The document defines communication as the process of transmitting thoughts, ideas, wishes, or emotions to others. It outlines the key elements of communication including the sender, message, medium, channel, receiver, feedback, noise, and environment. Additionally, it describes the transactional model of communication and explores the different types of communication, specifically nonverbal and verbal communication.

1. THE PROCESS OF
COMMUNICATION

2. Definition
The actions or steps involved in
transmitting/conveying thoughts, ideas,
wishes, or emotions to others

3. Elements of Communication
 Sender/Encoder
 Message
 Medium
 Channel
 Receiver/Decoder
 Feedback
 Noise/Interference
 Environment

4. Transactional Model of
Communication

5. Transactional Model of
Communication
 Communication is ongoing and dynamic
 Participants simultaneously send and
receive messages.
 Elements of the communication process
are interdependent

6. Sender/Encoder
 The individual, group or organization who
initiates the communication.
 He/She encodes or translates information
into a message in the form of symbols that
represent ideas or concepts.

7. Message
 The symbols and signs which are actually
transmitted.
 All messages are carried by a channel.

8. Medium
 The immediate form which a message
takes.
 May be either oral, written, visual or body
language.
 For example: pod casts, letters, paintings
or facial expressions

9. Channel
 That which is responsible for the delivery
of the chosen message form.
 For example post office, internet, radio
and theatre.

10. Receiver/Decoder
 The individual, group or organization who
receives communication.
 He/She decodes or translates information
and derives meaning

11. Feedback
 The receiver’s response to the sender
 Allows the receiver to know how his/her
message has been received.

12. Noise/Interference
 This is anything that prevents the
message from being accurately received,
interpreted and responded to.
 May be internal or external

13. Environment
 The physical, social and emotional context
in which communication takes place.
 Can place expectations and constraints on
communication.

14. Types of Communication
 Nonverbal
 Verbal

15. Nonverbal Communication
Definition
Nonverbal communication is the act of
giving or exchanging information without
using any spoken words.

16. Factors of Nonverbal
Communication
 Vocalics
 Proxemics
 Artifacts
 Movement
 Time/Chronemics
 Five senses

17. Verbal Communication
Definition
Communication that is expressed through
words