The document presents an overview of ForgeRock's identity platform 5.5, emphasizing trends in digital identity, privacy, and consent. It highlights the importance of trusted relationships and customer engagement, alongside the impact of GDPR on businesses. Key solutions include user-managed access, authentication improvements, and tools for personalized privacy management.

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Extending CIAM: The
ForgeRock Identity Platform
5.5
Jessica Morrison, VP Product & Industry Marketing
Kavya Muthanna, Director, Product Management

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2010
founded
475+
employees
worldwide 750+
Digital
Identity
Management
30+
CUSTOMERS COUNTRIES
Billions
IDENTITIES

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$100T
Value of digital transformation to
industry and society by 2025
The World Economic Forum

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66%of companies reported that their most
successful innovations in the last two years
have been derived from improved customer
experiences and related new business
models versus new products alone.
Accenture

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TRUST MATTERS
TRUST named as the biggest barrier to using apps and services

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LACK OF TRANSPARENCY
AROUND CONSUMER DATA USE
53% of consumers are not in control of how their data
is used most of the time

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of consumers prefer to do
business with companies that
use their data for their benefit
and convenience.
Accenture
73%

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The value created through
digital identity can be massive
– at a 22% annual growth rate,
applying personal data can
deliver a €330 billion annual
economic benefit for
organizations in Europe by
2020.”
The Boston Consulting Group
(2012)
“

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Digital Transformation Trends
21B
Connected
devices by
20201
10-500
Enterprise identity
systems to be
aggregated within a
single company
PRIVACY &
CONSENT
INTERNET OF
THINGS
MARKETING
EFFICIENCIES
OMNICHANNEL
OPERATION
MODERNIZATION
89%
Customer retention
rate for companies
with strong
omnichannel strategy
vs. 33% with poor
strategy4
81%
of F1000 High
Performers drive
increased revenue
from using
technology to
improve CX3
4%
Percentage of top
line revenue at
risk with GDPR,
effective May
20182
81%
of hacks leveraged
stolen or weak
passwords5
SECURITY
THREAT

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Top Trends Shaping CIAM
Privacy & Consent
Global Deployments
Authentication Methods Progressive Profiling
Marketing & Business
Systems IntegrationIoT Ready
Top Trends That Will Shape CIAM In 2018 And Beyond, September 2017

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Privacy First
Offers modern privacy and
consent tools including a Profile
and Privacy Management
dashboard, UMA 2.0 support for
compliance with GDPR, PSD2,
Open Banking, etc
Identity Intelligence
Platform that enables
relationships, access, policy,
lifecycle across users, devices
and things
Persistent Identity
Eliminate digital silos and
create unified experience –
users, devices, things
HTTP(S) / MQTT / COAP / MQTT
APIs/
APPs
HTTP(S)
User Identities
Device Identities
Thing Identities
User Identities
Device Identities
Thing Identities
User Identities
Device Identities
Thing Identities
Region 1 Region 2 Region 3
Data Replication
High Availability
Data Replication
High Availability
DIRECTORY SERVICES
Agent / Proxy / Standards / REST Edge Controller / Message Broker
REST / LDAP
ForgeRock: Driving Relationships Across People, Services, Things
Partner Run Customer Run
Run Anywhere
Run across multiple
landscapes
ACCESS MANAGEMENT
Fine-grained, adaptive authentication, etc
IDENTITY MANAGEMENT
Profile & privacy management, relationships, etc
Massive Scale
Highly-performant, highly
available, database for
managing millions of
relationships

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Authorization Federation
Identity
Workflow
Self Service
Authentication
Identity
Synchronization
Adaptive Risk
Identity
Store
User-Managed
Access
Social Identity
ForgeRock Identity Platform Solutions
Identity
Gateway
Identity
Proxy
Identity Edge
Controller
Identity
Message
Broker

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Identity Intelligence
The Brain

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Reduce Friction with Social Identity
• Reduce Friction and provide rapid
access to digital services.
• Build a unified identity profile that
aggregates identity attributes from
many sources.
• Synchronize identity data across end-
to-end business
• Provide Common REST API for
accessing profile data.

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Smarter Authentication Drives Experience
• More flexible and modular authentication processing
• Improved end user experience via choice & less intrusion
• Improved security via increased number of
authentication factors
• More fine-grained administrator configuration controls

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Push Authentication & Authorization Provides
Security & Convenience

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Privacy First
Trusted Relationships

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Leading Standard for Privacy & Consent
User-Managed Access 2.0
• Putting users in control of access
to their data
• Supporting UMA 2.0 Grant for
OAuth2 Authorization
• Supporting UMA 2.0 Federated
Authorization
• Simplified architectural model
• More familiar to OAuth2
developers

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The New Norm: Profile & Privacy Management

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Persistent Identity
Connect to Anything

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Securing Edge Devices
Identity
Edge Controller
ForgeRock
Identity Platform
Ensure Authenticity
Device Discovery
Device Attestation
At the Edge In the Cloud
“By 2019, 45 percent of IoT-created data will be stored, processed,
analyzed and acted upon close to or at the edge of the network.”
Robert Schmid, chief IoT technologist for Deloitte Digital

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Identity
Message Broker
ForgeRock
Identity Platform
IoT Authentication
IoT Authorization
MQTT HTTP
At the Edge In the Cloud
Connecting More Things
Secure Message Authentication & Authorization, Purpose Built for Industrial IoT

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Business Value Digital Identity Brings
Drive Trusted Digital Relationships Across People, Services, and Things
Go Beyond GDPR with Advanced Privacy Controls for Consumers
Build on open standards and address GDPR mandates by providing consumers a convenient,
centralized, and transparent privacy dashboard that treats customer data as a joint asset.
Create Dynamic and Secure Customer Experiences with Real-Time Identity Context
Orchestrate granular authentication and authorization flows that continuously assess what the end-user
experience should be as opposed to a one-time decision. Give customers choice in how they
authenticate and assurance in approving high-risk transactions.
Increase Customer Engagement
Increase customer engagement, improve marketing campaign productivity, and build a common
customer profile with real-time data aggregation from multiple sources including social identity providers
and marketing connectors.
Connect and Secure Anything
Eliminate digital silos and build relationships with persistent identity that integrates, connects, and
secures people, things, services, and the edge for end-to-end security.

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Demo: Profile & Privacy
Dashboard

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New Resources
• Video: ForgeRock Privacy
Dashboard Video
• Paper: KuppingerCole & The
Effect of GDPR
• Paper: Forrester Top Trends
Shaping CIAM
• Webinar: Gartner
Fundamentals of CIAM

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Thank You