1. Cynthia Salinas
847-693-6568
Cynthiasalinas0303@yahoo.com
SUMMARY OF QUALIFICATIONS
 Ability to use independent judgment and problem solve in a creative manner to obtain
results
 Superior ability to tactfully resolve customer service issues in a satisfactory manner
 Knowledgeable with Microsoft Office Word and Excel; ability to navigate internal
and external software applications
 Languages: Fluent in English and Spanish
WORK HISTORY
Randstad Lake County, IL
Customer Service Representative 10/2015-11/2015
 Placed at Nosco as a Receptionist; answered multi-line telephone and paged staff members.
 Placed at Nielson Massey Vanillas; processed high volume of email and fax orders.
 Placed at Health Fitness in Lake Forest; assisted members of the public as they called in to
enroll in health benefits.
 Educated members on components, differences and cost of PPO, HMO, and
consumer driven medical plans and pharmacy benefits. Also educated members on other
voluntary dental, vision, supplemental life and other company provided benefits and wellness
plans.
 Handled incoming Annual Enrollment calls in a professional manner.
 Maintained privacy/confidentiality of participants and employee information
following HIPAA and company guidelines.
HD Supply Waukegan, IL
Bilingual Customer Service 10/2012-07/2014
 Received and resolved incoming calls and e-mails directly from customers regarding orders.
 Created quotes; released pending orders
 Tracked packages and updated customers’ information
 Followed up with customers regarding issues that could not be resolved on the first call
 Scheduled pick up and returns of damaged items
Community Action Partnership of Lake County Waukegan, IL
Caseworker/Food Pantry 10/2011-03/2012
 Interviewed individuals or family members to compile information on emergency situation.
 Research and analyze documents provided by client to determine assistance.
 Referred individuals to public agencies or community service for assistance.
 Submitted and review reports or problems to supervisor.
Armor Systems Corporation Zion, IL
Collector 09/2010-07/2011
 Consistently exceeded collection goals on a monthly basis with a focus on results

2.  Quickly ramped up collection process and protocols mastering necessary skills and
knowledge to achieve objectives
 Superior multi-tasking ability fielding call volume in excess of 200 calls per day
 Made arrangement for client payments through debit/credit cards as well as direct EFT
 Prepared all necessary paperwork and process information in preparation of debtor lawsuits
Staffing Now/ VW Credit Libertyville, IL
Customer Care Accounts Representative 09/ 2008–05/2009
 Received high volume of inbound calls from customers for payments, pay off quotes, update
personal info, release of liens and titles.
 Instructed customers about the payoff process for vehicles.
 Handled calls from Spanish-speaking customers for company.
 Provided lease customers with powers of attorney for vehicle registration.
Kelly’s Temporary Agency/Allstate Life Ins Vernon Hills, IL
Sr. Customer Service Associate 03/2007–05/2008
 Conducted enrollment prescreening for whole life policies.
 Interpreted and delivered account balances, values and other policy information.
 Provided guidance on any changes needed, identify any discrepancies on polices; purchase
payments, death benefits, current/withdrawal values.
 Reviewed/analyzed insurance applications.
 Investigated medical information disclosed/undisclosed that was reported by
physicians/other insurance agencies.
 Cross-reference diagnosis through the National Medical Reference Book to confirm
insurability.
Optima Educational Solutions Arlington Heights, IL
Service Center Representative 09/2006-02/2007
 Made outbound calls to register restaurant venues for pharmaceutical projects.
 Documented Help Desk related calls by creating Incident Tickets/Reports on help desk
system.
 Updated daily Excel spreadsheet reports relating to client meetings and programs.
 Managed daily client related tasks utilizing the Task Manager System and email.
 Coordinated and processed pharmaceutical RFP’s for client lunch/dinner meetings using a
web based-program.
Vista Health Waukegan, IL
Patients Accounts Representative 08/2004-06/2006
 Answered inbound calls from customers relating to specific items on their hospital bill
statements.
 Assisted customers with coordination and explanation of benefits.
 Processed telephone payments for hospital patients.
 Handled customer complaints and concerns in relation to payments.

3.  Researched payments histories on accounts.
 Processed incoming mail and insurance rejections.
CERTIFICATIONS
National Healthcareer Association: Certified Billing and Coding Specialist (CBCS)
Certified Medical Administrative Assistant (CMAA)