You still need to protect employees in the digital age, but the real opportunity for digital transformation lies in using identity not just to protect employees, but to get to know, interact with, and connect to prospects and customers across any channel–whether cloud, social, mobile, or the Internet of Things (IoT). Customer Identity Management requires going above and beyond a secure login. From a security perspective, you need continuous security that follows the user throughout their entire session. And as customers share data, from demographics to preferences to buying habits, you can use it to create authentic, engaging customer experiences that lead to lasting customer relationships. Better yet, you can earn customer trust while meeting privacy regulations like GDPR, by giving customers control over who has access to their data and for how long.

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Identity Objects in Mirror
Are Closer Than they Appear
Daniel Raskin
SVP Product Management

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Identity in Action

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Devices &
Things
Customers
Employees
# Number of Identities under Management
IdentityFeatures&FunctionalityRequired
Identity Platform: Critical Capabilities

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Not Just Users …
Home Assistant Beacon Smart Fryer Smart Basketball
CONSUMER INTERNET OF THINGS
INDUSTRIAL INTERNET OF THINGS
Robotics Transportation Oil & Gas Manufacturing

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Massive Scale
Highly-performant, highly
available, database for
managing millions of
relationships
Identity Intelligence
Platform that enables
relationships, access, policy,
lifecycle across users, devices
and things
Persistent Identity
Eliminate digital silos and
create unified Experience –
users, devices, things
HTTP(S) / MQTT / COAP / MQTT
APIs/
APPs
HTTP(S)
User Identities
Device Identities
Thing Identities
User Identities
Device Identities
Thing Identities
User Identities
Device Identities
Thing Identities
Region 1 Region 2 Region 3
Data Replication
High Availability
Data Replication
High Availability
Access Management
Identity Management
DIRECTORY SERVICES
Agent / Proxy / Standards / REST Edge Controller / Message Broker
REST /
LDAP
ForgeRock: Driving Relationships Across Users, Devices & Things
Partner Run Customer Run
Run Anywhere
Run across multiple
landscapes

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Identity
Message Broker
ForgeRock
Identity Platform
Protocol Translation
IoT Authentication
IoT Authorization
MQTT HTTP
At the Edge In the Cloud
Persistent Identity: Connecting More “Things”

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Persistent Identity: Securing The Edge
Identity
Edge Controller
ForgeRock
Identity Platform
Ensure Authenticity
Device Discovery
Device Attestation
At the Edge In the Cloud

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Intelligence: Building a Unified Profile
• Reduce Friction and provide rapid
access to digital services.
• Build a unified identity profile that
aggregates identity attributes from
many sources.
• Synchronize identity data across
end-to-end business
• Provide Common REST API for
accessing profile data.

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Intelligence: Fine-Grained Authentication
• More flexible and modular
authentication processing
• Improved end user
experience via choice & less
intrusion
• Improved security via
increased number of
authentication factors
• More fine grained
administrator configuration
experience
• Readiness for Passwordless /
Passive Authentication

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Intelligence: Collecting Attributes Over Time

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Intelligence: Fine-Grained Policy

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Intelligence: Privacy & Profile Management

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Scale: Identity Microservices
Authentication, Token Validation and Token Exchange

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Run Anywhere: Automation & Elastic Scale
Containers
Configurations
Containers Configurations
Image RegistryAssets Cloud(s)
Making ALL products immutable
Docker / Kubernetes Samples Available

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Identity Objects In Mirror
Are Closer Than They Appear