Tiffany Broady is seeking a customer service role that offers advancement opportunities. She has over 7 years of experience providing excellent customer service in roles processing returns, shipping, receiving, and assisting customers. Her experience includes using SAP and Microsoft Office programs to research issues, create documentation, and communicate with customers and vendors. She is detail-oriented, able to multi-task and has a proven track record of excellent customer service.

1. 2768 Venetian Causeway Memphis, TN 38115 901-215-4551 Tiffbroady86@gmail.com
Tiffany Broady
Objective
My objective is to obtain employment that will allow me to utilize my excellent customer service skills
with opportunity for advance within the company.
Experience
May 2008-October 2015 XPO Supply Chain Memphis, TN
Material Support/NCI Clearing
 Research issues related to Non Conforming Items(NCI) using SAP and Order Manager
 Process defective returns that clerks are unable to process using SAP
 Process Virtual orders, Insurance claims, and Track orders using SAP
 Create IAR (Inventory Adjustment Request) forms using Excel templates
 Provide information to clerks such as Purchase Order, Return Authorization, and notification
numbers needed for processing
 ID defective returns using Picture tool software
 Answer email pertaining to various issues regarding defective returns using Microsoft Outlook
 Create spreadsheets of daily NCI’s using Microsoft Excel
 Ability to multi task and detail oriented
 Fax information to planners
 Research tracking information on various trucking companies websites
 Provide excellent customer service
Export Coordinator/Customer Service
• Create export docsforinternationalshipmentsusing GlobalTrade Services(GTS)
• Answer emails on various issuesfrom the customerusing Microsoft Outlook
• Virtually ship orders in SAP
• Order planning and processing expedite orders
• Create spreadsheets using MicrosoftExcel
• Research tracking information on various trucking companieswebsites
• Contacting help desk via telephone and emailon issues with orders
• Provide excellent customerservice
• Ability to multi task and detailoriented
Receiving, Shipping, and Returns Clerk
• Count,verify,and receive productsusing WMPlus system
• Pack and verify domestic and internationalshipments
• Processnewand used returns,research part numbers on unidentified parts,and processNCI’s
• Put away newand used returnsusing RF gun
• Repack new,unused product that needsnew packaging
• Provide excellent customerservice

2. February 2008-May 2008 Select Staffing Memphis, TN
Receiving and Shipping Clerk
• Count,verify,and receive products
• Pack and verify domestic and internationalshipments
• Proficient in using WMPlus system
November 2007-February 2008 Babies R Us Memphis, TN
Baby Registry Associate
• Assist expectantmothers with completing baby registries
• Provide excellent customerservice and greet guest as they enter the store
• Assist in other departmentsof the store when needed
March 2006-October 2007 Sitel Corporation Memphis, TN
Pharmacy 1.5 Assistant
• Answer phone calls from membersrelated to prescription drug related questions
• Notate membersaccounts
• Fax information to providers
• Provide excellent customerservice
Education
August 2004-
Present
University of Memphis Memphis, TN
Currently seeking a Bachelors Degree
• Dean’s ListSpring 2005
• Cumulative GPA:3.04
References
References are available on request.