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CONTINUOUS
IMPROVEMENT
CONTINUOUS
FEEDBACK
through
So why do performance reviews
give us this feeling?
A: For starters, we hate them
So why do performance reviews
give us this feeling?
Q: Why do we hate them?
Q: Why do we hate them?
A: Feedback is too few and far between
Q: Why do we hate them?
Q: Who else wants to improve
continuously?
A: Presidents, Founders, C-Suite
Q: Who else wants to improve
continuously?
Continuous feedback is the #1 driver
of continuous improvement
Q: How do we implement continuous
feedback for sustainable success?
i) Get senior leadership buy in
- tie feedback to improvement
- be data driven / determine baseline
ii) Get training/work with a coach
- build a ‘safe’ feedback culture
- leverage ongoing data into actionable
insights and ...
iii) Integrate into existing processes
- celebrate at staff meetings
- customer feedback
- existing software/workflows
Keep In Touch!
SaaS North
@therealWIRL
November 30 & December 1
gpantelic@wirl.ca // wirl.ca
#TorontoHR - Continuous improvement through continuous feedback - Greg Pantelic of WIRL
#TorontoHR - Continuous improvement through continuous feedback - Greg Pantelic of WIRL
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#TorontoHR - Continuous improvement through continuous feedback - Greg Pantelic of WIRL

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Continuous improvement requires continuous feedback from employees. How do you get continuous feedback? 1) leadership buy-in, 2) Get training/work with a coach, 3) Integrate into existing business processes. Learn more here!

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#TorontoHR - Continuous improvement through continuous feedback - Greg Pantelic of WIRL

  1. 1. CONTINUOUS IMPROVEMENT CONTINUOUS FEEDBACK through
  2. 2. So why do performance reviews give us this feeling?
  3. 3. A: For starters, we hate them So why do performance reviews give us this feeling?
  4. 4. Q: Why do we hate them?
  5. 5. Q: Why do we hate them? A: Feedback is too few and far between Q: Why do we hate them?
  6. 6. Q: Who else wants to improve continuously?
  7. 7. A: Presidents, Founders, C-Suite Q: Who else wants to improve continuously?
  8. 8. Continuous feedback is the #1 driver of continuous improvement
  9. 9. Q: How do we implement continuous feedback for sustainable success?
  10. 10. i) Get senior leadership buy in - tie feedback to improvement - be data driven / determine baseline
  11. 11. ii) Get training/work with a coach - build a ‘safe’ feedback culture - leverage ongoing data into actionable insights and recommendations
  12. 12. iii) Integrate into existing processes - celebrate at staff meetings - customer feedback - existing software/workflows
  13. 13. Keep In Touch! SaaS North @therealWIRL November 30 & December 1 gpantelic@wirl.ca // wirl.ca

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