SlideShare a Scribd company logo
The emotional
journey of
connecting with
customers.
Fashion & Luxury
Masterclassing New York 2018
©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.
Picture of a woman considering a dress in front of a mirror.
What Performance
Marketing Isn’t ...
PAID SEARCH
ADS THAT
ALL SAY THE
SAME THING
And it Isn’t ...
RETARGETING
ADS THAT
FOLLOW YOU FOR
MONTHS,
REGARDLESS OF
WHO YOU ARE
And it Isn’t ...
INBOX
CLOGGING
EMAILS
9
We have to put the romance
back into marketing
©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.10
© 2017 DQ&A. All Rights Reserved
11
Forrester predicts that
2019 is the year marketing
“gets sexy again.”
So let’s start by dating ...
©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.12
HOW WE THINK ABOUT DIGITAL
The holy grail.
First you have to meet
©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.14
© 2017 DQ&A. All Rights Reserved
15
There are ways to stand
out in the crowd.
©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.16
Product Feed Manipulation
and Correction.
176%
Revenue
Uplift
YoY
● Query-level bidding
● ProductsUp tool to optimize feed
● Optimize Shopping activity at search
query-level
● Ensured the products shown for each
search query were the most desirable
● Increased share of voice in the Google
Shopping search results
©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.17
Search Query Optimisation &
Product Level Bidding
● Granular Google Shopping campaign
structure
● Optimize on what performed well and pull
back in areas that were not
● Bid at a product-specific level
● Machine learning technology
164%
Mobile
Revenue
Uplift
YoY
Now add some sizzle
©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.18
©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.19
Spend quality time together
©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.20
© Google Inc. 2017. All rights reserved.
PUT RACKET
IN CART
BUT DID NOT
PURCHASE
PREVIOUSLY
PURCHASED
A RACKET
Personalization with dynamic creative...
©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.22
Always On
Custom Creative.
● Dynamic strategy support
● Automated product feed with scheduled
updates
● Google Drive API integration
● HTML5 ad development
● Floodlight and uVariable configuration
● Joystick hosted web app for data cleansing
Exceeded
Performance
Milestones
Now you’re ready to get engaged
©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.23
© 2017 DQ&A. All Rights Reserved
24
Make sure it’s a
great experience.
© 2017 DQ&A. All Rights Reserved
25
© 2017 DQ&A. All Rights Reserved
26
© 2017 DQ&A. All Rights Reserved
27
(She said yes.)
Thank you!
28

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The Emotional Journey of Connecting with Customers

  • 1. The emotional journey of connecting with customers. Fashion & Luxury Masterclassing New York 2018 ©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.
  • 2. Picture of a woman considering a dress in front of a mirror.
  • 3.
  • 5. PAID SEARCH ADS THAT ALL SAY THE SAME THING
  • 7. RETARGETING ADS THAT FOLLOW YOU FOR MONTHS, REGARDLESS OF WHO YOU ARE
  • 10. We have to put the romance back into marketing ©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.10
  • 11. © 2017 DQ&A. All Rights Reserved 11 Forrester predicts that 2019 is the year marketing “gets sexy again.”
  • 12. So let’s start by dating ... ©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.12
  • 13. HOW WE THINK ABOUT DIGITAL The holy grail.
  • 14. First you have to meet ©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.14
  • 15. © 2017 DQ&A. All Rights Reserved 15 There are ways to stand out in the crowd.
  • 16. ©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.16 Product Feed Manipulation and Correction. 176% Revenue Uplift YoY ● Query-level bidding ● ProductsUp tool to optimize feed ● Optimize Shopping activity at search query-level ● Ensured the products shown for each search query were the most desirable ● Increased share of voice in the Google Shopping search results
  • 17. ©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.17 Search Query Optimisation & Product Level Bidding ● Granular Google Shopping campaign structure ● Optimize on what performed well and pull back in areas that were not ● Bid at a product-specific level ● Machine learning technology 164% Mobile Revenue Uplift YoY
  • 18. Now add some sizzle ©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.18
  • 19. ©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.19
  • 20. Spend quality time together ©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.20
  • 21. © Google Inc. 2017. All rights reserved. PUT RACKET IN CART BUT DID NOT PURCHASE PREVIOUSLY PURCHASED A RACKET Personalization with dynamic creative...
  • 22. ©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.22 Always On Custom Creative. ● Dynamic strategy support ● Automated product feed with scheduled updates ● Google Drive API integration ● HTML5 ad development ● Floodlight and uVariable configuration ● Joystick hosted web app for data cleansing Exceeded Performance Milestones
  • 23. Now you’re ready to get engaged ©2018 DQ&A. ©2018 JOYSTICK. ©2018 NMPi. ALL RIGHTS RESERVED.23
  • 24. © 2017 DQ&A. All Rights Reserved 24 Make sure it’s a great experience.
  • 25. © 2017 DQ&A. All Rights Reserved 25
  • 26. © 2017 DQ&A. All Rights Reserved 26
  • 27. © 2017 DQ&A. All Rights Reserved 27 (She said yes.)