Debora K. Setzke has over 30 years of experience in various medical administration roles. She is currently a Clinic Administrative Supervisor at UW Medical Foundation, where her responsibilities include supervising reception staff, collaborating on clinic workflows, and attending quality improvement meetings. Previously she held roles such as Clinic Operations Assistant, Patient Account Representative, and Registrar at UW Hospital and Clinics, as well as leadership positions in billing and reception at several Wisconsin medical practices. She has strong computer, organizational, and communication skills.

1. Debora K. Setzke (Debbie)
120 Lakeshore Terrace ● Beaver Dam, WI 53916 ● (920) 318-9132 ●4setzkes@att.net
Education: 1988 -Bachelor of Arts - Central Michigan University – Mt. Pleasant, MI
1983-Associates of Arts - Delta College – University Station, MI
Computer Skills: EPIC, above average skills in Excel and Word, Kronos, Qlikview, Infoview
Personal History: I have worked in the medical field in many capacities since 1981 I bring a broad knowledge base.
Personal Assets: Attention to detail, highly organized, ability to prioritize, professional interaction and conduct, I
respond quickly and efficiently to requests and strong computers skills.
Work Experience:
UW Medical Foundation – Clinic Administrative Supervisor February, 2015 – Current
Madison, WI
 Supervise 9 receptionist including check-in, check-out, call center and medical records
 Collaborated on workflows for incoming refugees into the clinic
 Created a work flow for handling the paper prescriptions for patient pick-up
 Set up Jabber (a live communication tool) between reception staff and nursing staff
 Attended weekly meeting on QI projects throughout the clinic
 Worked closely with several teams on community service activities: our clinic adopted a local
elementary school, reaching out to assist patient in need, created “personal care items” kits, etc
UW Medical Foundation - Clinic Operations Assistant February, 2012 – February, 2015
Beaver Dam, WI
 Overseeing the functions of the reception staff and organizing training needs
 Coding bills for payment
 Reconciling credit card statement
 Creating and editing templates for providers
 Maintain the joint physicians call and vacation schedule for UW Health and Dean Health
 Manage the weekly schedule for all staff
 Ensure compliance of organizational policies
 Order all the medical supplies for the clinic
 Manage time off requests for all staff
 Trouble shoot computer and phone issues throughout the clinic
UW Hospital and Clinics –Patient Account Representative August 15, 2011 – February, 2011
Madison, WI
 Negotiating settlements with insurance companies
 Contacting insurance companies on claim payment
 Updating patient accounts
 Posting adjustments
 Written and verbal communication with insurance companies, attorneys and patients
 Handled claims over $100,000
UW Hospital and Clinics –Registrar June, 2010 – August, 2011
Madison, WI
 Prior authorizations
 Sign in patients for appointments using EPIC software
 Verify insurance information, referrals, address, phone numbers
Train new staff members on software and daily tasks required
Effectively comply with department policies/procedures and help develop new procedures
Responds well to changes in work environment
Ability to resolve conflict daily by first listening to situation and then speaking calmly to answer

2. Easily adapts to other locations such as East clinic, U-Station, American Family Children’s Hospital, CSC
Cash reconciliation at all locations at the conclusion of each day
Scheduling Lab appointments
Debora K. Setzke (Debbie)
120 Lakeshore Terrace ● Beaver Dam, WI 53916 ● (920) 318-9132 ●4setzkes@att.net
Elite Express – Lead Flight Attendant March 2000 – September 2010
Waukesha, WI
Dealt with high level passengers such as: Pearl Jam, Bon Jovi, Garrison Keillor, Michael J. Fox, Kevin Garrnett, Presidential
candidates campaign tour
Responsible for passenger’s safety
Responsible for keeping the aircraft stocked
Filed expense report for each trip
Ongoing communication with passenger in regards to dietary needs and catering needs
Setting up crew accommodations and transportation
Beaver Dam Women’s Health – Patient Coordinator March 2003 – October 2004
Beaver Dam, WI
Prior authorize procedures and surgeries
Answered phones, filing charts, information entry into computer
Scheduled surgeries, procedures and appointments
Sent out appointment reminders
Set up new patients charts
Obtaining referrals for patient appointment, procedures and surgeries
Beaver Dam Orthopedic Clinic – Billing Coordinator October 2000 – August 2003
Beaver Dam, WI
Prior authorize procedure and surgeries
Posted charges into the computer
Input payments received from the patient and the insurance company
Communicated with the insurance companies regarding bill payment
Set up payment plans with patients
Assisted receptionists with answering the phones and scheduling appointments, filing charts
Obtaining referrals for patients appointments, procedures and surgeries
Michigan Women’s Health Institute –Billing/Receptionist 1994 - 2000
West Bloomfield, MI
Responsible for meeting with all of our new obstetrical patients and going over insurance
coverage and informing patients of what they can expect from each of their future appointments.
Contacting insurance companies for coverage information
Setting up payment plans for patients
Assisted receptionist in answering the phone, scheduling appointments, filing
Placed patients in a exam room for appointment
Obtained intake information for patients charts
Assisted doctors with appointments, set up patient rooms for procedures
Mid Michigan Regional Medical Center:
1985 Admitting
1984 Receptionist Laboratory Department
1983 Secretary Human Resources
1981 Student Co-op Radiology Department

3. Activities/Leadership:
United Way Campaign Committee Coordinator for UW Health Beaver Dam – 2012, 2013 & 2014
Microsystems Coaches Training UWMF– Improvement work, 2011 - Current
Beaver Dam Family Center - Board of Directors – 2003 & 2004
Swan City Syncro Skaters - Vice President 2003
President 2004
Midget Teams Hockey – Manager 2008 & 2009