Emily Tabor is seeking a customer service position that utilizes her skills. She has over 10 years of experience in various customer service roles including security officer, customer advocate, pet trainer, receptionist, and more. She is fluent in English and Spanish and has computer and technical certifications. Her resume demonstrates strong skills in customer service, computers, and office administration.

1. Emily Tabor
Mayfield, KY
Cell Phone: 270-804-3883
Email: emma802@gmail.com
OBJECTIVE
Seeking a challenging and rewarding position that will utilize my excellent customer service and computer skills to help achieve
steady growth and success.
Languages
Fluent in both Spanish and English.
WORK HISTORY
January 2016 – September 2016
Security Officer – Clark Security, Evansville, IN
 Patrol grounds indoors & outdoors.
 Check employee badges
 Check temperatures of refrigerated trailers
 Assist Chief Officer when needed
Oct 2014 – March 2015
Customer Advocate – Teletech, Paducah, Kentucky
 Answer incoming calls to assist Blue Cross Blue Shield members
 Assist members with questions regarding Benefits and Claims
 HIPPA Verification
 Take online ACH Payments
 Set up Automatic ACH Payments
 Redirect, Transfer and Conference calls to proper areas when needed.
Aug 2010 – Oct 2014
Pet Trainer/Customer Service - PetsMart, Schereville, Indiana
 Instruct Obedience classes from Puppy through Advance training
 Work registers when needed
 Help on sales floor with product purchases and information
 Assist Customers with a variety of questions and needs
 Assist managers when and where needed
 Stocking, Pricing, and various retail assignments
 Assist with giving tours to school and girl scout troops
July 2010 – February 2011
Receptionist /Customer Service - Visicall Cafe, Nashville, Tennessee
 General Customer Service with Spanish speaking clients
 Answering phones
 Setting up video conferencing calls
 Maintain Computers, perform installs and upgrades to software
October 2009 – November 2010
Laundry Mat Attendant/Customer Service – Harding Coin Laundry, Nashville, Tennessee
 Assist customers with proper machine operation
 Keep facility clean and free of clutter
 Answer phones in a pleasant, professional manner
 Wash, Dry and Fold for drop off service
 Keep vending machines stocked

2. October 2008 – December 2008 (Seasonal Only)
HR Assistant/ Office Assistant -The Salvation Army, Nashville, Tennessee
 Translate for Spanish speaking residents applying for Angel Tree Assistance
 Answer and field incoming phone calls
 Assist in filling out applications
 Verifying applicants income, residence, spelling and other relevant information
 Filing applications
 Prepare tags for distribution
 Assist when and wherever directed by management
April 2008 – June 2008
Inside Sales Customer Representative - Precision Tools Service, Nashville, Tennessee
 Process customer purchase orders and RFQ’s (Request For Quotation) using TKS Global database
 Assist customers with information regarding pricing, item specifications, changes in order status, and delivery times
 Generate and mail customer invoices
 Communicate with parent company in Japan to obtain pricing, product information, order status, and delivery times
 Calculate customer pricing based on wholesale costs and discount codes obtained from vendor online databases
 Answer telephone calls and emails in a professional and courteous manner
 Assist management with special tasks and projects as instructed
 Operated various office equipment (PC, scanners, printers, fax machines, etc)
o Shipping and receiving (UPS Worldship, USPS)
April 2006 – March 2008
Front End Coordinator/Customer Service Desk - CompUSA, Brentwood, Tennessee
 Verify start-of-day cash balance in registers and safe
 Reconcile opening cash balances with closing statements from previous day
 Investigate cash and order discrepancies
 Count end-of-day cash and checks in preparation for daily deposit
 Assist customers with in-store financing and credit applications
 Process and categorize merchandise returns
 Assist customers with technical questions via telephone and in person
 Assisted Spanish speaking customers when needed
 Supervised front end cashiers
 Assisted Front End Manager with scheduling and daily tasks
November 2004 – April 2006
Customer Service Representative - Hollywood Video, Franklin, Tennessee
 Work front-end cash registers
 Greet customers in a courteous and helpful manner
 Assist customers with product selection and information
 Answer telephone calls in a courteous and helpful manner
EDUCATION
Microcomputer Specialist in Computer Operations Technology
Tennessee Technology Center, McKenzie, Tennessee
Graduation date: June 2004
Certified Nurse’s Assistant
Oak Manor Retirement Center Nursing Program
Completed 3 month course. (License expired)

3. CERTIFICATIONS AND LICENSES
Certified PC Operator
Tennessee Technology Center, McKenzie, Tennessee
· Proficient with Windows XP, Vista and Windows 7 Professional, Windows 10
· Able to install, setup and maintain desktops and laptops with Windows OS as well as other programs
· Basic knowledge of various MS Office software applications (Word, Excel, etc.)
· Advanced knowledge of internet, email and various other web-based sites and how they are used
Certified PC Hardware Technician
Tennessee Technology Center, McKenzie, Tennessee
· Able to diagnose and repair most PC hardware issues
· Virus and spy ware diagnoses and removal
· Install, and set up most hardware, drivers and software
· Can install and operate scanners, external/internal hardware and various other PC equipment
· Basic networking skills
· Advanced knowledge of building and upgrading Personal Computers
Certified Nurses Assistant
Oak Manor Retirement Center, McKenzie, Tennessee
(License Expired)
HONORS AND ACTIVITIES
Student Class Representative
Tennessee Technology Center, McKenzie, Tennessee
Girl Scout Troop Leader, McKenzie, Tennessee
* Positions working as Certified Nurses Aid:
Oak Manor Nursing Home (McKenzie, TN)
McKenzie Retirement Center (McKenzie, TN)
**Positions with animal related jobs and or volunteer work are as listed:
Kennel Attendant for My Second Home Boarding Facility Franklin, TN (10/2003)
Veterinarian Assistant/Recpetionist for Archer Animal Hospital – Chicago, IL (1993)
Dog Training Instructor and Director of Training for Gage Park All-Breed Dog Training Group – Chicago, IL (1990-1993)