Garrett Gross has over 15 years of experience in operations management and general management roles in the golf industry. He has a track record of increasing revenue, implementing new systems, and identifying business opportunities. He is skilled in budgeting, expense control, financial reporting, and people management. References are provided from a former supervisor, employee, and business contact.

1. Garrett Gross
77230 Florida Avenue, Palm De CA 92211
Home: 760-408-9517 - Cell: 760-408-9517 - Palmroyalecc@aol.com
Summary
Focused Operations/GeneralManager successfulin contractnegotiation and process improvement. Remains calm and poised
even in high-pressure situations. Leverages in-depth knowledge of industrytrendsand shifts to offer valuable insights on
opportunitiesfor newgrowth and expansion.
Highlights
Team player Accounts Payable/receivable
Self-directed Budgeting
Sales background Expense Control
Implementing newbusinesssystems Computer Literate
Financial reporting Payroll Experience
Accomplishments
I Recruited,trained,supervised, motivated and monitored sales team whose performance lead to an increase of
revenue by 6 - 8% on an annual basis. Set budgets and maintained budgetgoals/targets.Purchased and Maintained detailed
documentation of a combined pro shop inventory of $270,000. Iover saw the Golf Course, Pro Shop, Club House and Food and
Beverage operations where I Processed, daily, weekly, monthly and annual sales reports.
Processed payrolland accounts payable/receivable. Identified newbusinessopportunities and developed marketing
strategies. I Worked closelywith multiple property managementcompaniesand board members. Implemented P.O.S.and
inventory control systems. I over sawthe Golf Course, Pro Shop,Club House and Food and Beverage operations.
Was a member of the "Golf Course Superintendent Association" where I attended monthly meetings and networked with
the top Superintendents of Southern California to help ensure the overall qualityand playability of Palm Royale C.C...
Former PGA Apprentice where I completed levels 1 and 2 to help further my education and learning experience in
Management and leadership.
Experience
General Manager
March 2000toApril 2015
Palm Royale Country Club －LaQuinta, CA
As General Manager and with my team, we operated the Pro Shop, clubhouse, golfcourse and supporting facilitiesin an
aesthetically pleasing, profitable and welcoming manner therebycontributing to the enhancement of the home owners
real estate investment through increased demand for the community. I handled weekly golfing events with 50 to 100 participants,
monthly golf tournaments for the Palm Royale homeowners and their guests, arranged and planned private parties and functions
for the community.
Pro Shop Manager
June 1997 to March 2000
MesaFamily Golf Center – Mesa, AZ
As Pro Shop Manager for the Mesa Familiy Golf Center, I was responsible for day to day operations, P.O.S. training and reports
as requested by the General Manager and Head Quarters in Mellville Ny., inventory control and detailed documentation, tracking
and refill ordering of $500,000 of merchandise.

2. Substitute Teacher
September 1995 to June 1997
Anchorage School District.
As a Substitute Teacher for the Anchorage School District, I held numerous long term sub positions in Elementary, Middle and
high Schools. I also help Sub positions in the Special Education department helping children and young adults with vocational
training
Education
Business Management
California Lutheran University－ Thousand Oaks, CA, USA
Social Media and Communicationscoursework
Advanced coursework in Business Administration
Coursework in Marketing and Advertising
References
Ryan Montgomery
Palm Royale C.C. Board President
Phone: 206-972-3538
(former supervisor)
Stan Krause
Retired Federal Officer
Phone: 760-702-1336
(Former employee)
(CurrentPRCC Board President)
Dorialn Enhelder
Certified Financial Planner
Wells Fargo
Phone: 480-830-5250