The UX Toolbox: 10 techniques to improve your user experience
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The document outlines 10 techniques for improving user experience (UX). It discusses: 1) Being visionary in developing a vision for the user's experience. 2) Getting to know users by creating user personas. 3) Measuring user engagement beyond just conversions. 4) Thinking like a washing machine by iterating quickly rather than a waterfall approach. 5) Dealing with change by planning for it. 6) Getting creative and collaborative by involving diverse teams. 7) Using tools to aid the design and development process. 8) Asking for and acting on feedback. 9) Recruiting an in-house UX team.
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The UX Toolbox: 10 techniques to improve your user experience
- 1. The UX Toolbox: 10 techniques for a better user experience David Jarvis, TUI Travel Photo credit: bre pettis / flickr.com
- 3. Let’s get our hands dirty! Photo credit: David Poole / flickr.com
- 5. 1. Be visionary Photo credit: starbeard / flickr.com
- 6. Photo credits: rpriegu/ flickr.com & Wikipedia
- 7. 2. Get to know your users Photo credit: Maria Trebol Azul / flickr.com
- 8. Photo credit: Crissy Terawaki Kawamoto/ flickr.com
- 9. Photo credit: Dave Gray / flickr.com
- 11. Photo credit: anikarenina / flickr.com
- 13. 4. Measure engagement “ Meaningless statistics were up one-point-five per cent this month over last month.” Cartoon: cartoonbank.com
- 14. Photo credit: .Jes/ flickr.com
- 16. Photo credit: Scott Ableman/ flickr.com
- 17. 5. Think washing machine Photo credit: maria.cassiani/ flickr.com
- 18. With thanks to: Leisa Reichelt/ disambiguity.com
- 19. Oh Jared, I should have listened… See: http://www.uie.com/articles/death_of_relaunch/
- 21. 6. Deal with change Photo credit: hockadilly/ flickr.com
- 22. Photo credit: margaretgouldstewart / flickr.com
- 23. Photo credit: margaretgouldstewart / flickr.com
- 24. Photo credit: margaretgouldstewart / flickr.com
- 25. 7. Get creative Linus Pauling / Photo credit: Wikipedia
- 26. Oz Ibrahim from the UX Team @ TUI Travel / Photo credit: andyb/ flickr.com
- 28. 8. Add tools to help you make and do Find out more at balsamiq.com
- 29. Find out more at axure.com
- 30. 9. Ask for feedback (and act on it) Photo credit: adactio / flickr.com
- 32. 10. Recruit an in-house team
- 34. Thankyou. David Jarvis david . jarvis @ tuitravel .com linkedin.com/in/dcjarvis Photo credit: bre pettis / flickr.com