Shiryra J. Crabb has experience in project management, database design, and technical skills including Microsoft Office, Dynamics CRM, and MySQL. She has a Bachelor's degree in Clinical Health Informatics from Georgia State University, where she maintained a 3.47 GPA. Her work experience includes roles at Microsoft, where she advises customers on technology solutions, and Best Buy, where she provided customer support and sold products.

1. Shiryra J. Crabb
3492 English Oaks Dr. Kennesaw,GA 30144 | Email: shiryrajcrabb@gmail.com | Direct: 340-998-5500
EDUCATION
Bachelor of Interdisciplinary Studies in Clinical Health Informatics May 2016
Georgia State University, Atlanta, GA GPA: 3.47
EDUCATION EXPERIENCE
Husky Air System Business Case Project:
Managing IT Projects Fall 2014
• Worked with a group of 4 other members
• Applied project management competencies to escalate IT air system project
• Used aspects of an organizational environment using Microsoft Project application
• Compared solutions for client to reduce time and costs
• Estimated task duration using Microsoft Project
• Identified relationships between each task and duration to create a forecast schedule
TrickumOps LLC Database Creation Project:
Database Management Systems Spring 2015
• Worked with a group of 3 other members
• Designed new database system for client using SQL to improve their hiring process
• Used MySQL server to build databases
• Queried data information for data collection and analysis using SQL software
• Created data models using entity-relationship data modeling for client
TECHNICAL SKILLS
• Microsoft Suite: Word, Excel, PowerPoint,
Outlook, OneNote, Access,Publisher, Project,
Office 365
• Dynamics CRM
• Visio, Signavio, Business process modelers
• MySQL
LEADERSHIP AND ACCOMPLISHMENTS
• Health IT Summit 2015 Health Informatics
Program Representative, Georgia State
University
• President’s List 2015
• Dean’s List 2014, 2015
• Hope Scholarship 2013, 2014, 2015
• Who’s Who Among Student in American
Universities and Colleges 2015
WORK EXPERIENCE
Microsoft
Atlanta, Georgia Dec. 2014 – Present
• Results-oriented Professional with experience selling into business accounts with hardware/software solutions
• Strong understanding and practice of Dynamics CRM and Microsoft Office 365
• Advise customers to discover, enable and implement high-value Microsoft technology solutions and services by
providing an elite level of product knowledge
• Experience in developing and facilitating training programs
• Proven ability to provide excellent presentation skills
• Proven ability to provide leadership to internal teams and teammates
• Strengthen the value of customer relationships with Microsoft technology through guided and technical
instruction
• Received the Most Valuable Professional (MVP) recognition
Best Buy
Smyrna, Georgia Sept. 2013 - Jan. 2015
• Provided excellent customer service and support on Microsoft, Android and Apple platforms
• Excelled at selling products and Geek Squad protection services
• Certified Microsoft Consultant