Incubeta Ignite: Change Your Mindset - Customer Experiences in Digital
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Pauliina Jamsa, Global Senior Online Marketing Manager at Siemens, talks us through how we can develop customer experience in digital over the next 10 years.
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Incubeta Ignite: Change Your Mindset - Customer Experiences in Digital
- 1. ©2019 DQ&A. ©2019 JOYSTICK. ©2019 NMPi. ALL RIGHTS RESERVED. Pauliina Jamsa Global Senior Online Marketing Manager Siemens Change Your Mindset
- 2. Page 2 Change your mindset: customer experiences in digital Pauliina Jamsa Global Senior Online Marketing Manager Siemens LinkedIn: Pauliina Jamsa Twitter: @pauliinajamsa Succeedinyourcareer.com
- 4. Page 4 HAPPY
- 5. Page 5 HAPPY
- 6. Page 6 SAD
- 7. Page 7 THIS PRESENTATION IS GREAT.
- 8. Page 8
- 9. Page 9 EQ helps you to navigate through change and achieve more than you imagined.
- 10. Page 10 Emotional intelligence helps you to navigate through changes and achieve more than you ever imagined.
- 11. Page 11 Why Emotional intelligence is your secret weapon in times of change?
- 12. Page 12 Why Emotional intelligence is your secret weapon in times of change?
- 13. Page 13 Everyone is so focused on tech, that they forget what really matters: PEOPLE
- 14. Page 14 It‘s not about the coolest tech – it‘s how you make them feel.
- 15. Page 15 And how you help them to share those feelings with the world.
- 16. Page 16 With so much fakeneness, people want to experience something real.
- 17. Page 17 If I didn‘t film and post it on social – it never happened.
- 18. Page 18 If I didn‘t film it, APPEAR in it and post it on social – it never happened.
- 19. Page 19 What to focus on in the next 10 years?
- 20. Page 20 Digital employee experience
- 21. Companies need more top talent, than top talent needs them.
- 22. People value more flexibility, freedom, and culture than money and status. #digitalnomads .
- 23. People tend to leave people, not companies
- 24. Digital customer experience for older customers
- 25. Page 25 Don’t ignore the silver foxes: they can bridge the generation gap Never underestimate the value of experience
- 27. Page 27 You‘re competing against the last best experience. Focus on UX after purchase.
- 28. Give a damn Show that you care, because it‘s clear when you don‘t. #Wokewashing
- 29. Page 29 Thank you! Pauliina Jamsa Global Senior Online Marketing Manager Siemens LinkedIn: Pauliina Jamsa Twitter: @pauliinajamsa Succeedinyourcareer.com