This document discusses Total Quality Management (TQM). It outlines the key objectives, principles, elements, tools, reasons for failure, advantages, and disadvantages of TQM. The objectives of TQM include providing high quality products to customers, continuous process improvement, and defect prevention. The principles involve management commitment, employee empowerment, and fact-based decision making. Some tools for achieving quality include risk management, complaint management processes, and data-driven decision making.

1. TOTAL QUALITY
MANAGEMENT
By: Kirankumar Solanki

2. CONTENTS
 Introduction
 Objectives
 Principles of TQM
 Significance of TQM
 Elements of TQM
 Tools of TQM
 Reasons for failure
 Advantages
 Disadvantages

3. INTRODUCTION
 Total quality management increases the
customer satisfaction by boosting the
quality.
 It does by motivating the work force and
improving the way the company operates.
 In an increasing competitive market firms
with a continuous improvement culture and
external focus are more likely to survive and
prosper.
 TQM is consider an important catalyst in this
context.

4. WHAT IS TQM?
 TQM is a management approach for long term
success through customer satisfaction.
 TQM is an approach to improving the
effectiveness and flexibilities of business as a
whole.
 It is essentially a way of organizing and
involving the whole organization every
department, every activity and every single
person at every level.
 TQM ensures that the management adopts a
strategic overview of the quality and focuses on
prevention rather than inspection.

5. OBJECTIVES OF TQM
 To provide high quality drug product to
patients.
 Process improvement.
 Defects prevention.
 Helping teams to make better decisions.
 Continuous improvement to process
systems, people suppliers, partners,
products and services.

6. PRINCIPLES OF TQM
Management commitment.
Employee empowerment.
Fact based decision making.
Continuous improvement.

7. SIGNIFICANCE OF TQM
 The importance of TQM lies in the fact that it
encourages innovation, make the
organization adaptable to change , motivate
people for better quality ,and integrates the
business arising out of the common purpose
and all those provide the organization with a
valuable and distinctive competitive edge.

8. ELEMENTS OF TQM
 Be customer focused.
 Do it right the first time.
 Constantly improve.
 Quality is an attitude.
 Telling staff what is going on.
 Educate and train people.
 Measure the work.
 Top management must be involved.
 Make it a good place to work.
 Introduce the team work.
 Organize by process , not by function.

9. TOOLS OF TQM
- HOW CAN WE ACHIEVE PRODUCT QUALITY?
 Implement complaint management processes.
 Risk management by using FMEA (Failure modes
and effect analysis) & other risk assessment tools.
 Compliance tracking by centralizing regulatory,
standard and customer requirement.
 Empower employees, engage them in the quality
process, make them take the ownership of quality.
 Integrated systems : Connect the different functions
& process areas in to integrated business system.
It includes the use of software like ERP(Enterprise
resources planning, SAP(systems applications &
products) & Pharmasuite.

10. TOOLS OF TQM
- HOW CAN WE ACHIEVE PRODUCT QUALITY?
 Process approach: To understand links between
process input and finished quality. It involves PLAN-DO-
CHECK-ACT cycle.
 Data driven decision making : Collect and analyze
data on an ongoing basis---analyze the trend---take
actions.
 Communication : Communicating the results helps to
motivate employees.

11. REASONS FOR TQM FAILURE.
 Top management sees no reasons for change.
 Top management is not concerned for its staff.
 Top management is not committed to the TQM
programmer.
 The company loses interest in the programmer after six
months.
 The work force and the management do not agree on
what needs to happen.
 Urgent problem intervene.
 TQM is imposed on the workforce ,which does not
accept it carefully.

12. ADVANTAGES OF TQM.
 Improvement of quality
 Employee participation
 Promotes Team work
 Working relationship
 Customer satisfaction
 Employee satisfaction
 Productivity
 Improves
Communication
 Profitability
 Lower cost
 Improves reputation- faults
and problems are spotted
and sorted quicker.
 Higher employee morale-
workers motivated by extra
responsibility ,team work and
involvement in decision of
total quality management.
 Decreases waste as fewer
defective products and no
need to separate.

13. DISADVANTAGES OF TQM
 Initial introduction cost.
 It takes several years for its beneficial effects to
be visible.
 Workers may be resistant to change.
 It require more management and staff.
 It is not a quick fix, TQM takes time to
implement .