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Identity Live Paris 2017 | Mike Ellis
The document discusses the importance of digital identity and its role in digital transformation across industries, highlighting the need for customer insights, compliance with regulations like GDPR, and the security of connected devices. It presents trends in digital transformation, the growing number of connected devices expected by 2020, and the potential for increased revenue through improved customer experience strategies. Additionally, it emphasizes the significance of identity management in providing personalized and secure services across various channels and devices.
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Identity Live Paris 2017 | Mike Ellis
- 1. © 2017 ForgeRock.All rights reserved.
- 2. © 2017 ForgeRock.All rights reserved. Digital Identity’s Next Act Mike Ellis CEO Paris, November 2017
- 3. © 2017 ForgeRock.All rights reserved.
- 4. © 2017 ForgeRock.All rights reserved.
- 5. © 2017 ForgeRock.All rights reserved.
- 6. © 2017 ForgeRock.All rights reserved. INTERCONNECTED EVERYTHING
- 7. © 2017 ForgeRock.All rights reserved. DIGITAL TRANSFORMATION
- 8. © 2017 ForgeRock.All rights reserved. Digitization of average industry37%
- 9. © 2017 ForgeRock.All rights reserved. Revenue growth - 45% in EBIT - 35% DIGITAL LAGGARDS SUFFER
- 10. © 2017 ForgeRock.All rights reserved. REGULATIONS FOR THE DIGITAL AGE Identity is fundamental for not only compliance but for transformation as well Privacy Consent Customer Experience Security PSD2 GDPR
- 11. © 2017 ForgeRock.All rights reserved. 21B Connected devices by 20201 10-500 Enterprise identity systems to be aggregated within a single company PRIVACY & CONSENT INTERNET OF THINGS MARKETING EFFICIENCIES OMNICHANNEL OPERATION MODERNIZATION 89% Customer retention rate for companies with strong omnichannel strategy vs. 33% with poor strategy4 81% of F1000 High Performers drive increased revenue from using technology to improve CX3 4% Of revenue at risk with GDPR, effective May 20182 DIGITAL TRANSFORMATION TRENDS
- 12. © 2017 ForgeRock.All rights reserved. “Yahoo says all three billion accounts hacked in 2013 data theft” “81% of all breaches occur with a stolen/weak passwords” “More data records were leaked, lost, or stolen in the first half of 2017 (1.9B) than in all of 2016 (1.38B)” “Hackers Unlock Samsung Galaxy S8 with Fake Iris” THE THREAT LANDSCAPE “Reaper IoT Botnet has Already Infected 1M Networks”
- 13. © 2017 ForgeRock.All rights reserved. KNOW YOUR CUSTOMERS
- 14. © 2017 ForgeRock.All rights reserved. “Digital businesses require deep customer insights to successfully deliver products and services to customers that increase their engagement and brand loyalty while maintaining their security and privacy.” THE POWER OF IDENTITY
- 15. © 2017 ForgeRock.All rights reserved.
- 16. © 2017 ForgeRock.All rights reserved.
- 17. © 2017 ForgeRock.All rights reserved.
- 18. © 2017 ForgeRock.All rights reserved. “The banking giant will play up its position as a trusted high street bank and make the most of the millions of customers with the roll out of the financial management application” Connected Money
- 19. © 2017 ForgeRock.All rights reserved.
- 20. © 2017 ForgeRock.All rights reserved. Delivering a secure, personalized experience across all channels to millions of users
- 21. © 2017 ForgeRock.All rights reserved. THE SMART MEDIA SOLUTION FOR BBC• Personalized content across all devices • Seamless viewing experience anytime, anywhere, on any device • Family relationships • Personalized direct marketing campaigns • Use identity data for insight to drive commissioning of shows, scheduling, and new product development
- 22. © 2017 ForgeRock.All rights reserved. GLOBAL POPULATION = 7 BILLION+
- 23. © 2017 ForgeRock.All rights reserved. END OF 2017: 8.4 BILLION CONNECTED THINGS
- 24. © 2017 ForgeRock.All rights reserved. END OF 2020: 20.5 BILLION CONNECTED THINGS
- 25. © 2017 ForgeRock.All rights reserved.
- 26. © 2017 ForgeRock.All rights reserved. WHO WHAT WHY WHEN DIGITAL IDENTITY AND THE SMART WORLD
- 27. © 2017 ForgeRock.All rights reserved. Identity Access Management Digital Identity Management Employees (thousands) People PCs Endpoints Apps and Data On-premises Employees (thousands) Partners and Suppliers Customers (millions) People Devices/Things (Billions) Connected Buildings PhonesTablets Connectd Cars Endpoints THEN On-premises Public Cloud Private Cloud NOW Device Private Public
- 28. © 2017 ForgeRock.All rights reserved. DIGITAL IDENTITY RELATIONSHIPS Drive Secure, Intelligent Connected Business Located at Isfriend of Located at RELATIONSHIPS provide context SECURITY & POLICY driven by context
- 29. © 2017 ForgeRock.All rights reserved. UNKNOWN KNOWN TRUSTED Payments Mobile Access Authentication Privacy Consent The Power of Trusted Identities Smart Home Healthcare Connected Car Context Identity Graph Intelligent Orchestration Biometrics Open Banking GDPR Connected Building Customer Data Asset ID Aware APIs Consumer Electronics
- 30. © 2017 ForgeRock.All rights reserved. FORGEROCK EDGE SECURITY • IDENTITY EDGE CONTROLLER • IDENTITY MESSAGE BROKER
- 31. © 2017 ForgeRock.All rights reserved. “We think edge computing could be 100 times bigger than the internet as we know it today” Michael Dell, CEO, Dell Technologies
- 32. Delivering a singleview of the customer across brands and sport products, increasing customer loyalty. ForgeRock is enabling consumers to use identity- enabled sporting equipment and mobile/cloud gaming engagement.
- 33. © 2017 ForgeRock.All rights reserved. PERSONALIZED AND CONNECTED SPORTING EQUIPMENT • Identity with connected devices across brands in relationship with their users • Connect sports and lifestyle devices, equipment, to create new valuable customer digital services and securely share data
- 34. Securing the connectedcar and enabling connection to personalized Toyota resources in the cloud. 85% of Auto Executives agree that the digital ecosystem will generate higher revenues than the hardware of the car itself – KPMG 2017
- 35. © 2017 ForgeRock.All rights reserved. NO MORE DATA ABOUT YOU WITHOUT YOU
- 36. © 2017 ForgeRock.All rights reserved.
- 37. © 2017 ForgeRock.All rights reserved.
- 38. © 2017 ForgeRock.All rights reserved. THE FUTURE WITH FORGEROCK
- 39.
- 40. © 2017 ForgeRock.All rights reserved. Thank You
Editor's Notes
- #2 Basketball on stage for Amer Sports section
- #4 We are all familiar with the analogy of the light at the end of a tunnel. The question is…is that the way forward and out or is it a train barreling down at us? I think we are facing this exact dilemma in the industry …. but it’s not a single train coming at us, its more like this..
- #5 If what you had to solve for is a single train on a single track, life would be easy. Not unlike solving focused identity issues like single sign on. A user desiring to use a single username password to access applications. While a serious need, there are lots of solutions out there to solve for that and many are very good. We offer a great one ourselves. But our world is in fact more complex than that…it’s a tunnel filled with lights, filled with challenges. It’s not just the identity of people, it’s the identity of everything. In the identity world, solving complex problems is our daily life. Identity as a technology started over 20 years ago solving for the security issues of employees needing access a single application such as an HR system or an email system. My how things have changed.
- #6 [History of Identity Video] From IAM, to CIAM, to digital identity management
- #7 But it’s far more than WHAT the thing is or WHO the person is but also using that information to develop all new business models, all new applications, all new industries. This is broadly defined as the process of “digital transformation”, something I’m sure you’ve heard all before.
- #8 This massively interconnected world is changing the way we work, the way we play, the way we communicate. According to a recent McKinsey report, digital technologies and processes have penetrated only about 35% of the way into the average industry, meaning that merely a third of a typical company’s products and operations that could be digitized have been. Yet the impact has already been dramatic: Globally, digital disruption is shaving 45% off incumbent companies’ revenue growth and 35% off their earnings before interest and taxes (EBIT). As digitization accelerates, the hit to revenues and profits of digital laggards will grow significantly, even as the digital leaders capture disproportionate gains.
- #9 This massively interconnected world is changing the way we work, the way we play, the way we communicate. According to a recent McKinsey report, digital technologies and processes have penetrated only about 35% of the way into the average industry, meaning that merely a third of a typical company’s products and operations that could be digitized have been. Yet the impact has already been dramatic: Globally, digital disruption is shaving 45% off incumbent companies’ revenue growth and 35% off their earnings before interest and taxes (EBIT). As digitization accelerates, the hit to revenues and profits of digital laggards will grow significantly, even as the digital leaders capture disproportionate gains.
- #10 This massively interconnected world is changing the way we work, the way we play, the way we communicate. According to a recent McKinsey report, digital technologies and processes have penetrated only about 35% of the way into the average industry, meaning that merely a third of a typical company’s products and operations that could be digitized have been. Yet the impact has already been dramatic: Globally, digital disruption is shaving 45% off incumbent companies’ revenue growth and 35% off their earnings before interest and taxes (EBIT). As digitization accelerates, the hit to revenues and profits of digital laggards will grow significantly, even as the digital leaders capture disproportionate gains.
- #11 Digital transformation means that the rules of the game are changing as well. We have new regulations for the digital age. Take a look at the financial services sector in the UK and Europe for example. Two regulations, Open Banking and the Second Payments Services Directive (PSD2) are transforming how banks, fintechs, and others share, handle, and work with personal customer data. Existing regulations were meant for old world, analog banks. With the rise of digital banking comes a need for new regulations. Open Banking: January 13, 2018 At the core of Open Banking core, it’s about giving the customer greater choice of financial providers and control over personal data. Mandated by the Competition and Markets Authority and aimed at the 9 largest banks in the UK, Open Banking is meant to increase competition by requiring these banks to share customer data via secure APIs. This opens up the market for innovation as now fintech startups, digital banks, and even non-banks like retailers can securely access bank customer data and use it to build innovative new products and services. For example, HSBC, who we’ll be hearing more from later today, has released the beta version of their new HSBC Beta personal financial management app as part of their preparations for Open Banking. The app allows customers to connect over 20 different accounts from competing banks in order to view all of their balances in one place and receive personalized financial advice based on spending habits and other features. This is the start of a new era in banking where personal data is more easily shared, not kept proprietary as before. It also requires new approaches to privacy and consent. PSD2: Q1 of 2018 Alternately, the Second Payments Services Directive (PSD2) applies to all of Europe but has similar requirements to Open Banking around customer data sharing via secure APIs, with more specific requirements around strong customer authentication for added security. Like Open Banking, PSD2 will go into force in early 2018 as well and is meant to encourage innovation, not only among banks, but among payments providers as well. PSD2 has a focus on increasing the speed and efficiency of payments within the EU market and allowing third party access to customer account information, GDPR: May 25, 2018 And there’s also the elephant in the room, the EU General Data Protection Regulation, that we all know, creating new standards around customer privacy and consent. GDPR goes into force soon and will touch all industries with real, serious consequences. It’s all about giving the customer control over their personal data, about giving power back to the people. And I think this is just the beginning. We’re going to see a lot more privacy regulations coming soon to fit the needs of the digital world. In areas like the IoT and connected car, we’ve already seen some early attempts at controlling the collection and use of personal data.
- #12 Here are a few more trends and challenges that we think are having a significant impact on digital organizations Internet of Things: Systems must now scale to the billions Privacy and Consent: Customers have a right to control their data Marketing Efficiencies: powered by a single customer record Omnichannel Operation: Customers expect a world class customer experience Modernization: Unifying identity silos created thru M&A, LOBs, and integrating with legacy systems Stat Source Gartner GDPR Accenture: https://www.accenture.com/t20160825T041338__w__/us-en/_acnmedia/PDF-23/Accenture-Expectations-Vs-Experience-Infographic-June-2016.pdf Aberdeen: https://www.digitalcommerce360.com/2013/12/31/why-omnichannel-strategy-matters/ ForgeRock research
- #13 It seems like digital transformation is an unstoppable force. But there is one thing that can slow it down: security challenges The number of hacks and breaches has risen dramatically in the past years. In the first half of 2017 there were more data leaked, lost, or stolen than in all of 2016 combined - Gemalto http://au.pcmag.com/news/49777/more-data-leaked-in-first-half-of-2017-than-all-of-2016 Cybersecurity is a serious issue and one that identity has a major role in. Over 81% of hacks and breaches using stolen or weak passwords. Verizon DBIR 2017 What happens when things really go wrong? You have a massive breach of privacy and trust. We may never know all the reasons behind the Yahoo! hack in 2013, but one thing does strike me is the incredible scale of it. Around 3 billion accounts were compromised. https://www.reuters.com/article/us-yahoo-cyber/yahoo-says-all-three-billion-accounts-hacked-in-2013-data-theft-idUSKCN1C82O1 To combat various breaches and hacks, we’ve seen new technologies like biometrics adopted to go beyond the password. We saw this with Apple FaceID in the new iPhone X. However, the adversaries are well funded, highly motivated, and patient. Take for example the recent use of a contact lens to compromise the iris scanner on the Samsung Galaxy S8. https://motherboard.vice.com/en_us/article/wjeyk5/hackers-unlock-samsung-galaxy-s8-with-fake-iris We’ve also seen examples where hackers and even children and siblings can thwart Apple FaceID be it with masks and other methods of replicating facial structure or by being related! https://www.wired.com/story/10-year-old-face-id-unlocks-mothers-iphone-x/ And of course, we all know about the massive IoT botnets that have formed out of unsecured IoT devices. Be it the Mirai botnet of earlier this year, or more recent Reaper botnet, they pose significant threats to security on the Internet, with the power to cripple organizations. This will only grow as a problem as the IoT continues to expand and everything becomes a connected thing. https://www.wired.com/story/reaper-iot-botnet-infected-million-networks/ While technology will continue to improve and add features that require signs of life and other factors, so will the skills of bad actors. It’s critical that security continues to involve in a way that helps to increase security, without increasing friction. I know I don’t want to live in a world where we to input 10 factors of authentication before gaining access.
- #14 We’ve established that identity is a security concern. But it also offers a tremendous opportunity for organizations. It enables you to know your customers and citizens and create true value for them. To know your customers means not just who they are, but where they are, their behaviors, their movements. Your ability to anticipate their next move, their desire or their need is critical to succeeding in the future. And identity is the foundation of all of this.
- #15 Quote from the Forrester IAM Trends Report 2017 The experts at Forrester sum it up well: identity is the key to engaging with your customers in a secure and private way
- #16 If you’ve ever been to a Four Seasons resort or other high end establishments like the Ritz Carlton you understand the exceptional level of service they provide. It’s as if they know what I want before I ask. They offer personalized service that is truly Impressive. But it’s a very manual system of keeping track of guests, ensuring the staff has the information on their identity, what they like, and what they need. How do we duplicate that level of white glove service in the digital world? Or better yet, how do we leverage digital technologies to enhance the ordinary experiences in the physical world? How can this be taken to the next level?
- #17 Marriott (owners of the Ritz) is on a journey to digitally transform their guest experience. They’re deploying identity-based solutions to completely revamping the customer experience by marrying the digital and physical worlds. In the future (and in test now in some locations), with your consent, Marriott, through their app on your phone will be tracking you and understanding your location and relate it to any reservation you may have. Their systems will evaluate your travel and understand your journey enough to predict your arrival time. Prior to arrival on property they will send you a welcome and ask you to authenticate yourself and confirm your intent to check in soon. As you enter the hotel, beacons will pick up your signal and once again welcome you and ask you if you’d like to check it. Another authentication and your room number appears on your phone and you go directly to your room by passing the registration desk. Your phone in this case acts as your key (if you choose) and magically unlocks the door to your awaiting personalized room complete with feather pillow, margarita pizza and Amstel Light, all taken from not only your preferences but your past behavior of always ordering the pizza and beer when you check in between 7 and 10pm! It will be a truly seamless, personalized guest experience that is enabled by digital identity. Sure, the Ritz provides a similar experience but it requires a small army of highly trained staff to provide you personal, 1-1 service, and also costs much more! Does it scale? Nope. There’s a reason the Ritz and others are renowned as high-end resorts and hotels, their focus on impeccable customer service is enabled by high guest to staff ratio. In fact, employees at the Ritz are encouraged to improve and empowered to fix or improve a guest’s experience and can spend up to $2000 a day on a guest. As nice as this is, it just isn’t feasible at all of Marriott’s properties. By using new digital technology, Marriott is delivering this 5 star experience, at scale. That Marriott example is real and leverages identity across multiple systems (reservation, geo tracking, room service, loyalty program and security). It’s a classic example of the relationship between people, their devices (phone) and things (beacons and door locks). If your company or organization isn’t thinking out of the box like Marriott about how to change the very way you conduct business, I can guarantee you that either your competitors are or some young start up here in Austin or somewhere in the world is creating the next UBER for your industry.
- #18 ForgeRock customer Marriott (owners of the Ritz) is on a journey to digitally transform their guest experience. They’re deploying identity-based solutions to completely revamping the customer experience by marrying the digital and physical worlds. In the future (and in test now in some locations), with your consent, Marriott, through their app on your phone will be tracking you and understanding your location and relate it to any reservation you may have. Their systems will evaluate your travel and understand your journey enough to predict your arrival time. Prior to arrival on property they will send you a welcome and ask you to authenticate yourself and confirm your intent to check in soon. As you enter the hotel, beacons will pick up your signal and once again welcome you and ask you if you’d like to check it. Another authentication and your room number appears on your phone and you go directly to your room by passing the registration desk. Your phone in this case acts as your key (if you choose) and magically unlocks the door to your awaiting personalized room complete with feather pillow, margarita pizza and Amstel Light, all taken from not only your preferences but your past behavior of always ordering the pizza and beer when you check in between 7 and 10pm! It will be a truly seamless, personalized guest experience that is enabled by digital identity. Sure, the Ritz provides a similar experience but it requires a small army of highly trained staff to provide you personal, 1-1 service, and also costs much more! Does it scale? Nope. There’s a reason the Ritz and others are renowned as high-end resorts and hotels, their focus on impeccable customer service is enabled by high guest to staff ratio. In fact, employees at the Ritz are encouraged to improve and empowered to fix or improve a guest’s experience and can spend up to $2000 a day on a guest. As nice as this is, it just isn’t feasible at all of Marriott’s properties. By using new digital technology, Marriott is delivering this 5 star experience, at scale. That Marriott example is real and leverages identity across multiple systems (reservation, geo tracking, room service, loyalty program and security). It’s a classic example of the relationship between people, their devices (phone) and things (beacons and door locks). If your company or organization isn’t thinking out of the box like Marriott about how to change the very way you conduct business, I can guarantee you that either your competitors are or some young start up here in Austin or somewhere in the world is creating the next UBER for your industry.
- #19 Just as how Marriott is all about improving the guest experience, HSBC, who I mentioned earlier, is laser focused on revolutionizing the banking experience for its customers. You all know HSBC, the largest bank in the UK and one of the largest in the world. HSBC chose ForgeRock to support their digital identity needs across the globe and because of ability to help them not only with current challenges around access management and identity management, but with impending ones like Open Banking and PSD2 as well. As one of the CMA9 banks that is mandated to open up APIs to share customer data, HSBC had a serious challenge and looked to ForgeRock’s standards based solution to secure customer data sharing. Their HSBC Beta app is one example of how HSBC builds upon the ForgeRock Identity Platform to quickly deliver a new, innovative service. You’ll be hearing more about the HSBC story later today, from Ian Sorbello and I think it’s just a fantastic example of the way digital identity can be used to transform an industry.
- #20 There is no industry immune from the digital revolution. This slide shows a McKinsey survey of where digital penetration is occurring. Media and entertainment lead the pack. One of our customers, the BBC, driven by deregulation of media and competitive pressures from new entrants like Netflix, is using identity to dramatically change their delivery and overall business model as well.
- #22 > Fully integrated and scalable cloud-based identity management solution for the myBBC service, 20M+ accounts > Powers device pairing with connected TVs > Unique customer identity enables personalization, multi-device support, permissions, consent, start-stop streaming and more > Enables secure data sharing while respecting customer privacy with contextually sensitive registration process, layered approach to data privacy during registration > Powers personalized services, recommendations, and engagement based on context, preferences, consumption patterns, and more
- #23 The global population is a little over 7 billion people. Of those 7 billion just over half connect to the internet. Compare that to connected things. Gartner estimates that at end of of 2017 there will be over 8.4 things connected to the internet. That’s more than double the number of people connected to the internet and greater than the world’s total population. And by 2020 Gartner estimates over 20.5 Billion devices connected to the internet.
- #24 The global population is a little over 7 billion people. Of those 7 billion just over half connect to the internet. Compare that to connected things. Gartner estimates that at end of of 2017 there will be over 8.4 things connected to the internet. That’s more than double the number of people connected to the internet and greater than the world’s total population. And by 2020 Gartner estimates over 20.5 Billion devices connected to the internet.
- #25 The global population is a little over 7 billion people. Of those 7 billion just over half connect to the internet. Compare that to connected things. Gartner estimates that at end of of 2017 there will be over 8.4 things connected to the internet. That’s more than double the number of people connected to the internet and greater than the world’s total population. And by 2020 Gartner estimates over 20.5 Billion devices connected to the internet.
- #26 Connected devices without security are a serious risk for any organization. The security issues alone of these connected devices is incredible. And sadly, security of things has been an afterthought. But that doesn’t have to be the case. We are here to change that….by bringing the power of digital identity to the IoT
- #27 Dynamic vs. static – personalize experience and build trust To build better secure interactions with customers and citizens, Context is important Context is the little piece of information that is not static It is dynamic and informs us about the behaviour or the situation of the user It can affect the user experience and/or security of the interaction EXamples of User behaviour: A non common IP address, not logged in in the last 3 months Using a tablet instead of the desktop at an unusual hour, etc.
- #28 Traditional IAM can’t do what digital identity management can. It’s about building trusted relationships between people, services, and things, at massive scale. What’s the value of relationships? RELATIONSHIPS context and intelligence for customer experience, privacy, and security
- #29 Relationships are how people, services, and things interact within your digital ecosystem. Identity relationships can help drive efficient, secure access, protect customer privacy, and improve the customer experience. Traditional identity systems are based on static rules. At ForgeRock, we believe that identity goes hand in hand with relationships and the context that comes with it. You need to know how John relates to his connected car, his mobile device, and smart phone for some truly exciting things to happen. These devices and services can communicate with each other and understand their role in the digital ecosystem as a result of these identity relationships. And these relationships can change over time. So once John sells his connected car, it will update with Robert’s new information and connect to his digital ecosystem. Identity is at the center of all of these contextual interactions. RELATIONSHIPS convey authorization information and provide context POLICY fed by relationships and attributes
- #30 What can you do with the ForgeRock Identity Platform? (Meant to position how ForgeRock fits into the Samsung ecosystem) You can leverage the power of trusted identities to introduce new products and services, at massive scale. Our standards based architecture and flexibility enable you to quickly build your products and services anywhere you want, be it on prem, public or private cloud, or hybrid model With trusted identities provided by the ForgeRock Identity Platform you can go beyond security to building and benefiting from the relationships between your people, services, and things
- #31 At ForgeRock, we believe strongly in the power of identity to help secure the IoT. You heard about it with BBC and you’ll hear about it with a few of our other customers that are at the bleeding edge as well. Continuous, contextual security, adaptive authentication, privacy tools, and more, these are all ways in which our customers are using the ForgeRock Identity Platform to build trusted relationships with their people, services, and things. That’s why with our new release of the ForgeRock Identity Platform, we introduced general availability of ForgeRock Edge Security. Now organizations can secure their devices from chip to cloud. The Identity of Things is real but it requires an identity platform that is capable handling complexity and massive scale to move beyond traditional identity use cases.
- #32 Want proof that edge computing is going to change the world? Just last week, our partners at Dell Technologies announced that they were investing $1B in R&D for IoT and edge over the next 3 years. Dell is one of the companies leading the IoT revolution and we’re proud to partner with them to help secure the edge.
- #33 Lastly, I wanted to talk about AMER Sports. [Bounce Basketball] For those of you who do not know this FINNISH company, I am sure that you know at least 1 of their brands: Salomon, Wilson, Suunto, Atomic or Precor.
- #34 > Create a single view of and for the customer with the ForgeRock Identity Platform, enabling higher revenue per customer and stickiness > A solution that meets their immediate needs today and will meet their future IoT plans as well > Common platform reduces integration complexity and TCO > Secures customer data and enable privacy controls > Go live with Sportstracker and Movescount populations (3M identities each) in Q2
- #35 An example of how ForgeRock is using identity to help Toyota to secure their connected car. https://www.forgerock.com/app/uploads/2015/06/case_study_toyota_letter.pdf About Toyota: Toyota Motor Corporation is a Japanese automaker headquartered in Toyota, Aichi, Japan. In 2013 the multinational corporation consisted of 333,498 employees worldwide as of March 2013, is the thirteenth-largest company in the world by revenue. Toyota was the second-largest passenger automobile manufacturer in 2012 (by production), the largest in overall production (including commercial vehicles) As of November 2013, it is also the largest listed company in Japan by market capitalization (worth more than twice as much as #2-ranked SoftBank) and by revenue. The Challenge: Create a secure user portal that allows users to sign in once to access all their Toyota resources, and is capable of authenticating cars. This should enable users to link their devices and their cars, and access them both at once via the secure portal. The Solution: ForgeRock Access Management supports secure authentication of user accounts on Toyota portal, where users register their car navigation systems, for example. Users then pair their mobile phones with the car’s navigation system. They retrieve the destinations sent from Google Maps on their phones to their cars via paired bluetooth, and log into the Toyota portal to activate the internet on the car’s navigation system. This service is currently available in Austria, Belgium, Denmark, Germany, Spain, Finland, France, Italy, Liechtenstein, Netherlands, Norway, Sweden, Switzerland and United Kingdom. In the future, more countries will become available.
- #36 The dashboard is solution that covers the wide range of GDPR requirements and we’re excited for our customers to give control over personal data back to their customers. We have a saying at ForgeRock “No more data about you, without you”. Privacy is all of our responsibility. Providing data privacy isn’t just the law, it’s the right thing to do. I am proud represent a company that takes this all quite seriously and in fact offers solutions to help each of your organizations protect your employees, your customers, and your citizen’s privacy and puts the power of consent in their hands.
- #37 It’s time to make that a reality. Today, we released an exciting update to the ForgeRock Identity Platform that includes industry leading capabilities around privacy and consent, purpose built to help with GDPR. Our Profile and Privacy Management dashboard is an example of how you can stand out from the competition by giving your customers an easy and secure way to control who can access their data, for how long, over what devices. For example, you can control privacy and consent preferences down to a granular level, controlling how your data is shared with third parties.
- #38 And use the user-managed access standard to control how your personal data is shared with other people. We’ll be showing a more detailed demo later today.
- #39 Digital identity has strategic value to every organization. We’ve seen a few examples of what can be done when you go beyond the basic employee and customer use cases. At ForgeRock, we’re excited for a future where identity is the center of everything. When you walk around your connected world, people, services, and things will recognize you, address you by name and offer you personalized content and recommendations. There’s a lot of talk about the singularity, where AI exceeds human intelligence. To do that, identity will be critical. There’s no intelligence without identity. Today’s content is going to be incredible and I hope to meet each and every one of you. Please reach out to us for anything at all you need. Learn, have fun, and enjoy!