This document discusses how social media has changed communication and business. Some key points made are:
- Social media allows for two-way conversations and engagement between people with shared interests. It is about building relationships, not just broadcasting information.
- People now spend more time on social media platforms like Facebook than other forms of communication. Facebook users spend an average of 20 minutes per session.
- An effective social media strategy for business involves regularly creating and sharing one type of content (writing, photos, or videos) through one main distribution channel, and actively engaging with contacts daily by listening and responding.
- While methods of communication have changed over time, business still relies on creating relationships and finding opportunities through