Marc Rodway has over 25 years of experience managing entertainment, sporting, and gaming facilities. As Gaming Manager for the Victoria Racing Club, he led a refurbishment that increased gaming revenue by over 40%, food sales by over 70%, and beverage sales by over 50%. He also implemented a new POS system and loyalty program that grew membership by over 2000 patrons. Rodway is dedicated to delivering strong financial results while maintaining high customer service standards and social responsibility.

1. Marc Rodway
Resume
Rodma08@gmail.com
Mobile: 0419 826 765
PROFILE
Dedicated and passionate about entertainment, sporting and gaming facilities that balance
both a commercial ambition with social responsibility. A solid reputation for customer
service and delivering strong financial and people results. An adaptable and authentic
manager who loves a challenge.
KEY STRENGTHS
1. Strong commitment to providing internal and external customers with timely and
quality service
2. Results driven with demonstrated strengths in multi-tasking and prioritising projects
3. Manage individual styles and experiences to foster teamwork and positive working
relationships.
KEY ACHIEVEMENTS
• Head a planning, design and construction team in the refurbishment of the entire
gaming venue resulting in a membership growth over 130%, revenue growth over 15%
and profit margin more than doubled.
• Created and implemented policy and procedures in Risk Management, cash handling,
food safety, Anti money laundering and counter terrorism funding and stock control.
• Managed the implementation of new POS systems which integrated a member’s
reward for spend, purchasing for both food and beverage and light controls of COG’s.
EMPLOYMENT HISTORY
October 1992 Victoria Racing Club Ltd Flemington Racecourse, Australia
Headquarter Tavern
The Victoria Racing Club Ltd (VRC) was officially formed on 9 March 1864. The (VRC) is
home to the Melbourne Cup, the richest handicap race in the world, held at Flemington
Racecourse on the first Tuesday in November every year since 1861. Year End 2013/14, Net
Profit was $3.4 million.
Headquarters Tavern is the VRC’s local entertainment venue which opened in 1992. The
Headquarters Tavern has 80 electronic gaming machines, two bars, wagering department
and bistro which serves 1200 meals each week. It employs forty permanent staff and up to
seventy during the iconic Melbourne Cup Carnival. Annual revenue exceeds 42 million.
VRC Gaming Manager - Headquarters Tavern
A member of the Corporate Finance and Strategic Initiatives (CSFI) Department,
responsible for the daily operation of the entertainment venue, specifically to drive revenue
and membership growth while managing cost to ensure maximum profit returns to the
club.

2. Responsibilities
• Work closely with the VRC CEO and Executive General Manager of CFSI to deliver
revenue growth while maintaining operating costs.
• Drive revenue growth in all departments of the gaming venue i.e. Gaming turnover
and revenue, food sales and bar sales.
• Manage four direct reports across the four areas of Gaming, Wagering, Food and
Beverage and Kitchen.
• Prepare Financial reporting to the VRC Board, Victorian Casino Gaming and Liquor
regulator.
• Manage staff Performance and Development including facilitate training, identify
coaching and development opportunities for all employees to ensure individual
performance aligns with company values.
SELECTED ACHIEVEMENTS
• Significant increase across the following functions:
⁃ Gaming revenue increased over 40%
⁃ Food sales increased over 70%
⁃ Beverage sales increased over 50%
• Lead and managed the design and build of full club refurbishment in 2014 including
new gaming room and floor design, extension of the wagering area, new bar and café
extension of bistro seating area.
⁃ Upon completion of refurbishment a new POS system was implemented
in conjunction with loyalty program, membership increased by over
2000 patrons resulting in increased visitation and spending.
• Developed staff goal performance and training initiatives to build effective teams and
strong, lasting relationships with the VRC Members and customers.
⁃ Excellent results in staff engagement resulting in collaboration,
ownership delivering highest standards in customer service, venue
presentation and well-being.
POSITIONS OF RESPONSIBILITY
2006 - 2015 AML/CTF Officer VRC
2006 - 2015 OH & S Committee Member VRC
QUALIFICATIONS/PROFESSIONAL DEVELOPMENT
2000 Leadership management
Certificate 1V Business Management – Hospitality
Responsible Service of Alcohol
Responsible Service of Gambling
2008 Conducting Employment Interviews
OTHER SKILLS
Extensive knowledge of Microsoft Word, Excel
Referees available on request