1. Timothy O’Neill Resume Page | 1
Timothy O’Neill
6251 Tackawanna Street
Philadelphia, PA 19135
Phone: 215-687-9931
Email: toneill709@gmail.com
KEY STRENGTHS
SUMMARY
Results-oriented professionalwith over five years of experience managing and developing personneland conducting market
research/analysis.Highly skilled in building and maintaining relationships, developing and cross-training team members, and leading
initiatives for multimillion-dollar projects across multiple business units.Identified as a strategic thinker, go-to point person,and
working cross-functionally in complex and fast-paced settings.
PROFESSIONAL HISTORY
Parx Casino®, Bensalem, PA
Parx Casino®, the #1 casino in Pennsylvania, is owned and operated by Greenwood Gaming and Entertainment, Inc. and offers exciting gaming,
thrilling entertainment, exceptional amenities, and superior customer service with a unique style and upscale flair 24 hours a day, 7 days a week,
365 days a year. Parx Casino® and Parx East® (adjacent property) feature over 200,000 squarefeet of gaming; 3,500 slot machines; 130 live
table games; a premier poker room with 80 poker tables; live racing and simulcast action.
Player ServicesManager November 2010-March 2015
 Created and implemented the Parx Player Service Representative Re-Certification procedure, which tests each team-member
in proper PA Gaming procedures in an effort to maintain Parx’s position of #1 Guest Service of all PA gaming facilities
 Responsible for the technological advancement and replacement of outdated software to provide staffing with improved
handheld devices used in slot analysis and daily floor coverage at Parx Casino. Oversaw the $2.5 million project and helped
develop the fastest jackpot payout times in all of PA casinos resulting in reducing the payout time from 10 minutes to 6
minutes for the jackpot services times. Assisted with setting the standard for all PA casinos.
 Developed Jumpstart January (employee recognition day), a motivational event day where employees played games in
promoting teamwork, consistency,and positive reinforcement amongst representatives.
 Led a Pre-shift taskforce team in the development and execution of a new communications program that linked all
departments togetheron a daily basis.Presented the overview of accomplishment to the board for review.
 Created new procedures to reduce costs/expenses such as the Exception Rewards Program. This program positively
influenced a 40% decrease in overall exception totals in our player services department.
 Responsible for the opening and successfulexecution of an Asian bus program initiated from marketing research. Oversaw
the processing of140 tour busses weekly.
 Successfully managed and was responsible for all aspects ofthe team-member life cycle including: hiring, coaching and
termination. Evaluated performance of staff members and consistently documented both positive and constructive feedback.
 Accountable for all aspects of scheduling to ensure labor costs remain within budgetary guidelines while maintaining a high
level of customer service. Reviewed and adjusted daily payroll entries.
 Oversaw the distribution of $4.7 MM in table games certificates and $2.2 MM in slot machine dollars for 2011.
 Developed and managed floor operations systemfor Parx East in 2011 for the reopening of slot machines, tables, and poker
games.
 Supervised food and beverage staff and business operations including: short order restaurant, employee cafeteria, and cocktail
servers.Administered Host duties during twilight hours.
Player Services Representative February 2010-November 2010
 Responsible for and managed a range of 500 to 1000 slot machines per shift, making sure all patrons were issue-free by using
a hands-on approach to solving any customer issues with the machine in a timely manner.
 Proactively solicited customers for player card promotions to create a repeating and loyal customer base.
 Responsible for the successfulimplementation of repeating customer base for over 5,000 patrons over the course of the year.
 Relationship Management  Project Management  Negotiation
 Marketing Communications  Process Improvement  Strategic Planning
 Leader and a Team Player  Cross-Training  Development

2. Timothy O’Neill Resume Page | 2
Professional Soccer Player
Various Teams in the United States 2004-2009
 New Jersey Ironmen (Indoor Team), 2008-2009 season
 Philadelphia Kixx (Indoor Team), 2007-2008 season
 Virginia Beach Mariners, 2005-2006 season
o Responsible for marketing and branding. Worked with local business in target marketplace to enhance team
exposure and to increase team brand recognition in the area.
 Syracuse Salty Dogs, 2004-2005 season.
o Received Teammate of the Month recognition, June 2004.
o Received Unsung Hero Award during season
 South Jersey Barons, 2001-2004 season
 Represented the U.S. National Team in Holland in 2001. Traveled around the globe with experience training, and playing in
tournaments with professional soccerplayers in Rome, Germany, Portugal, France, Switzerland, Canada, and Mexico.
Aramark, NewYork City, NY, St. John’s University
Aramark is a leading global provider of food, facilities and uniform services to education, healthcare, business and industry, and sports, leisure
and corrections clients. United by a passion to serve, their 270,000 employees deliver experiences that enrich and nourish the lives of millions of
people in 21 countries around the world every day.
Event Operations, part-time 2001-2003
 Responsible for catering, food delivery and set-up for events on campus.
 Responsible for aspects of event planning and management of customer requests.
 Worked directly with management regarding scheduling, menu and event preparation, and the successfulimplementation and
execution of events.
EDUCATION
St. John’s University, NewYork City, NY Graduated 2004
Bachelors of Science, Sports Management with a Minor in Business Administration
 All-American Collegiate Scholar Athlete, 2003
 Led a professional development soccer league during summer sessions,2001-2004