Jane Mwende - jmwende@kim.ac.ke Cell phone: 0722 206622 Website: www.kim.ac.ke Thank you!

3. OUR CORE VALUES
 Excellence: To champion, promote and advocate for individual and
institutional excellence in Kenya, Africa and beyond, in everything that
we think, say or do.
 Integrity: To be a pillar and beacon of good governance; to maintain
the highest ethical and professional standards, honesty, truthfulness
and decorum in all our dealings with our staff, customers and the
community. To champion a free, just and fair community.
 Innovativeness: To encourage and promote an environment that
nurtures individual and institutional innovativeness and creativity,
freshness of thought and the spirit of exploration and discovery.
 Entrepreneurship: To champion and support creation of new wealth
and employment, through the spirit of entrepreneurship.
 Collaboration: To seek and reach out to likeminded individuals and
institutions for collaborative and synergistic initiatives for the universal
good of humankind.

4. OUR OFFER
 Organizational Performance Index (OPI)
 Professional Certification/Diploma
 Lean Six Sigma
 Membership Services
 SME Solutions
 Executive Training Services
 Human Capital Advisory Services
 Management Magazine

6. OUR STRENGTH IN
CAPACITY BUILDING
 A wealth of experience and knowledge in
management, leadership and governance
training and consultancy
 Strong relationship with industry, collaborations
and partnerships
 Highly experienced core staff and team of over
200 faculty and associate consultants
 Strong branch network (21) in Kenya and a
subsidiary office in Rwanda

8. ORGANISATIONAL
PERFORMANCE INDEX (OPI)
BUSINESS EXCELLENCE FRAMEWORK
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9. WHAT IS OPI?
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• Business Excellence Framework that drives
performance and competitiveness in
organizations following a thorough & exciting
assessment of business processes and results
based on global benchmarks

10. The Global Excellence Models
.
OPI

12. EIR
Fundamental Approach of OPI
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Existence
•Establishes the existence of approaches for each process/determinant and
ascertains the extent of deployment
•EXISTENCE-Policies-Plans-Frameworks-Guidelines-Structure-Resource
Implementation
•The level to which the existing processes are implemented
•Measures level of integration and evidence of continuous improvement of
processes - learning culture
•IMPLEMENTATION-Records-Meetings-Minutes-Reports-Reviews-On going -Activities
Results
•Effectiveness & efficiency of existing processes
•Measures Trends, Current performance and performance within industry
• RESULTS-Impact-Benefits-Changes-Trends-Growth-Sustained ‘Culture’

13. ORGANISATIONAL
PERFORMANCE INDEX
7 DETERMINANTS
THAT DRIVE PERFORMANCE
EXCELLENCE
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14. Leadership & Management
Leadership and
Management
• Examines top leadership’s ability to create and sustain
clear and visible organizational Vision, Mission and Core
Values to guide all the activities of the organization
towards sustainable business performance excellence.
• Explores relationships between the organization’s
management and its stakeholders as well as the
practices of risk management in the whole spectrum of
the organization’s operations.
Factors
• Brand Promise (VMCVs)
• Innovation and new idea generation
• Governance policies
• Strategic focus
• Risk Management

15. Human Resource Focus
Human Resource
Focus
• Considers how an organization manages, develops
and utilizes the full potential of employees in
alignment with its overall mission, processes, strategies,
action plans and prevailing legal & statutory
obligations.
Factors
• Talent & Performance Management/Contracting
• Work Environment : Employee Satisfaction,
Motivation & Retention
• Employee Welfare & Safety
• Value Proposition

16. Customer Orientation & Marketing
Customer
Orientation &
Marketing
•Examines how an organization uses customer and
market information as a means of understanding
their current and future needs.
•It also examines how the organization builds
relationships with customers and determines the key
factors that lead to customer acquisition, satisfaction,
loyalty and to business sustainability/expansion
Factors
• Customer Knowledge & Focus
• Customer Satisfaction & Loyalty
• Competition Management
• Marketing Communication
• Product / Service Quality

17. Financial Management
Financial
Management
• Reviews an organization’s financial management
and performance by examining the financial
planning process, financial ratio analysis and
trends over a three year period
Factors
• Financial Planning & Control Systems
• Statutory & Regulatory Compliance
• Revenue Growth, Profit Growth, General Financial
Health

18. Innovation, ICT &
Knowledge Management
Innovation, IT
& Knowledge
Management
• Focuses on how an organization invests in
research & development activities that
bring added value to the business through
innovation
Factors
• Research & Development
• Innovation and adoption
• Information Management & Technology
• Knowledge Management

19. Corporate Citizenship &
Environmental Focus
CCE
• Examines how an organization is involved in Corporate
Citizenship activities that relate with society and how it
contributes to, and improves the quality of life in the
society.
• Evaluates organization’s sense of responsibility,
sensitivity and responsiveness towards the community
and environment (ecological, economic and social), in
which it operates, draws resources from and that
provides for its sustenance
Factors
• Corporate Citizenship
• Environmental Focus

20. Productivity & Quality
Productivity
&
Quality
• Examines measures undertaken by an
organisation to improve productivity and
quality, and the mechanism followed by
an organisation to enhance the
productivity and quality of processes.
Factors
• Strategy for productivity & Quality
Improvement
• Productivity in Internal Processes
• Financial Impact of Productivity

21. OPI deliverables
OPI is a powerful excellence model for your organisation
that will :
• Identify successes and opportunities for improvement
• Jump-start a change initiative or energize current initiatives
• Energize the workforce and focus the organization on common goals
• Empower you to develop world class processes and innovation capability
to sharpen your competitive edge at global level
• Enable you to benchmark your performance with industry peers and
against international standards
• Provide a forum for participants to share proven best practices
• Equip organisations with the tools and insight to influence the
development of sectors
• Deliver world-class results
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22. OPI TESTIMONIALS
“ We have seen great change
in our strategy and now
reaping results. Our bottom
line has grown by 20%
because of OPI. Each
employee now knows what to
do. I can guarantee you of
results - whether you win
COYA or not”
Rakesh Rao
Group CEO- Crown Paints
Kenya Ltd

23. OPI TESTIMONIALS
“As Optiven, we were impressed by the COYA
awards in Safari Park. Everything was planned
very well. The awarding was transparent and very
authentic; You get an Award after one year
rigorous checks on key organization performance
Indicators based on 7 determinants Such as
Leadership, HR Focus, Financial Management,
Innovation and ICT, Customer Orientation and
Marketing, production and output and Corporate
citizenship. The team leaders are also trained on
how to take the participating companies through
the process and before you get an award, the
learning is more than what you get in an MBA. The
logistics was just amazing and the event was
excellent. I urge many other such organizations to
learn from KIM. As Optiven, We shall keep
partnering with KIM and we urge all SMES we
mentor to join the nomination in 2016 COYA
awards”
Mr. George Wachiuri – Founder/ CEO Optiven
2015 COM Winner and Top 100 2014 Winner

24. OPI TESTIMONIALS
“OPI provided us a
roadmap for growth in our
business. By implementing
their recommendations, we
have aligned our business
to our vision. So if you want
to create a remarkable
business you can be proud
of, sign up for OPI”
Justus Kirigua
MD- Pewin Cabs

25. OPI TESTIMONIALS
“OPI has helped us in our
journey of good to great. We
have improved systems and
processes thus projecting
positively in our operations.
OPI is also a great marketing
tool since it encompasses great
organizations that are keen to
invest in their employees,
enhancing growth”
Dinesh Tembhekar
Founder & MD-
Lean Energy Solutions Ltd
(2015 SMOYA LM WINNER & 2013 TOP 100
WINNER)

26. OPI TESTIMONIALS
“Excellence has been defined
in a whole new way for our
company. The OPI process,
from Training to Self-
Assessment has motivated
staff to pursue and achieve
high standards of
performance in all sectors of
our business. The 2014 overall
SMOYA award attests to this”
Sam Kihara
MD- Cube Movers
(2013 SMOYA WINNER)

27. OPI and other Business
Tools/Techniques
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28. ISO 9001:2008
 Emphasizes on the need to document policies and procedures for
meeting global quality standards of products/services.
 Prescriptive framework
 Emphasis on process, customer and measurement, and provides a sound
framework for process management
 Relevant for Process control.
Lean Six Sigma  Concentrates on measuring product quality and improving process
engineering. Drives process improvement and cost savings.
 Integrates 4 elements; Customer, Process, Manpower and Strategy to
provide Management Innovation.
 Relevant for Process improvement.
 Other examples include BPR, TQM
 Needed if there are large gaps in process performance
Balance Score
Card
 Expresses an organisation’s strategy as a set of measurable goals from the
perspectives of owners/ investors, other external stakeholders, and the
organisation itself.
 Focuses on strategy execution to achieve the desired results and
realization of the organisations’ strategic vision.
 The Balanced Scorecard is a prescriptive framework.
 It is a process that a company uses to foster consensus, alignment and
commitment to the strategy by the management team and the people
within the organisation at large.
 Relevant for Strategy and business planning

29. The OPI Journey
Steps to joining the OPI Process:
1. OPI Presentation to Senior Management Team by KIM - free
2. The organisation registers and create a team of “OPI Champions”
3. The OPI Champions complete a comprehensive training program on OPI
implementation “The Business Excellence Program”
4. Organization conducts self-assessment backed up by comprehensive.
documentary evidence
5. Desk analysis by certified OPI assessors
6. Site visit to the organisation by OPI assessors
7. Consolidation of analysis into an advisory report, submitted to OPI
Technical Committee (OTC) for validation.
8. OTC issue the validated advisory report to the participating organisation,
which includes the OPI rating score
9. Presentation of Feedback Report
10. Company of the Year Award (COYA)….4th November 2016.
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30. Our Partners/Sponsors
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31. PROFESSIONAL FEE (COYA)
(Annual Turnover: Ksh. 400mn +)
• Kshs. 713,500 + VAT
INVESTMENT
• OPI Registration
• 3 Days Business Excellence Training 7 OPI champions
max.. Extra pax @ 50,000 plus VAT per person
• OPI Self Assessment tool
• External Assessment (1 day site visit)
• Feedback Report and Presentation
• CEO of the year award participation – for COYA finalists
• Manager of the Year Award (MOYA)
FOR
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32. Contact:
Tom Onguru – Head of OPI
Email: tonguru@kim.ac.ke
Cell phone: 0700 116599