This presentation covers the most pertinent research from the field of positive psychology related to both being successful and happy in the workplace. It highlights the positive organizational culture that LinkedIn embodies and offers ways for individuals to further elevate their daily work lives. It includes an overview of the field, summarizes meaningful research studies, and offers interventions that an individual can use in their daily working lives. Questions? Feedback? Please don't hesitate to reach out on LinkedIn!
Positive psychology is a revolutionary new field that studies the root causes of happiness, productivity, and success. In this program, you’ll have an opportunity to practice proven techniques to:
Consciously direct your thoughts towards creative, adaptive, constructive behaviors
Communicate to build relationships and motivate colleagues and staff
Shift conversations from problems to solutions
Take risks to increase energy and revitalize the workday
What is positive psychology. How and why should you implement positive psychology based interventions in the workplace. Discover here how these contribute to employee well-being. These slides were the basis for the discussion at the Metal Health and Well-being Seminar hosted by The Conference Board.
Emotional Intelligence involves our ability to recognize, understand, and utilize our emotions in a constructive manner. How much impact does this have in the workplace: a lot! Research shows it is the strongest predictor of performance and the foundation for critical leadership skills. This full-day program provides participants with a framework of the personal and social dimensions of emotional intelligence, and provides concrete strategies for applying these skills in the workplace.
Emotional intelligence taps into a fundamental element of human behaviour that is distinct from your intellect.The communication between your emotional and rational ?brains? is the physical source of emotional intelligence.
The pathway for emotional intelligence starts in the brain, at the spinal cord. Your primary senses enter here and must travel to the front of your brain before you can think rationally about your experience.The awareness that emotional intelligence has become an important job skill, even surpassing technical ability, has been growing over the last number of years.As teamwork becomes increasingly important in the workplace, people who are able to understand, get along with and work well with others will become increasingly sought after. Highly emotionally intelligent people have well developed people skills allowing them to develop relationships with a diverse range of personalities and people from various cultures and backgrounds. People who are able to work well with others have sought after attributes in an increasing globalization and evolving diverse workplace.
How to build your own resilience and the resilience of your team.
slides accompanying the Rowan workshop and talk on Building Resilience, available inhouse or as a speaker.
Positive psychology is a revolutionary new field that studies the root causes of happiness, productivity, and success. In this program, you’ll have an opportunity to practice proven techniques to:
Consciously direct your thoughts towards creative, adaptive, constructive behaviors
Communicate to build relationships and motivate colleagues and staff
Shift conversations from problems to solutions
Take risks to increase energy and revitalize the workday
What is positive psychology. How and why should you implement positive psychology based interventions in the workplace. Discover here how these contribute to employee well-being. These slides were the basis for the discussion at the Metal Health and Well-being Seminar hosted by The Conference Board.
Emotional Intelligence involves our ability to recognize, understand, and utilize our emotions in a constructive manner. How much impact does this have in the workplace: a lot! Research shows it is the strongest predictor of performance and the foundation for critical leadership skills. This full-day program provides participants with a framework of the personal and social dimensions of emotional intelligence, and provides concrete strategies for applying these skills in the workplace.
Emotional intelligence taps into a fundamental element of human behaviour that is distinct from your intellect.The communication between your emotional and rational ?brains? is the physical source of emotional intelligence.
The pathway for emotional intelligence starts in the brain, at the spinal cord. Your primary senses enter here and must travel to the front of your brain before you can think rationally about your experience.The awareness that emotional intelligence has become an important job skill, even surpassing technical ability, has been growing over the last number of years.As teamwork becomes increasingly important in the workplace, people who are able to understand, get along with and work well with others will become increasingly sought after. Highly emotionally intelligent people have well developed people skills allowing them to develop relationships with a diverse range of personalities and people from various cultures and backgrounds. People who are able to work well with others have sought after attributes in an increasing globalization and evolving diverse workplace.
How to build your own resilience and the resilience of your team.
slides accompanying the Rowan workshop and talk on Building Resilience, available inhouse or as a speaker.
2017 Convene Canada AHP conference presentation on leadership. Some say that leaders make or break organizations and I say, having an organizational leader with a growth mindset is absolutely key to thriving in today's competitive environment.
What is Emotional Intelligence. How to develop your Emotional Intelligence.
Presentation made by Philippe Grall, Executive Coach & Trainer.
President of Equilibre Inc.
www.e-quilibre.jp
* Online course: https://www.voiceofthebusinessacademy.com/course/emotional-intelligence-ei-leadership-development
Emotional Intelligence (EI) is the ability to understand and manage your own emotions, and those of the people on your team or around you. People with a high degree of emotional intelligence know what they're feeling, what their emotions mean, and how these emotions can impact others.
For leaders, having emotional intelligence is essential for success in business. The five primary elements of emotional intelligence are self-awareness, self-regulation, motivation, empathy, and social skills. To be effective, the better a leader relates to and works with others, the more successful they will be.
This webinar will step you through all of the elements of emotional intelligence and how to incorporate them into your leadership development to improve relationships, build trust, and create a teamwork culture. The more that you, as a leader, manage each of these elements, the higher your emotional intelligence. So, let's look at each element in more detail and examine how you can grow as a leader.
Discuss a workable definition of Emotional Intelligence in leadership and team building.
Understand the five domains of Emotional Intelligence.
Team Building Exercise to explore personal strengths and vulnerabilities related to EQ.
Develop an EQ Action Plan resulting in improved team performance.
LVS Consulting is pleased to offer 51 free talks on positive psychology in 2013. This is a sample of a free talk that was given as a keynote. For more information, please visit http://www.lvsconsulting.com/2012/09/06/51-free-talks-on-positive-psychology/ and contact LVS Consulting.
This presentation is to tell you if YOU HAVE IDENTIFIED WHAT IS IMPORTANT? ARE YOU ARE MAKING IT HAPPEN? ARE YOU IN CONTROL and
ARE YOU ENJOYING EVERY STEP OF YOUR LIFE? If not, then how to do so by maintaining balance between work and life is what you get to master using this presentation.
In today’s’ stressful times, balancing between work and home can prove to be quite challenging. Constantly trying to fulfill demands at work and home can become challenging and lead to stress and dissatisfaction. And gradually, these negative elements take a toll on work performance and personal life.
This webinar goes over some helpful tips and tricks to balance your work and personal life without compromising on spending time with your loved ones.
A team that works well together understands the strengths and weaknesses of each team member. One of the benefits of strong teamwork in the workplace is that team leaders and members become proficient at dividing up tasks so they are done by the most qualified people.
APS Positive Psychology #1 (intro to wellbeing science)Jo Mitchell
These slides were used for APS Study Group presentations in 2016:
- East Brighton (FlightWise), Thursday 20th October 2016
- Albury psychologists and allied mental health professionals, La Maison on Friday 29th July 2016
2017 Convene Canada AHP conference presentation on leadership. Some say that leaders make or break organizations and I say, having an organizational leader with a growth mindset is absolutely key to thriving in today's competitive environment.
What is Emotional Intelligence. How to develop your Emotional Intelligence.
Presentation made by Philippe Grall, Executive Coach & Trainer.
President of Equilibre Inc.
www.e-quilibre.jp
* Online course: https://www.voiceofthebusinessacademy.com/course/emotional-intelligence-ei-leadership-development
Emotional Intelligence (EI) is the ability to understand and manage your own emotions, and those of the people on your team or around you. People with a high degree of emotional intelligence know what they're feeling, what their emotions mean, and how these emotions can impact others.
For leaders, having emotional intelligence is essential for success in business. The five primary elements of emotional intelligence are self-awareness, self-regulation, motivation, empathy, and social skills. To be effective, the better a leader relates to and works with others, the more successful they will be.
This webinar will step you through all of the elements of emotional intelligence and how to incorporate them into your leadership development to improve relationships, build trust, and create a teamwork culture. The more that you, as a leader, manage each of these elements, the higher your emotional intelligence. So, let's look at each element in more detail and examine how you can grow as a leader.
Discuss a workable definition of Emotional Intelligence in leadership and team building.
Understand the five domains of Emotional Intelligence.
Team Building Exercise to explore personal strengths and vulnerabilities related to EQ.
Develop an EQ Action Plan resulting in improved team performance.
LVS Consulting is pleased to offer 51 free talks on positive psychology in 2013. This is a sample of a free talk that was given as a keynote. For more information, please visit http://www.lvsconsulting.com/2012/09/06/51-free-talks-on-positive-psychology/ and contact LVS Consulting.
This presentation is to tell you if YOU HAVE IDENTIFIED WHAT IS IMPORTANT? ARE YOU ARE MAKING IT HAPPEN? ARE YOU IN CONTROL and
ARE YOU ENJOYING EVERY STEP OF YOUR LIFE? If not, then how to do so by maintaining balance between work and life is what you get to master using this presentation.
In today’s’ stressful times, balancing between work and home can prove to be quite challenging. Constantly trying to fulfill demands at work and home can become challenging and lead to stress and dissatisfaction. And gradually, these negative elements take a toll on work performance and personal life.
This webinar goes over some helpful tips and tricks to balance your work and personal life without compromising on spending time with your loved ones.
A team that works well together understands the strengths and weaknesses of each team member. One of the benefits of strong teamwork in the workplace is that team leaders and members become proficient at dividing up tasks so they are done by the most qualified people.
APS Positive Psychology #1 (intro to wellbeing science)Jo Mitchell
These slides were used for APS Study Group presentations in 2016:
- East Brighton (FlightWise), Thursday 20th October 2016
- Albury psychologists and allied mental health professionals, La Maison on Friday 29th July 2016
Positive Psychology meets Service Design - "2 psychologists enter in a shop a...Edite Amorim
Positive Psychology and Service Design workshop, presented in the Global Conference of Service Design in Stockholm, October 8th, 2014.
By Edite Amorim & Rita Pureza, THINKING-BIG
www.thinking-big.com
Women entrepreneurs are passionate about their services and products but not necessarily about sales. Positive psychology has a lot to teach us about how to bring meaning, purpose, passion and our character strengths to developing customers and clients for our services and products.
Achieve Talent Retention and Optimization With Positive Psychology, Strengths Psychology and Appreciative Inquiry was presented through NACN Consulting: http://www.nacn.sg/seminar/ to help business leaders maximize and retain their Gen Y talent.
Talent retention and optimization is vital to every business but especially in healthcare where employees are your most valuable natural resource but are vulnerable to stress, burnout and compassion fatigue.
We all hope to lead happy, meaningful lives. Is there a way for us to achieve that while working in higher education? Can our students find personal fulfillment in the classroom as well? The principles of positive psychology suggest a definitive “yes!” to both of these questions. This presentation challenged attendees to identify their true purpose for pursuing work in higher education; to learn how the principles of positive psychology are applicable to the field of higher education; and to explore specific pathways to teaching, embedding, and living positive education.
Does positivity enhance work performance Arpita Pari
A presentation on how being positive can influence individual performance and bring change in the organization or vice versa.
Positivity will not only help in building confidence but also help to overcome any kind of situation.
Natural Language processing in the digital age & the impact on relationships ...Salema Veliu
This was part of a workshop presentation l did a couple of years back for Flight Centre UK looking at language in the workplace and the impact on performance and leadership. It's been interesting to see recent to see the views on 'SlideShare' of this work. 'Psycholinguistics' has always been a huge part of my Uni studies and my work. It's helped to understand 1. How we process and 2. What we can learn from the language we use and how that in turn can interfere with behaviours. Demonstrated by the modality of Related Frame Theory which is a powerful tool in decoding behaviours, and habits human habits from speech around machine/technology referred to as (Psychotechnology). Just to be absolutely clear I’m not talking about Neuro Linguistic programming. But Natural Language Processing which is a branch of AI that looks at the interaction between computers and humans using natural language. I believe there are cross functional connections that we can use to enhance the learning elements of machine learning
Leader Development Across the Life SpanEric Kaufman
Leadership development is a vested interest of Extension, which provides a multitude of programs for individuals of all ages. To properly position each program and meet the needs of participants, we must understand the progression of leader development across a leader’s entire life experiences. With a foundation that builds on three established frameworks, the proposed model of leader development across the life span suggests that when a leader encounters triggers, resulting from interactions and engagement with society, they initiate an inward-focused, meaning-making process that results in action. With this, a leader exerts a greater influence within the environment as he or she develops. This session further explores the implications of a life span model of leader development for leadership programs in a variety of contexts and provides an overview of possible applications for Extension professionals.
Each month, COR strives to deepen one’s understanding of Gentle Teaching through the development of a monthly theme focusing on a particular aspect of a Culture of Gentleness.
APM event hosted by the North West Branch on 5 December 2023.
Speaker: Katie Demain, Global Partner and Change Expert, iOpener Institute
There is compelling evidence that it pays to invest in your employees’ happiness. Research findings are clear that happier employees are more productive, which improves your bottom line. Your happiest employees are 65% more energised at work, spend twice as much time on-task, and intend to stay in their job 4 times longer, according to iOpener Institute. This event was held on 5 December 2023.
But what does being happy at work actually mean? Why is happiness considered the antidote to poor performance? Isn’t happiness just a fuzzy concept? Should workforce happiness be on your agenda in the current tough economic climate? What does making happy employees mean in real terms for business leaders and managers?
This event will bring participants up to speed with all aspects behind workforce happiness – its theory, its value and its challenges – for managers, teams and individuals. And to present practical solutions that you’ll be able to implement straight away with your teams.
https://www.apm.org.uk/news/does-happiness-pay/
Similar to Thriving at Work: The Science of Positive Psychology (20)
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Thriving at Work: The Science of Positive Psychology
1. The science of positive psychology
… and how it can be applied in your work life
Stephanie Harrison
Master of Applied Positive Psychology
University of Pennsylvania
2. Questions we will be exploring
What is
positive
psychology?
What can
positive
psychology
teach me about
thriving at
work?
What can I do
differently
today to help
me to thrive at
work?
3. What is happiness or well-being?
How is it defined and measured?
What does it mean to live a good life?
Can I improve my own well-being?
Can organizations and societies enable well-being?
9. 9
Let’s remember how lucky we are
Having a harsh boss is linked to heart problems in employees
Disengaged workers have 37% higher absenteeism, 49% more accidents, and 60% more errors and
defects
In organizations with low employee engagement scores, they experienced 18% lower productivity,
16% lower profitability, 37% lower job growth, and 65% lower share price over time.
Three quarters of the global workforce are not engaged at work
Workplace stress leads to an increase of almost 50% in voluntary turnover – and the turnover costs
associated with recruiting, training, lowered productivity, lost expertise, etc. are estimated to be 20% of
an employee’s salary
10. 10
• If you believe you have emotional support in the workplace, you are 2.4 times
more likely to live (over a 20 year period) than people who do not have
emotional support
• Impact of lack of social integration on health is as significant a risk factor as
smoking, excessive alcohol and lack of physical activity
(Shirom, Toker, Alkalay, Jacobsen and Balicer, 2011)
(Holt-Lupstad. Smith and Layton, 2010)
11. 11
What do positive organizations look like?
Positive
Organizations
Kindness
Trust
Respect
Inspiration
16. 16
What does the intersection look like?
More satisfied with their jobs
Greater autonomy
Better performance on
assigned and objective tasks
Likely to take on extra-role
tasks
Receive more social support
More invested and involved
in their jobs
Describe their jobs as
meaningful
Physically healthier
(Boehm & Lyubomirsky, 2008)
17. 17
What can you do to live at the intersection?
Positive organizational culture has six core characteristics:
• Caring for, being interested in, and maintaining responsibility for colleagues as friends.
#relationshipsmatter
• Providing support for one another, including offering kindness and compassion when
others are struggling. #compassionateleadership
• Avoiding blame and forgive mistakes. #consciousbusiness
• Inspiring one another at work. #demandexcellence
• Emphasizing the meaningfulness of the work. #economicgraph
• Treating one another with respect, gratitude, trust, and integrity. #integrity
Who is someone in your work life who embodies one of these characteristics?
How might you be this person for someone else?
(Cameron, Mora, Leutscher, & Calarco, 2011)
18. 18
How can you handle tough external situations at work?
Sense of meaning or purpose
Personal connection
Competence and autonomy
Impact
Self-
empowerment
Which one of these comes naturally to you?
What specific area might you focus on to further empower
yourself?
(Spreitzer, 1995)
19. Daily Interventions
19
Empower yourself through meaning or purpose
Sense of meaning or purpose
• Every night or every week, write down three things that went well and why they
happened. This exercise has been shown to increase positive emotion and sense of
meaning
• Consider your purpose, or mission in life. What unique strengths, values, passions and
talents do you offer to positively influence others and the world at large? Consider
these criteria below. Then, write your mission in 10 words or less.
• A purpose provides "an ultimate aim toward which one can make progress.“
• Your purpose is meaningful to you; in other words, you are the driving force behind your purpose, not your friends or
parents or teachers.
• Your purpose is also meaningful to others; it is different from other kinds of meaning in that it seeks to benefit not just
you but others as well.
(Seligman, 2011)
20. Daily Interventions
20
Empower yourself through meaning or purpose
• Stressed about something? Quick – find the nearest person who needs help and offer
it to them. Giving to others helps you to cope with your mental stress and boost your
positive emotions
• Be present in conversations with others. The mere presence of a cell phone in an
interaction can lessen the quality of an in-person conversation – even if you’re not
using it.
• Make time for your relationships, just as you would make time for exercise or for work.
Consider how you might make that time more valuable – such as by expressing
gratitude or appreciation, capitalizing on their good news, and hug each other a lot!
Personal connection
(Lyubomirsky, 2007)
21. Daily Interventions
21
Empower yourself through meaning or purpose
Competence and autonomy
• Choose, define and commit to your important goals. Keep them SMART: Specific,
Measurable, Attainable, Relevant, and Time bound. Research has shown that when
major change is broken down into goals or sub-goals that are specific and difficult (but
still attainable), the highest results are achieved. In addition, you are more likely to
succeed if you publicly commit to goals (such as telling your manager or coworker that
you will do something).
• What are you absolutely best at? Find and uncover your signature strengths. In a
longitudinal study, strengths use was found to be an important predictor of well-being
and led to less stress and increased positive affect, vitality, and self-esteem at 3-month
and 6-month follow-up (Wood et al., 2011). You can take the “VIA Survey of Character
Strengths” here: https://www.authentichappiness.sas.upenn.edu/
(Locke, 1996)
23. Daily Interventions
23
Empower yourself through meaning or purpose
Impact
• Envision your future best self. Choose a period of time in the future and
imagine that at that point in time, you are expressing your best possible
self strongly. Imagine it in close detail. What will this look like at work? In
other domains of your life? Write down the details. Afterwards, you can
look at ways of starting to move towards this vision.
(Lyubomirsky, 2007)
24. 24
Back To Our Theory of Well Being
P: Positive emotions
E: Engagement
R: Positive relationships
M: Meaning
A: Achievement
P
E
R
M
A
(Seligman, 2011)
25. 25
Positive Emotions
• Negative emotions narrow our action urges and
positive emotions broaden them
• Positive emotions ---> broaden awareness --->
build resources --> some of the resources that
are built come back and yield/amplify positive
emotions
• What are some ways you might cultivate
positive emotion?
P
E
R
M
A
(Fredrickson, 2009)
26. 26
Engagement
• We create engagement when we are fully
present, mindful and creating opportunities for
flow
• Be present in the moment: mindfulness,
savoring, experiencing awe
• Lose yourself: use your signature strengths to
enter into flow
• When was the last time that you felt the
sensation of flow?
P
E
R
M
A
(Csikszentmihalyi, 2009)
(Brown & Ryan, 2003)
(Bryant et. al, 2005)
27. 27
Relationships
• Positive social connections, promoting social
integration and social support, have been
linked to positive health behaviors and positive
emotional states like feelings of belonging and
purpose.
• How do you currently build positive
relationships?
P
E
R
M
A
(Seligman, 2011)
28. 28
Meaning
• “The purpose of life is a life of purpose.” – Robert
Byrne
• It is possible to craft your job into a calling by
leveraging your strengths, values and goals
P
E
R
M
A
(Wrzesniewski, McCauley, Rozin, Schwartz, 1997)
29. 29
Achievement
• Many of us strive to better ourselves in some way,
whether we're seeking to master a skill, achieve a
valuable goal, or win in some competitive event
• Set goals that are challenging but achievable
• Savor your successes!
• Be compassionate towards yourself when you
experience setbacks through 1) self-kindness, 2)
sense of common humanity, and 3) mindfulness
P
E
R
M
A
(Seligman, 2011)
(Locke, 1996)
(Neff, 2011)
31. People’s happiness depends on the happiness of others with whom they are connected.
In LinkedIn terms: Your happiness influences your third-degree connection’s happiness.
(Christakis & Fowler, 2008)
32. 32
Core messages of today’s presentation
• Your environment matters… but your own actions matter too
• Pursuing your own happiness is a smart career move, an act of service
to those around you, and a way to drive meaningful change within our
organization and the world
• Thriving at work is absolutely, positively possible!
Any other takeaways you’d like to share?