Over 10 years customer service and banking experience. Over 2 years of work from home/ call center experience. 5 years of supervisory experience. I took a break from work since May of 2016 due to a high risk pregnancy. I am currently seeking to find work from home as an administrator, data collector, data entry agent, or chat support agent.

1. Sara Dagraca
Orange Park, Florida, United States
linkedin.com/in/sara-dagraca-24837a24
s7dagraca@yahoo.com
Summary
Experienced Customer Service Representative with a demonstrated history of working in the telecommunications
industry and work from home. Skilled in Cash Flow, Microso Word, Sales, Contact Centers, and Payments. Strong
support professional with extended experience in the banking industry. Managerial experience.
Experience
Stay at home mom (seeking chat support or data entry position)
At home
May 2016 - Present (4 years 2 months +)
Over 10 years customer service and banking experience. Over 2 years of work from home/ call center
experience. 5 years of supervisory experience. I took a break from work since May of 2016 due to a high risk
pregnancy. I am currently seeking to find work from home as an administrator, data collector, data entry agent,
or chat support agent
@Home Customer Service Representative/ Weight Watchers
TeleTech
Oct 2014 - May 2016 (1 year 8 months)
Answer inbound member service calls for a major weight loss company. Handled billing inquiries and
processed refunds. Closed sales for membership. Assisted with technical issues for online accounts and mobile
app. Answer general questions in regards to weight loss program and offer encouragement.
Accomplishments:
Met monthly sales percentage goals. Maintained 100% net promoter score and issue resolution. Kept monthly
call average handle time below 6 mins.
Independent Sales Representative
Avon
Apr 2015 - Mar 2016 (1 year)
Market Avon products via social media, business web page, and by distributing samples. Close sales and
distribute customer's orders by delivery or customer pick up.
Teller
State Employees Credit Union Florida
Jan 2014 - Sep 2014 (9 months)
Serves customers by completing account transactions. Provides account services to customers by receiving
deposits and loan payments, cashing checks, and issuing savings withdrawals. Cross-sells bank products by
answering inquiries, informing customers of new services and product promotions. Introduce leads to member
representatives.
Member Service Representative
Alive Credit Union
Nov 2011 - Nov 2013 (2 years 1 month)
Sara Dagraca - page 1

2. -Open deposit accounts, Certificates of Deposit, and IRA accounts
-Account maintenance
-Submit loan applications
-Process Deposits, Withdrawals, check cashing,
cashiers checks, cash advances, payments, stop payments, debit/atm card orders, submit check orders
-Sale visa gi cards, other CU products, loans, and sevices
-Balance teller cash box daily
Associate Manager
BBVA in the USA
Sep 2006 - Nov 2011 (5 years 3 months)
Process clients' withdrawals, deposits, and payments. Cash clients' checks. Maintains teller activity
records and recap. Balance branch General Ledger Accounts and comply with report deadlines. Cross sell
banking products and services while meeting sales goals. Credit NSF fee refunds to customer's account.
Supervise tellers on the teller line. Train new hire tellers on bank procedures, and product knowledge while
demonstrating Cross-sell and Customer Service techniques.
Teller II
VyStar Credit Union
Sep 2005 - Jul 2006 (11 months)
Process deposits, withdrawals, and check cashing. Teller transactions: Send IRA contributions, sold and
redeem savings bonds, sell and load visa gi cards, sell travelers checks, issue cashier checks, process stop
payments on checks, exchange NSF checks, deactivate visa check cards from accounts. Balance the vault, ATM,
checks, and cash box at end of shi. Sell banking products and services to members.
Cashier
Zaxby's Restaurant
Sep 2004 - Jul 2005 (11 months)
Took orders from front counter and the drive thru while handling cash. Distribute orders between front counter
customers and drive thru. Trained new employees for cash handling and customer service. Clean restaurant
and balance cash register at the end of shi.
Cashier
The Sheik Restaurant
Aug 2003 - Sep 2004 (1 year 2 months)
Food services, balance drawer, closing, clean front line, restock.
Education
A. Philip Randolph Academies
High School Diploma, Nursing Education
2002 - 2005
Florida State College of Jacksonville
2008 - 2012
Skills
Microso Office • Customer Service • Sales • Client Rapport • Troubleshooting • Loans • Accounting • Social
Networking • Customer Satisfaction • Banking
Sara Dagraca - page 2