Through recognition programs, performance reviews, information conversations, and story telling, you can achieve continuous improvement in your organization.
#TorontoHR - Continuous improvement through continuous feedback - Greg Pantel...TemboStatus
Continuous improvement requires continuous feedback from employees. How do you get continuous feedback? 1) leadership buy-in, 2) Get training/work with a coach, 3) Integrate into existing business processes. Learn more here!
What is a coach? What is development? Let’s explore what it looks like to be a Development Coach at whatever level of leadership you find yourself in. To be an excellent leader it requires being a coach. It requires being agile enough to adapt to individual people and situations. A great leader is curious and sets themselves up for success. That is what a Development Coach delivers.
We will look at four competencies. What skilled and unskilled looks like, as well as how overusing a skill can result in weakening the impact. We will look at how a coach leads their team. We will look at how leaders take responsibility and inspire their people.
MP4 version: https://youtu.be/xz4yT9Kc-iA
The Fundamentals of Customer Success Management
Top drivers:
• Ease of access to the service provider
• Resolution velocity and accuracy
• Listen and act on clients' feedback
• Sell and deliver value e.g. solution, affordability, and convenience
• Always aim for the life-long value of each client
Measures:
• Revenue per customer
• Repeat customers or renewal
• Customer referrals
• Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), Customer Effort Score (CSE)
Customer success journey:
• Interest
• Purchase
• Implementation
• Onboarding
• Expansion
• Rewenal
#TorontoHR - Continuous improvement through continuous feedback - Greg Pantel...TemboStatus
Continuous improvement requires continuous feedback from employees. How do you get continuous feedback? 1) leadership buy-in, 2) Get training/work with a coach, 3) Integrate into existing business processes. Learn more here!
What is a coach? What is development? Let’s explore what it looks like to be a Development Coach at whatever level of leadership you find yourself in. To be an excellent leader it requires being a coach. It requires being agile enough to adapt to individual people and situations. A great leader is curious and sets themselves up for success. That is what a Development Coach delivers.
We will look at four competencies. What skilled and unskilled looks like, as well as how overusing a skill can result in weakening the impact. We will look at how a coach leads their team. We will look at how leaders take responsibility and inspire their people.
MP4 version: https://youtu.be/xz4yT9Kc-iA
The Fundamentals of Customer Success Management
Top drivers:
• Ease of access to the service provider
• Resolution velocity and accuracy
• Listen and act on clients' feedback
• Sell and deliver value e.g. solution, affordability, and convenience
• Always aim for the life-long value of each client
Measures:
• Revenue per customer
• Repeat customers or renewal
• Customer referrals
• Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), Customer Effort Score (CSE)
Customer success journey:
• Interest
• Purchase
• Implementation
• Onboarding
• Expansion
• Rewenal
Putting Our Customers First presented by Unbounce at Totango TourTotango
"Putting Our Customers First" presented by Ryan Engley, Director of Customer Success at Unbounce as part of Totango Tour Vancouver on November 5, 2014.
The Customer Success Playbooks You Need to Drive AdoptionAmity
Driving adoption is critical for ensuring that customers get maximum value out of their technology investment. It is also increasingly important for technology providers as they continue to embrace recurring revenue business models.
Customer Success teams equipped with well-defined playbooks are uniquely positioned to deliver on this charter. In this webinar, Neil Jain and Aman Singh of Waterstone Management Group will share key insights and best practices around how to successfully drive adoption through Customer Success playbooks.
Results from ITSM Survey
Disclaimer: Completely independent report compiled through direct linkedin connections and not through any associated companies or affiliated agencies.
Video Training for Get Clients Now! Introduces the program and explains how it works to bring more clients to your business. In the training you will partially complete the Action Worksheet.
Values#
Optimize: Automatic and flexible recruitment solution for all size and businesses.No anymore manual job for screening resumes. Provide feedbacks with 1Click for job seekersand focus your time on the best pool of candidates.
Simple: easy and intuitive use and not any required training. Communicate with candidates faster and efficeciently than your competitors.
Truly social: Use monitor recruitment source channels and concentrate your effort in one place.
ReCenter Coaching
ReCenter Coaching with Michael Clark and Kimberly Wise delivers insights, power tools and real-time strategies for accelerating your success, wellness and happiness
Our approach is customized for each client, and has proven to be highly successful with thousands of people.
Coaching sessions are delivered globally via phone and online anywhere, anytime.
Contact us to get the professional and personal guidance and support to seize opportunities, overcome challenges, realize goals.
Now is the moment to create the life of your dreams.
We look forward to connecting with you!
Personalizing a One-To-Many Customer Success ApproachAmity
Not every business model can support a high-touch or even low-touch customer success approach. Some businesses need to choose a tech-touch or automated success model because they have a low price point or a tech-focused customer base. Other companies have a segment of customers that fits best with a one-to-many approach.
How do you make the transition to an automated Customer Success approach? In this webinar, we cover:
• How to design the program
• Automated touch-points
• Balancing automation and personalization
• The importance of testing
• Technology ideas and option
Image credit: Jack Smith (https://www.eyeem.com/p/98846914)
AA-ISP Expert Chat: Finding the right balance between Culture, Coaching, and ...Timothy Harris
How can sales leaders help their teams succeed?
Finding the right balance between Culture, Coaching, and Technology
Coaching, culture, and technology are critical factors in the development of a successful Inside Sales organization. But how do you go about using all three to maximize sales efficiency?
Join Douglas Gibbs, Sr. Inside Sales Manager at Waste Management, Lauren Bailey of Factor 8 and #GirlsClub, and Tim Harris of DialSource as they discuss real-world challenges and opportunities that present themselves at the intersection of culture, coaching, and technology.
Topics covered:
Industry insights and actionable strategies to improve call coaching and sales culture from Lauren Bailey, voted “Top 25 Most Influential Leaders in Inside Sales”
How to prioritize sales enablement for your frontline sellers
How Doug Gibbs instills a coaching culture in Waste Management’s Inside Sales organization
How to leverage sales technology to increase sales efficiency
Speaker Panel:
Lauren Bailey, Factor 8 & #GirlsClub
Douglas Gibbs, Waste Management
Tim Harris, DialSource
5 Ways to Improve Connection and Engagement with Remote TeamsBizLibrary
Remote work looks different for every organization. But no matter if this is the first time 100% of your employees are working remotely, you have a hybrid system made of office and front line workers, or if only a handful of employees work from home a few days a week, we’re all challenged with the same thing, creating meaningful connection with our remote teams. So how are we able to fill the human connection gap?
Join us for an open discussion centered around the five strategies BizLibrary has used to create connection and boost engagement among our newly remote teams. During this interactive webinar Director of Talent Development & Culture at BizLibrary, Libby Mullen, will explain simple ways to foster genuine conversations and bring your remote teams together.
Get ready to take notes and ask questions! During this engaging webinar, you’ll learn:
-The power of conversation - how to be a coach and care for employee well-being.
-The tools needed to foster more connection between all teams, regardless of their location.
-The balance of building trust and having fun to keep your employees engaged and productive.
Putting Our Customers First presented by Unbounce at Totango TourTotango
"Putting Our Customers First" presented by Ryan Engley, Director of Customer Success at Unbounce as part of Totango Tour Vancouver on November 5, 2014.
The Customer Success Playbooks You Need to Drive AdoptionAmity
Driving adoption is critical for ensuring that customers get maximum value out of their technology investment. It is also increasingly important for technology providers as they continue to embrace recurring revenue business models.
Customer Success teams equipped with well-defined playbooks are uniquely positioned to deliver on this charter. In this webinar, Neil Jain and Aman Singh of Waterstone Management Group will share key insights and best practices around how to successfully drive adoption through Customer Success playbooks.
Results from ITSM Survey
Disclaimer: Completely independent report compiled through direct linkedin connections and not through any associated companies or affiliated agencies.
Video Training for Get Clients Now! Introduces the program and explains how it works to bring more clients to your business. In the training you will partially complete the Action Worksheet.
Values#
Optimize: Automatic and flexible recruitment solution for all size and businesses.No anymore manual job for screening resumes. Provide feedbacks with 1Click for job seekersand focus your time on the best pool of candidates.
Simple: easy and intuitive use and not any required training. Communicate with candidates faster and efficeciently than your competitors.
Truly social: Use monitor recruitment source channels and concentrate your effort in one place.
ReCenter Coaching
ReCenter Coaching with Michael Clark and Kimberly Wise delivers insights, power tools and real-time strategies for accelerating your success, wellness and happiness
Our approach is customized for each client, and has proven to be highly successful with thousands of people.
Coaching sessions are delivered globally via phone and online anywhere, anytime.
Contact us to get the professional and personal guidance and support to seize opportunities, overcome challenges, realize goals.
Now is the moment to create the life of your dreams.
We look forward to connecting with you!
Personalizing a One-To-Many Customer Success ApproachAmity
Not every business model can support a high-touch or even low-touch customer success approach. Some businesses need to choose a tech-touch or automated success model because they have a low price point or a tech-focused customer base. Other companies have a segment of customers that fits best with a one-to-many approach.
How do you make the transition to an automated Customer Success approach? In this webinar, we cover:
• How to design the program
• Automated touch-points
• Balancing automation and personalization
• The importance of testing
• Technology ideas and option
Image credit: Jack Smith (https://www.eyeem.com/p/98846914)
AA-ISP Expert Chat: Finding the right balance between Culture, Coaching, and ...Timothy Harris
How can sales leaders help their teams succeed?
Finding the right balance between Culture, Coaching, and Technology
Coaching, culture, and technology are critical factors in the development of a successful Inside Sales organization. But how do you go about using all three to maximize sales efficiency?
Join Douglas Gibbs, Sr. Inside Sales Manager at Waste Management, Lauren Bailey of Factor 8 and #GirlsClub, and Tim Harris of DialSource as they discuss real-world challenges and opportunities that present themselves at the intersection of culture, coaching, and technology.
Topics covered:
Industry insights and actionable strategies to improve call coaching and sales culture from Lauren Bailey, voted “Top 25 Most Influential Leaders in Inside Sales”
How to prioritize sales enablement for your frontline sellers
How Doug Gibbs instills a coaching culture in Waste Management’s Inside Sales organization
How to leverage sales technology to increase sales efficiency
Speaker Panel:
Lauren Bailey, Factor 8 & #GirlsClub
Douglas Gibbs, Waste Management
Tim Harris, DialSource
5 Ways to Improve Connection and Engagement with Remote TeamsBizLibrary
Remote work looks different for every organization. But no matter if this is the first time 100% of your employees are working remotely, you have a hybrid system made of office and front line workers, or if only a handful of employees work from home a few days a week, we’re all challenged with the same thing, creating meaningful connection with our remote teams. So how are we able to fill the human connection gap?
Join us for an open discussion centered around the five strategies BizLibrary has used to create connection and boost engagement among our newly remote teams. During this interactive webinar Director of Talent Development & Culture at BizLibrary, Libby Mullen, will explain simple ways to foster genuine conversations and bring your remote teams together.
Get ready to take notes and ask questions! During this engaging webinar, you’ll learn:
-The power of conversation - how to be a coach and care for employee well-being.
-The tools needed to foster more connection between all teams, regardless of their location.
-The balance of building trust and having fun to keep your employees engaged and productive.
Simple steps to get started with training your employees. For owners and managers of businesses with fewer than 100 employees—start your talent development program today.
Overcoming the Zombies Among Us. How to Create a Culture That Fosters Employe...BizLibrary
Zombies are the walking dead. Disengaged employees are dead productivity-wise. Both are contagious and pose a risk to those among them. Additionally, disengaged employees cost organizations a lot of money.
The frightening facts:
* 60% of employees are actively disengaged – 2:1 ratio
* Nearly 1/3 of employees think their managers fail to effectively communicate goals.
*40% of employees say they don't receive regular, clear feedback on their performance from their manager.
(Sources: Gallup and Tower Perrins.)
So, how can we overcome the walking dead and create a culture that fosters engagement. The cure? Your managers. In this webinar we'll discuss how to provide managers with training that helps them:
- Be better coaches.
- Identify skill gaps and development needs.
- Set clear, achievable goals aligned with your organization.
- Recognize and give feedback
This session is approved for 1 hour general CE credit for HR.
Trends in Recruiting & HR: Employer Branding Maturity Model: Where Do You Stand?Aggregage
Now that employer brand is a core element in every company's talent strategy, you might ask yourself: is that all? Looking around, you might see that every company sees, understands and executes its employer brand differently, to the point where it is hard to understand what the appropriate best practices really are. The trick is to understand where your organization is in the Employer Brand Maturity Model first, so you can properly select the next initiative to elevate your own employer brand. Join James Ellis, noted employer brand podcaster, thought leader and consultant, on what the maturity model looks like and how to use it to plan your talent strategy more effectively.
Make a Hard Core Impact with Soft Skills Training | Webinar 07.23.15BizLibrary
Soft skills are at the very heart of professional and organizational success. However, many organizations struggle to deliver impactful and effective soft skills training. The reasons vary from organization to organization. Many of the reasons are rooted in the complexities associated with the development of the skills themselves which, in turn, leads to complex challenges with measuring the business benefits to soft skills training.
www.bizlibrary.com
Engaging the Future: Why Investing in Emerging Leaders Matterslawsbrandon
With baby boomers nearing retirement and a shortage of Gen X employees to fill leadership roles, it’s never been more important to invest in developing new talent. In this webinar, our VP of People Development & Culture, Suzi Alligood, will discuss the top skillsets that will be critical for you to develop and nurture in your emerging Gen Y and Gen Z leaders.
Steps to Success: Improving the Overall Effectiveness of Your Employee Traini...BizLibrary
An effective employee training program doesn’t just happen, it requires leadership buy-in, communication, metrics and more.
In this webinar, you’ll learn how to start improving the overall effectiveness of your employee training program with a few simple strategies. If you’re looking to improve your current training program, or implement a brand new one, this webinar is for you!
What You’ll Learn:
A proven model to determine the success of your program
Key components that can be impacted
Strategies that will improve Program Management, Business Goals & Metrics, Leadership Buy-In and Marketing & Communication execution
Webinar Wednesday - The Hybrid Setup How to Untangle Work and Stay ConnectedTalentView
According to the 2021 Modern Workforce Report, 78% of the global workforce are in a remote or hybrid work setup. So how can employers bridge the gap between working remotely and staying connected? What does the remote workforce expect from employers today?
What You'll Learn:
-Trends shaping today’s remote workforce
-How to engage your employees remotely
-Tips and best practices to improve your team collaboration
Watch the recording here: https://talentview.asia/the-hybrid-setup-how-to-untangle-work-and-stay-connected/
For any questions or clarifications, email us at learning@talentview.com
Get Em Keep Em Grow Em: a Texas BBQ of Integrated Talent ManagementDan Medlin
Originally presented to the Austin Human Resource Management Association for its Stepping Stones program, which prepares senior HR professionals for their next elevation into management or strategy, this program looks at the People, Processes and Tools required, in detail, for each stage of the Integrated Talent Management lifecycle.
Recipe for Creating a Successful Training Program - Webinar 12-10-13BizLibrary
There's a reason why frozen meals and quick and easy dinners have become so popular, cooking from scratch can be intimidating. The same can be said with building a training program. In this webinar we'll take away the intimidation factor and give you the key combination of ingredients and best practices to create a successful employee training program.
http://www.bizlibrary.com/bizblog/posts/2013/december/recipe-for-creating-a-successful-training-program.aspx
Building a Employee Referral Brand is like any other Brand building exercise. Think it is easy because employees are a captive audience ? Think again. Some simple thoughts to help.
Your organization's greatest assets are the human capital. Are you investing in them wisely?
An insurance company I conducted sales leadership training for saw new sales go up by 20% as a result of the training.
Another company I conducted employee motivation training for, saw absences and “call in sicks” reduce by a whopping 37.67%.
Do you want to supercharge your organization’s performance?
Do you feel like there’s more that your business could be accomplishing?
Are you ready to take your employees or members to another level?
Looking for a keynote speaker at your next event?
I offer customized lectures, seminars and workshops for small, medium and large organizations with the desire of equipping their employees with the skills and knowledge they need for increased productivity and results.
Some popular courses I offer are:
Overcoming Obstacles & Challenges
Customer Service
Leadership & Influence
Employee Motivation
Leading Innovation and Change
Digital Marketing Basics
Workplace Stress Management
Effective Communications
Building Passionate Teams
Performance Management
Business Ethics
Business Writing
Emotional Intelligence
Consultative Selling
Strategic Planning
Facilitation Skills
Coaching & Mentoring
#TorontoHR Meetup: How to speak CEO | TemboStatusTemboStatus
There is a major gap between what your CEO cares about and the function of human resources within the organization.
At this #TorontoHR meetup we offered a tactical, practical guide to aligning organizational vision with an enterprise talent management strategy. We demonstrated how a combination of business acumen and a solution-centric outlook are critical to driving impact on the big things that keep your CEO up at night: Customers, Productivity, Succession and Profit.
Our speaker, MaryAnn Dunlop, deconstructed the talent management framework to create a strategy that aligns with business objectives.
People Culture at Freshii - Ashley Dalziel - #TorontoHRTemboStatus
Ashley Dalziel, VP of People Culture at Freshii shared a framework for managing remote employees and keeping a central vision of what workplace culture means for employees and customers.
Mentoring High Potentials and Managers - Daneal Charney - #TorontoHRTemboStatus
Daneal Charney of MaRS shares a framework for mentoring your high potentials and managers. A key part of this is peer to peer mentorship programs where everyone teaches and learns from each other.
#TorontoHR - A framework for employee feedback on a small budget - Cheryl Ker...TemboStatus
Whether you have low budget or no budget, you can achieve a baseline for employee engagement to know what makes your employees tick. How? Through engagement surveys, pulse surveys, and SHARING this data with your employees.
At Sept 21 #TorontoHR Meetup, Keltie Neville from shomi Canada shared tips on how to succeed when being the lone wolf in HR. View the key aspects of shomi's culture that are deeply ingrained in their recruiting and retention strategies.
#TorontoHR Meetup | Lisa Chang, UberflipTemboStatus
At the Sept 21 #TorontoHR Meetup, Lisa Chang from Uberflip shared her insight from many years of experience on the topic of retention and recruitment. She also shared her learnings from Uberflip's growing pains as it expanded from a flat organization to one with middle management levels.
#TorontoHR Meetup | Sarah Fulton, FirmexTemboStatus
At the Sept 21 #TorontoHR Meetup, Sarah Fulton from Firmex shared insight on how to speak the CEO's language in order to get ideas heard and budgets approved.
BolsterLife, Celine Williams - #TorontoHR MeetupTemboStatus
At the August 24th #TorontoHR Meetup on how to build a strong work culture, Celine Williams of BolsterLife discussed how to challenge traditional models of leadership with emotional intelligence and design thinking to drive innovation and bottom line results.
At the August 24th #TorontoHR Meetup, Pam Ross talked about how culture is really about actions - not intentions - whether you're talking about the workplace of the future or the present.
#TorontoHR Meetup: Culture is more than fun at work | TemboStatusTemboStatus
We all talk about great work culture. A key element to this is an inclusive, fun, and flexible work environment. But it’s more than ping pong tables and beer fridges. You work hard to create a meaningful, human work environment because it drives performance and attracts talent for the business.
At the August 24th #TorontoHR meetup, we reviewed the keys to building an irresistible work culture and reinforcing the standards of behaviour that are good for your business.
Learn more here: http://events.tembostatus.com/august
Penny Farinha, Director of Human Resources for ecobee shared insight on how to create work environments that are irresistible for new hires and long tenured employees alike because they’re about community and doing meaningful work.
Keeping up with top talent | WorkopolisTemboStatus
The amazing Marsha Forde, Director of Human Resources at Workopolis shared perspectives on what Canada's largest platform for job seekers does to ensure their own people don't seek greener pastures. It all centres on culture and employee involvement.
Onboarding is a critical component of recruiting | QuartermasterTemboStatus
Ray Kanani, Co-Founder of Quartermaster, says that since a frightening amount of new hires voluntarily leave within the first 6 months, onboarding is a critical (that’s with a capital C!) component of delivering on the promise you made when recruiting them.
4 employee engagement survey pitfalls to avoid this year | TemboStatusTemboStatus
HR departments have long looked to employee surveys for guidance on engagement decisions. Here are four mistakes that companies can make when rolling out their employee engagement survey.
1. Vague Questions
2. Insignificant Topics
3. Lack of Participation
4. Dishonest answers
Did you know that most of your employees would take a new job if it was offered to them tomorrow?
We all say that employees are our most valuable resource and know that their engagement matters, but very few of us have a handle on what makes employees tick.
The appetite for “big” and real-time data is growing for organizations hungry for a competitive edge and the ability to anticipate long-term and short-term needs.
You need the same advantage for your survey results and employee engagement initiatives.
In this virtual session, David Bator of TemboStatus will walk you through the reasons to do a survey, the questions to avoid and critical next steps to take after your results are in.
3 reasons to do an employee engagement surveyTemboStatus
Employee engagement surveys are an important and powerful tool. Surveys allow you to ensure your team is aligned to the organization's goals, and track progress against those goals.
Here are 3 top reasons to do an employee survey:
-Get a PULSE of what's happening within your organization
-Collect DATA to support new initiatives
-COMMUNICATE to employees that their feedback is important and valued.
To learn more about TemboStatus go to www.TemboStatus.com
To see a demo of TemboStatus employee engagement survey and have a conversation about how it can work for your organization, go to www.TemboStatus.com/demorequest
#TorontoHR - How to achieve continuous feedback that drives results - Priya Bates of Inner Strength Communication
1. Priya Bates
ABC, MC, CMP, IABC FELLOW
President
ABC – Accredited Business Communicator
MC – Master Communicator recognized by IABC Canada
CMP – Certified Communication Management Professional
IABC Fellow – Lifetime achievement for global communication practitioners
2. Helping you build inner strength through powerful strategic
communication and engagement programs that deliver results
Communication & Engagement Training
Communication 1:1 Coaching
Communication Consulting
3. • You’re too busy fighting
fires
• You don’t have enough
resources
• You need to prioritize
• You need to figure out
how to do more with
less
• You need to engage
employees to do the
work for you
HR Leaders wear many hats!
4. Continuous feedback that drives results
Informal
Every Day
Formal
Reward
Programs
Performance
Reviews
Storytelling
5.
6. Let employees communicate for you…
TOOLS
Thank you cards
Reward program
Service programs
Templates
Technology –
Yammer,
Tembosocial,
comment engines,
Blogs, vlogs
TRAINING
Orientation
Expectations –
how many, how
often, what does
good look like?
Strategy, values,
culture
Communication
training
TRUST
Permission to
share
Tools to share
feedback
Information to
share
7. Our biggest opportunity is….
..not to communicate on
behalf of our organizations
but to influence how our
organizations communicate.