There are several obstacles to implementing total quality management (TQM) in the banking, healthcare, and education sectors. Some of the key obstacles include lack of management commitment, lack of proper training and education for employees, incompatible organizational structures, lack of employee involvement, lack of access to necessary data, and inadequate attention to internal customers. Overcoming these obstacles requires strong leadership from management and organizational changes to empower employees and improve communication and processes.
Lack of management commitment, Inability to change organizational culture, Improper planning, Lack of continuous training and education, Incompatible organizational structure and isolated individuals and departments, Ineffective measurement techniques and lack of access to data and results,Paying inadequate attention to internal and external customers, Inadequate use of empowerment and team work,
Failure to continuously improve
Basic concepts of Total Quality Management Dr.Raja R
ย
Primary Elements of TQM, Customer-focused, Total employee involvement, Process-centered, Integrated system, Strategic and systematic approach, Continual improvement.
Lack of management commitment, Inability to change organizational culture, Improper planning, Lack of continuous training and education, Incompatible organizational structure and isolated individuals and departments, Ineffective measurement techniques and lack of access to data and results,Paying inadequate attention to internal and external customers, Inadequate use of empowerment and team work,
Failure to continuously improve
Basic concepts of Total Quality Management Dr.Raja R
ย
Primary Elements of TQM, Customer-focused, Total employee involvement, Process-centered, Integrated system, Strategic and systematic approach, Continual improvement.
-INTRODUCTION
-MEANING AND DEFINITION
-NATURE OF DISCIPLINE
-OBJECTIVES
-COMPONENTS OF DISCIPLINE
-DISCIPLINARY ASPECTS
-ORGANISATIONAL DISCIPLINARY LINE
-EMPLOYEE PROBLEM
-IMPORTANCE OF DISCIPLINE
-POSITIVE EMPLOYEE DISCIPLINE
-INDISCIPLINE
-APPROACHES
-HOT STOVE RULE
HOW TO DEAL WITH DISCIPLINARY?
-CONCLUSION
Project Report
On
PRODUCTIVITY IMPROVEMENT THROUGH TOTAL QUALITY MANAGEMENT
Submitted in partial fulfilment of requirements
For the award of the Degree of
BACHELOR OF ENGINEERING
IN
PRODUCTION ENGINEERING
By
ABHINANDAN KUMAR
Under the guidance of
Prof. KAPIL DEV PRASAD
Department of Production Engineering
DEPARTMENT OF PRODUCTION ENGINEERING
BIRLA INSTITUTE OF TECHNOLOGY, MESRA, RACHI
2014
This slideshow is about the historical evolution of Operations Management. It is not an individual work of mine. This is a co-work of myself & Sandun Ulpathakumburu, who is a colleague of mine.
In this presentation, we will discuss the concept and interrelation between product and process design and product life cycle. We will also talk about key decisions required in process design and evaluation of process design.
To know more about Welingkar Schoolโs Distance Learning Program and courses offered, visit: http://www.welingkaronline.org/distance-learning/online-mba.html
This topic is about the management of human resource in a efficient way for the betterment of an organization and how it can be used to stabilize and economically power the employee as well as the organization.
-INTRODUCTION
-MEANING AND DEFINITION
-NATURE OF DISCIPLINE
-OBJECTIVES
-COMPONENTS OF DISCIPLINE
-DISCIPLINARY ASPECTS
-ORGANISATIONAL DISCIPLINARY LINE
-EMPLOYEE PROBLEM
-IMPORTANCE OF DISCIPLINE
-POSITIVE EMPLOYEE DISCIPLINE
-INDISCIPLINE
-APPROACHES
-HOT STOVE RULE
HOW TO DEAL WITH DISCIPLINARY?
-CONCLUSION
Project Report
On
PRODUCTIVITY IMPROVEMENT THROUGH TOTAL QUALITY MANAGEMENT
Submitted in partial fulfilment of requirements
For the award of the Degree of
BACHELOR OF ENGINEERING
IN
PRODUCTION ENGINEERING
By
ABHINANDAN KUMAR
Under the guidance of
Prof. KAPIL DEV PRASAD
Department of Production Engineering
DEPARTMENT OF PRODUCTION ENGINEERING
BIRLA INSTITUTE OF TECHNOLOGY, MESRA, RACHI
2014
This slideshow is about the historical evolution of Operations Management. It is not an individual work of mine. This is a co-work of myself & Sandun Ulpathakumburu, who is a colleague of mine.
In this presentation, we will discuss the concept and interrelation between product and process design and product life cycle. We will also talk about key decisions required in process design and evaluation of process design.
To know more about Welingkar Schoolโs Distance Learning Program and courses offered, visit: http://www.welingkaronline.org/distance-learning/online-mba.html
This topic is about the management of human resource in a efficient way for the betterment of an organization and how it can be used to stabilize and economically power the employee as well as the organization.
Proposal for Development of a ProgramWrite a 1-paragraph summary.docxbriancrawford30935
ย
Proposal for Development of a Program
Write a 1-paragraph summary of your proposal for the development of a program for your Leadership Development Proposal assignment due in Week Six. If a program is already in place, describe the evaluation of the program.
Instruction:
As a future health care leader, you may see leaders transition through many positions in an organization. In health care, it is important to have leaders who understand the leadership process and follow strategies for becoming effective coaches and mentors. However, many organizations do not offer leadership programs to help develop strong leaders for their organization or for the next generation.
Create a Leadership Development Proposal that might be presented to your organization's board of directors to request funding for the creation of a leadership program.
If your organization already has a program in place, you must then evaluate the program for its use and effectiveness. Describe the advantages and disadvantages of the program, if it is used, and explain how the program might be improved. Also, address how you might involve more people and enroll them in the program.
Interview effective leaders that you know to gain insight into becoming an effective leader and mentor. You may also interview ineffective leaders and mentors to understand how to avoid those issues with your program.
Create a 12- to 15-slide Microsoftยฎ PowerPointยฎ presentation with detailed speaker notes that might be presented to your organization's board of directors to receive funding for the program.
Address the following questions in your plan or evaluation:
ยท How are participants selected for the program and monitored for their progress?
ยท What incentives exist for participating in the program?
ยท What are the differences among leadership theories and how might these theories be applied to developing leaders within your leadership program for the health care industry?
ยท Which competencies are important for leaders in the health care industry and why?
ยท How are these leadership competencies acquired during the program?
ยท How might these leadership competencies be applied in the health care workplace as a reflection of current and future workplace needs?
ยท What is the role of a leader in planning and preparing for the future of the health care industry?
ยท How do management and leadership theories and styles differ, including how the leadership model may be applied to management theories at different levels within the organization, from entry to advanced?
ยท Which characteristics of professionalism--such as ethics, networking, professional growth, and community involvement--are essential for leaders within the health care industry and why are they important?
ยท What are some challenges and issues that affect leadership in the health care industry?
ยท How might these challenges and issues that affect leadership in the health care industry be overcome?
ยท What follow-up strategies are available to ensure the.
STEPS TO IMPLEMENT TQM IN AN ORGANIZATION โ A CASE STUDYRajasekhara Muddana
ย
Competition is getting harder and becoming global. Companies now have to be more responsive, offer a better product and keep improving. Total quality management (TQM) increases customer satisfaction by boosting quality.
It does this by motivating the workforce and improving the way the company operates. In an increasingly competitive market, firms with a continuous improvement culture and external focus are more likely to survive and prosper. TQM is considered an important catalyst in this context.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
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Attending a job Interview for B1 and B2 Englsih learnersErika906060
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It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Improving profitability for small businessBen Wann
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In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
[Note: This is a partial preview. To download this presentation, visit:
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Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
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Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
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This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
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A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
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Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.๐คฏ
We will dig deeper into:
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3. How you can capture more CRM data to understand your audience better through video testimonials. ๐
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
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Discover the innovative and creative projects that highlight my journey throughย Full Sail University. Below, youโll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
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๐๐ ๐๐จ๐ฆ๐ฌ (๐๐ ๐๐จ๐ฆ๐ฆ๐ฎ๐ง๐ข๐๐๐ญ๐ข๐จ๐ง๐ฌ) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
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1. Assignment on:
Obstacles to implement TQM
Submitted to:
Mam Saba Sattar
Submitted by:
Fahad Sattar
Roll No:
06
Class:
BBA(HONS) 7th
R1
Date:
14-04-2014
2. Obstacles to implement TQM
Banking:
There are many obstacles to implement TQM in banking sector. The main
factors that effect as obstacle to implement TQM are given below.
๏ Lack Of Management Commitment:
Mostly in this sector management is not too much committed to
implement TQM. Because this is a time consuming work and requires more
time to implement it and also to monitor it. Management has many other
tasks to perform and the goals to achieve thatโs why they cannot pay too
much intention on it. A primary reason for TQM failure in organization is
due to half-heartedly implemented TQM. Other often-cited problems include
getting everyone in the organization to move in the same direction, the lack
Of goals, insufficient knowledge, poor planning, lack of management
commitment. Many companies have failed at TQM initiatives because CEOs
do not know which quality strategy is best for their company and their
choices have been a gamble and there was a laissez-fair attitude, that is,
managers were not trained in the process of managing for quality. Critics of
TQM have suggested that TQM entails excessive retraining costs, consumes
huge amounts of management time, increases paperwork and
documentation, demands unrealistic employee commitments levels,
emphasizes process over results, and fails to address the needs of small firms
or service firms.
๏ Lack Of Proper Training and Education:
As Mary Walton observes in The Deming Management Method: It
is not enough to have good people in your organization. They must be
continually acquiring the new knowledge and the new skills that are required
to deal with new materials and new methods of production. Education and
retraining are an investment in people that is required for long term
3. Planning. Training employees is an expensive work and is also time
consuming. Mostly the employees working in the banking sector are aged
and also donโt have the proper education related to this field. That why there
is need to give them proper training and to encourage them to gain the key
skills that are required to perform the tasks that are related to their job.
Mostly these employees are reluctant to the new things and cannot satisfy
the customers in a good way.
๏ IncompatibleOrganization Structure:
The different branches of banks are located in different cities of
the country and are far apart from each other. Therefore it is difficult to
manage all the branches in the same way and to implement this program.
The specialists of this program are not available in each branch. Thatโs why
it is not necessary that each employee is satisfying the customer.
๏ Lack Of Employee Involvement:
In banking sector the management has to take the key important
key decision thatโs why it is not possible to involve each employee in
process improvement. Mostly it is not possible to take the opinion of each
employee and also these employees donโt have to proper information so that
they cannot take part in the important decisions that are required for the
process improvement.
๏ Lack Of Access To Data and Results:
The main problem is that the proper data that is required for
decision making is not available in time to take the proper decision. The
information that is required is not available in time and is the most difficult
to gather to take decision immediately. A proper system to collect the
information should be available to measure the key characteristics so that
they would be in access when they are required.
4. ๏ Inadequateattentionto internal Customers:
Mostly banks pay more intention to their external customers and
donโt care much about their internal customers. This is the main reason to
implement the TQM program in the banks. Mostly the banks donโt insist on
continuously measurement of consumer satisfaction. Ineffective internal
Communication between management and employees, and low engagement
of other levels of management within the organizations also are the great
hurdles to implement the TQM program.
Health Care System:
Numerous barriers to successful implementation of TQM in the health care
services organizations have been identified. According to the survey of health care
organizations, a substantial number of barriers were identified.
๏ Lack of senior management commitment:
TQM has to be introduced and led by the top management. A strong
management support and commitment should be shown through various
activities such as creating and setting clear quality vision and values that are
aligned to the organization mission and vision. It is important that top
leaders communicate with their employees and explain the reasons and the
value of adopting and integrating TQM to the mission and the vision of the
organization. In most cases where TQM initiatives have failed it has been
due to the lack of management involvement or top management doesnโt lead
or get committed, and in these cases management only pays a lip service and
Not act on the initiative. Therefore lack of management commitment is seen
as the most and the biggest barrier in implementing TQM.
5. ๏ Organizational structureand culture:
Many hospitals are structured in elements of the functional-
hierarchical fashion. Successful TQM program fits perfectly in an
Organization that exhibits a structure that is more flat and with minimum
layers of management. When organizations are structured along strict
departmental lines problem identification and solutions are
departmentalized. This leads to poor communication rivalry among
functional and professional groups, and partial problem identification and
solution. If the hospital culture is refusing to embrace the change needed for
TQM implementation, these initiatives will not succeed regardless of the
desire and effort of the people involved. The change in the structure is
required to improve quality of health care services.
๏ Lack of educationand training of employees about
TQM:
Education and training are fundamental for the successful
implementation of TQM. TQM requires employeeโs participation, each
employee needs to learn and understand the underlying principles of TQM.
Employees in a medical care environment must receive education
and training in error prevention techniques as part of TQM implementation
to carry out new approaches to patient safety effectively. Extensive training
in using computerized medication order-entry systems has resulted in a
reduction in medication errors. Education has been used extensively in
aviation to enhance safety and security it could also be used in TQM
hospitals to enhance patient safety. It is illustrated that health-care workers
in many instances are speaking about TQM without knowing it. This is
highly indicative of the need for continuing medical education and training
programs that will be part of the overall quality strategy and aiming at
improving the necessary skills for continuous quality improvement.
6. ๏ Lack of employee empowerment:
Employee empowerment is defined as the voluntary transfer of
ownership of a task or situation to an individual or a group. The empowered
individual or the groups need to have the will and the ability to act in an
appropriate manner in that situation. Another empirical part of
empowerment is an enabling environment that allows people to be able to
take ownership of the process and commit to its continuous development.
In health care mostly the employees are not too much powerful.
Mostly the higher management is reluctant to shift the power to the lower
level because that they donโt want to take any type of risk. They donโt
involve the lower employees in the decision making this in total reduces the
efficiency of the whole organization.
๏Reward and recognition:
For organizations to implement a successful TQM initiative, they
need to develop a formal reward and recognition system that encourages
employee involvement, and supports teamwork. In most cases, leaders have
the tendency to forget to motivate their staff. Recognition of employeeโs
achievements is one of the most important factors to motivate
Employees. In cases where employees exhibit outstanding perforce, they
expect that their contributions will be recognized or the top management will
appreciate them. When they are recognized for the effort that they have put
in TQM initiative, they become more involved and take ownership of the
quality improvement initiative.
As a result, they become motivated to work at and further improve
the quality of the service they provide to patients. Hence, increased patient
satisfaction ought to be the barometer for the reward and recognition of the
employeeโs performance. Failure to recognize employees and their efforts
can be a barrier in successful implementation of TQM. It is evident that
barriers to implementing successful TQM exist in hospitals and they are a
cause for concern.
7. ๏Individual vs. collective responsibility:
The professional model places the responsibility for performance
squarely on the individual professional. [I' the professional makes a mistake.
then that professional is primarily liable for damages. The TQM model
focuses on the system. If errors or problems occur, TQM model focuses on
the process, not the individual provider. To correct problems and errors, a
group of individuals in the organization is asked to assume ownership of
each process and joint responsibility for its improvement.
Education sector:
Education sector is a major sector which requires improvements to remove
the flaws and to increase the quality of the services provided. This can only be
done by implementing the TQM program in this sector. But there are some
obstacles to implement this program in this sector which are discussed in the
paragraphs given below.
๏ Lack Of Management Commitment:
The main issue faced by any organization in implementing the TQM
program is the lack of the management commitment. Mostly the higher
management is not too much committed to the thing that they say. There are
gaps between what they say and what they do in actually. Management may
not be sincere to implement this program because by doing so they have to
involve the lower management in the decision making process, which they
donโt think good for themselves. And mostly the manager just thinks about
their own performance not the performance of whole organization.
Management leadership is an important factor in TQM
implementation because it improves performance through influencing other
TQM practices. The lack of commitment in the top management levels may
lead to some problems in the process of implementing TQM. Top
management is completely involved in implementing and stimulating the
TQM approach.
8. ๏ Inability To Change Culture:
The culture of the education sector is very much strong. Every
person in this sector is doing the things in the common popular way and is
stuck with it. There are numerous research papers where organizational
culture is seen to be one of the major causes of failure in a TQM program.
Workers may not resist change: they may resist the specific type of change
that seems to bring in the wrong type of underlying cultural values and
assumptions. Culture is the most difficult organizational attribute to change,
outlasting organizational products, services, founders and leadership and all
other physical attributes of the organization. Administrators wishing to
introduce TQM will have to find ways of ensuring that a positive culture
exists. Cultural change is the most effective way to manage TQM within an
organization. Organizations have individual and unique dominant cultures
that are fundamental to all actions, operations and relationships in the
organization.
๏ Improper Planning:
Proper planning is needed everywhere to bring any type of change.
If any project is started without any proper planning than it is sure that you
are going to fully waste it because you donโt have any line of direction that
in which direction you are going and what do you want to do. The main
dilemma in education sector to implement TQM program is improper
planning. Mostly the management doesnโt have any specific plans that what
they want to do and what are their goals. They just make the short term plans
that just meet their short term goals not the long term.
๏Lack Of continuesTraining and Education:
The education sector is basically divided into two main sub
categories which are government sector and private sector. Both of these
sectors face some problems and obstacles to implement the TQM program.
E.g there is no proper arrangement for the training of the employees
according to the changing needs of the hour and mostly the highly qualified
staff is also not available in this sector. Employees need to have the right
9. skills and they should be granted a platform that enables them to implement
the principles of TQM. They need to have the right attitude for participating
in TQM and they also need to be able to apply this understanding and
attitude in their area of work so that the process of continuous improvement
can be achieved. All employees must be trained in quality improvement
techniques. Training is vital to the internal diffusion of quality ideas and
practices, as without it there is no solid foundation for a formal quality
program. TQM training is not a single effort, but should be conducted on a
continuous basis. Effective training pursuits must be planned systematically
and objectively.
๏Availability Of Resources:
The debate about the effectiveness of TQM in education has
largely revolved around issues of leadership, institutional mission,
teamwork, student satisfaction and empowerment. While these are clearly
key issues, without linking them to appropriate budgetary strategies they
leave out a vital element in total quality. Without an appropriate and
empowering budgetary process many of the TQM objectives are difficult to
realize as they lack a relevant driving mechanism. In particular, the success
of teamwork and empowerment so central to TQM is inextricably linked to
the budgetary process. If we are about liberating staff in our institutions and
providing them with professional responsibility, then we have to
decentralize budgets and the control over them. As a result, the internal
financial management of our institutions becomes a key element in any
TQM Program and an important adjunct to any work carried out on building
self-motivated teams.
๏ Employee empowerment:
When employees are empowered, they acquire skills, experience,
and understanding of the task requirements. This leads to increased
motivation and confidence. In addition, the commitment and a willing
attitude increase. This can only take place in an environment that does not
hinder the transfer of ownership.
10. ๏Failure To Continuallyimprove:
If once the TQM program is implemented than it is necessary that
the steps should be taken to continually improve the work procedure and the
system. If the management fails to continually improve than it can be
disastrous for the whole organization. Changes are necessary to made
according to the changing priorities of the system. In education sector
mostly the employees are reluctant to the change and are stuck with the old
procedure thatโs why it is necessary that they should change with the
passage of the time and they also should enhance their skills.
๏Resistance of Work Force:
In education sector most of the employees are aged and used to of
doing the working in the old fashion and they feel comfortable with this
procedure. So they resist if any change in made in the procedure. This
resistance is the main hurdle to implement the TQM program in the
education sector. To remove the resistance form the workforce against the
new procedure training should be provided to the employees. And
employees should learn the new skills that are needed to perform the job in
the better way.
Departmental Stores:
Departmental stores face many problems while implementing TQM program.
Some of them are given below in detail.
๏Low Specialization:
The manager who has to implement the TQM program requires
special specialties and skill to implement it. But in departmental stores most
of the managers do not have such specialties to implement this program.
They lack the skills which are required for its implementation and to also
require for continues improvement. They also donโt have the typical
11. expertise which provides the guarantee of its successful implication.
Managers of such stores also have little exposer about this program thatโs
why they cannot implement it successfully.
๏Lack of Training:
Employees of departmental stores donโt have too much skill to
solve the problems that are associated to this program. Training is required
to make those managers experts to solve such kind of issues. But in
departmental store there is no proper arrangement for such kind of the
training and development. There should be arrangement of training for the
employees on continual basis to produce the right skill in them according to
the needs of the market. And the main issue faced by the organizations is
lack of funds that are required for the training.
๏Resistance To Change:
Mostly the employees in the departmental stores are reluctant to
change and are satisfied with the old methods of doing the work. So they
donโt adopt the changes too quickly. To finish the resistance from the
employees we have to create trust instead of fear among the employees. We
should make them understand that the new system is for their easiness and it
will assist them in their work and also will increase their performance during
the job.
๏Employee Empowerment:
Power of decision making should be shifted from the higher level to
the lower level to motivate the employees and it will also increase their
performance. But in the departmental stores case is different the managers of
higher level donโt shift the authority of decision making to the lower level.
The employees of the lower level understand the operations closely. They
can handle the problems effectively and can satisfy the customers in a good
way.