Critical Success Factors Active We are innovative, open to new thinking, and passionate about what we do. Agile We embrace change, and are quick to adopt new ideas and seize opportunities. Commercial We are diligent with our time and resources and operate according to best-in-class management processes. Collaborative We work seamlessly as one organization and in close partnership with world-class companies, to bring new products to our customers.
- 7. Quality Planning Technology Partners with Etisalat, Entertainment Universal Music's Group and Imagination Film Company, Security Abu Dhabi Systems & Information Centre (ADSIC) Publication and media Partnership with The National Geographic Society, Parkes/MacDonald
- 8. Performance Implementing Technology so it Can Increase the performance of Digital Media AD-point Data analysis Internal and External audit for its performance every year Access Reviews JIT ( Tawzeea)
- 9. Process Management Board Members and Executive Management Skilled Managers Company uses a decentralized form of management Middle management staff can also make a decision Continuous Improvement Organization Chart
- 10. People Human Resource Management Different talents and knowledge Trainings to workers Quality Management System is responsible for making sure goals and objectives are achieved at high level of integrity and with great quality Motivation, Inspiration
- 11. People Culture Culture Is changing Base on the change of the society Customers Come First. Both local and international languages in broadcasting.
- 12. People Change Management the management and subordinate employees agree with the change Manager should start by convincing the executives in the business An innovation team obtain important information to improve systems of the organisation.
- 13. Implementation quality management system is implemented by communicating with staff before any change is done The organisation engages both the senior and the junior staff all of the employees feel that they are part of the decision management gives room for amendments so as to incorporate new recommendations in the strategy
- 14. TQM Framework
- 15. Recommendation Increase of EFQM Self Assessment Customer involvement Increase Innovation
- 16. Conclusion Quality management system is an important aspect in any organisation. It institutes a vision that guides employees’ performance. It also sets standards for workers that can be used to evaluate their performance. Quality management system motivates workers within the organisation. ADM quality management system ensures that quality services are achieved through tight control of operations and setting the required standards. The organisation employs highly skilled and qualified professionals to ensure that high quality is maintained in personnel manage.
- 17. Questions