1. Amber R. Moore
armoore5678@gmail.com | 3101 West End Avenue | Nashville, TN 37203 | 615.815.9724
EXPERIENCE
Senior Operations Licensing Specialist
ServiceSource International, Inc. Nashville, TN October 2013 – present
• Evaluate new software to ensure it meets required results and reaches maximum efficiency
• Develop and validate reports and tools for leadership allowing them to monitor business health
• Ensure the integrity of client information maintained in the database systems
• Provide process improvement recommendations to managers based on an understanding of other
accounts or based on analytical evidence
Senior Operations Analyst
ServiceSource International, Inc. Nashville, TN August 2012 – October 2013
• Performed complex data analysis in support of standing customer requests
• Used and supported database applications and analytical tools: evaluated data quality, applications, and
functions, produced output, maintained data assets
• Contributed to new product development and improvement in product delivery and presentation
• Developed awareness of and familiarity with issues and events affecting SSI data assets
Operations Senior Services Specialist
ServiceSource International, Inc. Nashville, TN July 2011 – August 2012
• Generated sales quotations for multi-million dollar accounts
• Updated and managed Excel spreadsheets
• Handled external and internal queries in a professional manner while exceeding daily targets
• Checked the data integrity of high-dollar purchase orders and invoices
• Worked with team members and reporting lines to enhance existing processes to ensure maximum
automation and efficiency
Operations Services Specialist
ServiceSource International, Inc. Nashville, TN March 2010 – July 2011
• Generated sales quotations for customers using sales database systems
• Updated and managed Excel spreadsheets
• Handled external and internal queries in a professional manner while exceeding daily targets
• Checked the data integrity of purchase orders and invoices
• Worked with team members and reporting lines to enhance existing processes to ensure maximum
automation and efficiency
Sales Associate
Dillard’s Department Store Nashville, TN September 2009 – March 2010
• Engaged all customers with professional service and a positive attitude
• Exceeded individual sales goals on a monthly basis
• Communicated all customer and associates’ needs with management
• Assisted in processing, displaying and replenishing all inventory
Tax Processor and File Room Coordinator
Watkins Uiberall, PllC Memphis, TN February 2009 – September 2009
• Filed, reviewed and assembled all tax returns and financial statements
• Monitored and ordered inventory and supplies for entire firm (50+ associates)
• Updated client information, records, and billing monthly
• Researched and collected data for annual marketing survey

2. COMPUTER SKILLS
• Microsoft Office
• GoFileRoom
• ProSystem fx tax program
• EBS Oracle Applications
• VMWare Entitlement BI
• Microsoft Dynamics CRM
• VMStar Salesforce
EDUCATION
Mississippi State University, Starkville, MS
Bachelor of Business Administration in General Business
(Emphasis Marketing & Management), 2008
Activities
• President’s Scholar
• Member – Pom Squad
• Member – Phi Mu Sorority
Community Involvement
Junior Achievement
Capernaum Nashville – Younglife
Nashville Sports League
Nashville Girls on the Run
Susan G. Komen Race for the Cure, Nashville, TN
• Race Volunteer: 2010
St. Jude Country Music Half Marathon
• Race Participant: 2012 - 2014