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Thomas John Strang
 517.677.9249  tommystrang@me.com  10524 Peakview Place Unit 1 Littleton, CO 80127
Professional Summary: A professional with a broad range of skills and experience in sales/marketing.
Exceptional relationship building and communication skills with a proven track record generating
consistent revenue growth. Poise under pressure to deliver results on time and on budget. Core strengths
include:
 Sales
 Marketing
 Guests Relations
 Analysis/Reporting
 Problem Solving
 Coordination
 Communication
 Staff Supervision
 Training
Professional Experience:
Lime Painting LLC Denver, Colorado
AccountsManager 2016 - Present
 Motivated/self-starterand the ability to work under pressure
 Build and maintain relationships with clients
 Develop and maintain excellent sales tactics
 Effectively manage time and establish priorities
 Adhere to company presentation guidelines and policies
 Strong interpersonal skills
 Manage assigned territory while developing new clientele
FireKeepers Casino Hotel Battle Creek, Michigan
2010 - 2016
Positions Held:
Executive Casino Host
Casino Host
VIP Concierge Supervisor
Players Club Supervisor
Aurora (VIP) Lounge Player Representative
Responsible for maintaining and growing a base of 425 clients by building personaland business
relationships through selling properties amenities, arranging hotel stays,concert/events,and dinner
accommodations. Promoted casino gaming on a daily basis by attending local and regional events.
Investigated and efficiently resolved customer issues and concerns.
 Promoted four times in five years
 Met bonus incentive cap each of the last four quarters since implemented
 Increased players list by at least 20% the last two years (trips, average play, and actual)
 Arranged and anticipating VIP guests needs prior visiting property
 Assisted VIP guests needs while on property
 Built effective active listening skills while guiding customers through the gaming process
 Mastered feature-Advantage/Benefit sales techniques
 Selling and promoting casino credit to increase coin-in, average daily play, and guests actualplay
per visit by 25% each the pasted three quarters
 Developed a “Play to Ticket,” promotion to drive VIP trips each day to increase average daily play
by 15%
 Development of compensation and upgrade policy through Patron and Vis Explore software to
increase average daily play and actual revenue to the bottomline by 20% or greater

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 Developing monthly Banquet Event Orders and par levels for VIP Aurora Lounge through Red
Rock Software
 Managing Aurora Lounge staff through customer service and their food experience
 Managing Players Club Representatives to hold standards forRewards Club, Call Center, Tickets
Sales, and FireKeepers Casino Hotel
Coldwater Surgery Coldwater, Michigan
Administrative Assistant (Part Time) 2004 – 2012
 Managing policies and procedures
 Front desk responsibilities
 Greeting and scheduling patients
 Coordination of benefits and insurance processing
 Filing
Country Inn & Suites Kalamazoo, Michigan
Receptionist & Event Set-up 2008 – 2009
 Involved in all aspects ofcustomer facing operations
 Working underin a highly demanding customer service driven environment
 Processed reservations and setup conference rooms for business clientele
 Mastered night audit operations
 Set-up and organized group functions
 Trained fellow employees
Angel Posting House & Livery Guildford, England
Receptionist & Event Banqueting Coordinator 2008 – 2008
 Oversaw front of house operations
 Set-up and organize functions including business conferences,weddings,and private parties
 Working well under pressure in a high demanding customer service driven environment
Education:
Grand Valley State University Grand Rapids, Michigan
BSC Business Hospitality Management 2005 – 2008
 Includes: Hospitality Management, Marketing, Fundamentals of Hospitality, Sports Marketing,
Human Recourse Management, Hospitality Law, Food and Beverage Service Systems,
Information Analysis,and Event/Meeting Planning
Grand Rapids Community College Grand Rapids, Michigan
General Educational Classes 2003 – 2005
(Teacher Training Course)
Volunteer Work
 Big Brothers Big Sisters (mentoring program for under privileged children)
o Built relationships and helped improve their skills socially and in school
 Kids Kingdom (community project)
o Helped build a playground for my local community
 Athletic charitable events
o Partake in local CrossFit and 5k, 10k races to help raise awareness/money for my
community

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References
John Sennish, M.D. Jim Wise
Coldwater Surgery FireKeepers Casino Hotel
General Surgeon Vice President of Marketing
(517) 279-4720 jwise@fireck.com
docjohnsennish@gmail.com (269) 660-5721
Dustin Ploehn Lauren Maceroni
FireKeepers Casino Hotel FireKeepers Casino Hotel
Players Club Manager Senior Executive Casino Host
dploehn@firekc.com lmaceroni@fireck.com
(269) 832-7526 (269) 425-0353
Brian Decorah Terry Keith
FireKeepers Casino Hotel Gaming Commission
President & CEO (269) 841-1072
(269) 660-5475 tkeith@nhbpgc.org
bdecorah@firekc.com