SlideShare a Scribd company logo
@dominicad
	
  
	
  
Time Theft – How Hidden & Unplanned Work
Commit the Perfect Crime
Dominica DeGrandis - Director, Training & Coaching
@dominicad
How to make
uncertainties
visible
@dominicad
5Unplanned
work
The Thieves	
  
Conflicting
priorities
Too much
WIP
Neglected
work
Unknown
dependencies
@dominicad
THIEF #1 – TOO MUCH WIP
When demand exceeds capacity
demand
capacity
@dominicad
WHY TOO MUCH WIP MATTERS
Effective
people say
yes
deliberately
Too much WIP delays work
@dominicad
WIP is a leading indicator
@dominicad
YOU KNOW THIEF #1 STEALS TIME WHEN...
Ø  Context switching is common.
Ø  We start new tasks before finishing
older tasks.
Ø  Work gets neglected and ages.
Ø  We say, “Yes, I’ll do that.”
Molecules	
  Of	
  Emo-on:	
  The	
  Science	
  Behind	
  Mind-­‐Body	
  Medicine,	
  Candace	
  B.	
  Pert,	
  1999	
  
@dominicad
hAps://docs.google.com/spreadsheets/d/1UKjHHM7Y-­‐
emzSo4p0RLhzLaIR4Yp3owWR3JdT5QghoY/edit#gid=0	
  
delivered
Build/
fix
Study
Silver
Bullet
Team
work
feedback
Business
requests
cycling done
(5)	
  
(3)	
  
(1)	
  
EXPOSE WIP
@dominicad
THIEF #2 – UNKNOWN DEPENDENCIES
Time delays due to:
Ø  Tightly coupled architecture
Ø  Bottlenecks from specialized skillset
Ø  Work outside of our control
	
  	
  
@dominicad
WHY DEPENDENCIES MATTER
Every dependency increases the
probability that you will be
late by 50%.
Dependencies are asymmetrical
in their impact.
	
  
Troy Magennis
@dominicad
Dependency x 3
you	
   friend	
   brother	
  
X	
  
X	
  
X	
   X	
  
X	
  
X	
   X	
  
X	
   X	
  
X	
   X	
   X	
  
1 chance
in 8
= 12.5% of
arriving
on time
@dominicad
YOU KNOW THIEF #2 STEALS TIME WHEN...
Ø  Coordination needs are high.
Ø  People aren’t available when you need
them.
Ø  A change in one part of the code
unexpectantly changes something else.
	
  
@dominicadEXPOSE DEPENDENCIES
deliveredinvestigate
Expedites or
Unplanned
Dependencies
feedback
Everything
else
waiting
8 days
@dominicad
THIEF #3 – UNPLANNED WORK
An Interruption –
usually to fix a
problem
Ex: Break fix,
expedites, incidents,
fires
@dominicad
WHY UNPLANNED WORK MATTERS
https://puppet.com/resources/white-paper/2016-state-of-devops-report
Unplanned work steals
time away from planned
work.
@dominicad
YOU KNOW THIEF #3 STEALS TIME WHEN...
Someone joins your slack channel and within 2
min, 4 people are sucked into the vortex.
@dominicad
donedoingTo do
Unplanned
work
Planned
work
validate
EXPOSE UNPLANNED WORK
	
  
@dominicad
THIEF #4 – CONFLICTING PRIORITIES
Conflicting
priorities are
when people are
uncertain or
disagree on what
to work on.
@dominicad
WHY CONFLICTING PRIORITIES MATTER
If people can’t prioritize
effectively, they try to
do too much at once.
Too much wip = longer Cycle Time.
@dominicad
YOU KNOW THIEF #4 STEALS TIME WHEN...
Ø  “When will my thing be done?”
Ø  “My thing is a high priority!”
Ø  “If my thing doesn’t get done by ____,
then…
@dominicad
EXPOSE CONFLICTING PRIORITIES
mainmnai	
  
delivereddoingTo do
Expedites
validate
Project 1
work
Project 2
work
On-hold
work
Maintenance
work
@dominicad
THIEF #5 - NEGLECTED WORK
Neglected, often important work
sits idle when other work is
seen as a higher priority.
	
  
@dominicad
WHY NEGLECTED WORK MATTERS
Important work sits waiting – until it
eventually becomes an emergency.
@dominicad
YOU KNOW THIEF #5 STEALS TIME WHEN...
“When are we going to finish x?”
“We can’t get to x right now,
because we’re working on y.”
@dominicad
EXPOSE NEGLECTED WORK
5	
  
donedoingTo do
Expedites
Unplanned
work
validate
9 days 13 days
Revenue
protecting
Revenue
generating
@dominicad
@dominicad
The
	
  
5 Thieves
@dominicad
5	
  
delivereddoingNext
Expedites
Revenue
protecting
validate
Revenue
generating
ALL THE TIME THIEVES EXPOSED
@dominicad
THE TIME THIEF O’GRAM
Unplanned
work
Unknown
dependencies
Conflicting
priorities
Neglected
work
Too much
WIP
20	
  
10	
  
5	
  
15	
  
1	
  
@dominicad
AGGREGATED TIME THIEF O’GRAM TREND
20	
  
10	
  
5	
  
15	
  
1	
  
	
  	
  	
  	
  	
  Oct	
  3 	
   	
  	
  	
  	
  	
  	
  Oct	
  10	
   	
  	
  	
  	
  	
  Oct	
  17 	
  	
  	
  	
  	
   	
  	
  	
  Oct	
  24	
  
	
  	
  
@dominicad
CONGREGATED TIME THIEF O’GRAM
20	
  
10	
  
5	
  
15	
  
1	
  
	
  	
  
	
  	
  
OCTOBER, 2016
Unplanned
work
Neglected
work
Unknown
dependency
Conflict
priority
Over
WIP
@dominicad
@dominicad
MORE ON TIME THEFT & UNCERTAINTY

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