The document discusses Forgerock's strategy for managing digital customer relationships through an identity intelligence platform that connects users, devices, and services. It highlights the importance of persistent identity, social identity aggregation, and responsive identity solutions to enhance user experience and security. Additionally, it addresses the integration of various protocols and data management techniques to reduce friction in accessing digital services.

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Monetising Digital
Customer Relationships
Daniel Raskin
SVP Product Management

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Value Proposition
Build Transformative Digital Relationships
Across Users, Devices, Things & Services

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Massive Scale
Highly-performant, highly
available, database for
managing millions of
relationships
Identity Intelligence
Platform that enables
relationships, access, policy,
lifecycle across users, devices
and things
Persistent Identity
Eliminate digital silos and
create unified Experience –
users, devices, things
HTTP(S) / MQTT / COAP / MQTT
APIs/
APPs
HTTP(S)
User Identities
Device Identities
Thing Identities
User Identities
Device Identities
Thing Identities
User Identities
Device Identities
Thing Identities
Region 1 Region 2 Region 3
Data Replication
High Availability
Data Replication
High Availability
ACCESS MANAGEMENT
IDENTITY MANAGEMENT
DIRECTORY SERVICES
Agent / Proxy / Standards / REST Edge Controller / Message Broker
REST / LDAP
ForgeRock: Driving Relationships Across Users, Devices & Things
Partner Run Customer Run
Run Anywhere
Run across multiple
landscapes

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Strategy: Relationship Management
Social Identity Aggregation Smart Profiling Privacy / Consent / GDPR
People / Things /
Services
Unified APIRelationship Modeling
Data Orchestration

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Strategy: Responsive Identity
Responsiveness
Context / Intelligence / AI Biometrics / Marketplace
Killer Contextual
Authentication/Authorization
Relationship Dashboards
Connect to Anything

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Persistent Identity
Connect to Anything

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Identity
Message Broker
ForgeRock
Identity Platform
Protocol Translation
IoT Authentication
IoT Authorization
MQTT HTTPS
At the Edge In the Cloud
Connecting More “Things”

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Securing The Edge
Identity
Edge Controller
ForgeRock
Identity Platform
Ensure Authenticity
Device Discovery
Device Attestation
At the Edge In the Cloud

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Identity Intelligence
“The Brain!”

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Reduce Friction with Social Identity
• Reduce Friction and provide rapid
access to digital services.
• New additional social IDP's: WeChat,
Vkontakte, Salesforce, Instagram,
Twitter
• Build a unified identity profile that
aggregates identity attributes from
many sources.
• Synchronize identity data across end-
to-end business
• Provide Common REST API for
accessing profile data.

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Identity Intelligence Drives Experience
• More flexible and modular
authentication processing
• Improved end user experience
via choice & less intrusion
• Improved security via
increased number of
authentication factors
• More fine grained administrator
configuration experience
• Readiness for Passwordless /
Passive Authentication

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Push Authentication & Authorization

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The New Norm: Privacy & Profile Management

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Progressive Profiling Over Time

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