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HOWEST University Belgium
   Office management
       Dirk Laverge
           part 1
• 1 The roots and routes   • 8 Pacific Rim
  of Culture               • 9 China Phenomenon
• 2 Culture and Climate    • 10 Americanization vs
• 3 Culture and Religion     Asianization
• 4 Cross-century          • 11 Culture &
  Worldviews                 globalization
• 5 Cultural spectacles    • 12 Empires-past,
• 6 Cultural black holes     present & future
• 7 Cognitive processes    • Epilogue after 9.11
•   incomplete version history
•   culture, genetics or cultural
    programming?
•   roots and routes
• Do we (Europeans) have a complete version of the
  history of mankind in mind?
• Let’s check this?
  • What are the most important facts of our history?
• Generally people start talking about
  •   Greece culture
  •   Rome Empire (= benchmark)
  •   Middle Ages
  •   Etc…
• But our history did not start 2,000 years ago but
  500,000
• So we ignore 99,5% of history….

• -500 000                                   0        2011
• We know a little bit about the history of Europe and
  perhaps the US, but mostly nothing about:
  • History of Africa
  • History of Asia
  • History of South America
     • Aztecs, Mayas, Incas
  • History of Australia
     • Aboriginals
• So our cultural awareness is …
• The most
  • populous
  • influential
  • technically advanced
• country in history is….
• its culture dates back from
  5,000 years (ours + 2,000)
- 1,000,000,000                          social behaviour
                       Prehumans



- 50,000              Homo Sapiens
                                         cultural dvlpt.


- 5,000                 Regional         divergence


 Indians    Chinese      Finns       Celts     Mediterraneans
• In a fast changing economy, where our village is the
  world culture is moving higher up the world agenda as a
  major challenge in business and politics…
• So as a management assistant,
  you need to be aware of cultural
  differences, and how to deal with them.
• The roots of culture align themselves with the routes of
  culture.
  •   diagram (page 8)
  •   Africa -> Europe
  •   Africa -> Asia -> America
  •   historical ‘rendezvous’ 1492 Columbus
• 4 basic roots of culture
  •   geographic environment & climate
  •   religion
  •   language
  •   historical happenings
•   How many cultures now?
•   200 different
•   How many languages?
•   400 à 500 different

• However: trend of globalization and standardization
    • of values
    • and modes of behavior
•   collected wisdom
•   filtered and passed down
•   through hundreds of generations
•   as shared
    •   core beliefs
    •   values
    •   assumptions
    •   notions
    •   persistent action patterns
•   a collective programming
•   of the mind
•   that distinguishes
•   the members
•   of one human group
•   from another
• visual




• hidden
genera-    class
                                 tional             gender

                                                             profes-
                    religious
                                                             sional


                                                                       educa-
           ethnic
                                                                        tional



  regional                                                                 corporate



                                          layers
national                                    of                                   personal
                                          culture
• Culture is strongly influenced by
  •   the geographic environment and climate
  •   religion
  •   language
  •   historical happenings
East Side story
Effects of climate
• Why did the dino’s disappear?
• What caused the first humans to leave Africa?
• Answer = climate

• Climate is also the only factor we cannot change
  • religion: we have a choice
  • environment: can be changed (sustainability)
  • geography: Holland (delta werken)
• correlation between:
  • evolution of climate
  • evolution of the hominids
• birthplace of humans = Africa
• 2 500 000 years ago: drastic change in climate
  (cooling of the whole earth) left East Africa dry
  • upright stance
  • from vegetarian to meat-eating diet
  • brain enlarged
• Cold climate
  • Sweden,
  • Finland
  •…
• Moderate
  • France
  •…
• Hot climate
  • Brazil,
  • Saudi Arabia
  • ….
• Stereotype
  • We work
  • Mexicans, Africans and Arabs don’t
  • They lie in the shade of tropical trees…
• This is of course not true, but still we can make a
  generalisation about work ethic:
  • low temperatures are conducive to vigorous physical activity
  • cold wether gets you on the move
• There is a direct effect of sunshine, heat and cold on the
  way people greet and talk to each other.
• Northern Europe
  • meeting friends on street = brief interaction
  • a broad American smile at -20° in Helsinki makes your front teeth
    ache
  • this culture of outdoor succinctness carries over to indoor habits.
  • We observe this also in
     • USA: Maine, Montana, Wyoming ….
     • UK: Lancashire, Yorkshire
     • Murmansk
     • Japan’s Hokkaido
• Mediterranean countries
  • part of their lives = on the street, village square,
    waterfront, ….
  • conversation = art , social enjoyment
  • gossip
     • nasty connotations in Nordic ears
     • an essential component of the social structure
       in
       hot-weather cultures
• Generalisation
  • European latins= open, smiling exterior
    appearances
  • cold Nordics = pinched faces
  • suspicious Germans or Brits
• eye contact
  • Latins and Arabs maintain almost
    constant eye contact
  • Nordics and Brits avoid prolonged eye
    contact
• tactile behaviour
  • Latins, Arabs & Africans often touch each
    other while they talk
  • This friendly gesture is less easily
    attainable through thick Nordic furs or
    British duffle coats.
• Humor in the rain
  • constantly changing weather imparts a sense of humour
  • Mediterranean
     • Wit = jeu de mots, double entendres, aphorisms
  • British = a sense of humour born of disappointment
     • rained-oud cricket matches
     • postponede Wimbledon encounters
     • ruined garden parties
     • burst pipes in winter
     • foggy weddings
• Greek: paint boats with    • Swiss, Finnish &
  light blue, turquoise,
  pink                         Swedish houses
  = inspiration from azuer     • grey
  sky, blue-green sea,         • reflecting cloudy sky
  pink sunsets
• Portuguese: vivid
  orange, green and blue
  boats
• Mexican shawls
• Guatemalan rugs
• Indonesian dancers
• Bolivian ponchos
• Tahitian tribal dress
• Mediterranean
  • local resources: fish, seafood, fruits, vegetables cooked in olive oil,
    and washed down with …..
• Nordic
  • eat more meat with thick sauces to combat the cold
• Scots
  • porridge
  • whisky
http://www.asianoffbeat.com/default.asp?display=1052
• examples
  • perennial droughts of Somalia, Eritrea, parts of
    Ethiopia, …
  • permafrost northern Siberia
  • life-threatening cold Arctic regions
  • frequent catastrophic flooding India, Bangladesh.
• Are these people decisive about seeking
  habitation elsewhere?
  • guess….
• climatological hardships seem to engender
  a fatalistic attitude
• what do Inuit & African Bushman have in common?
  • a London spring would be chilly for the Bushman
  • and hot for the Inuit
• so they have a completely seperate experience of habits,
  foods, philosophies, …..
• Sicilians and Finns don’t have a lot to talk about…..
•   climate affects culture
•   as heat increases, industriousness decreases
•   warm temperatures engender loquaciousness ( = ….)
•   cold conditions produce taciturnity ( = ….)
•   rainy weaher engenders
    • tolerance,
    • adaptation,
    • humor.
Islam, hinduism, judaism, jainism,
sikhism buddhism, shinto,
christianity, globalization of
religion
• impact of religion on war
  •   Israeli-Palestinian conflict
  •   breakup of Yogoslavia
  •   war in Chechnya
  •   troubles in Ireland
  •   september 11
• Hinduism
  • greatest number of adherents
• Islam
  • fastest-growing religion
• Buddhism
  • key to mental workings of more than a billion people in Asia
    (China, Japan, Korea, Vietnam, ….)
• religion and writing
  • hieroglyph = sacred carving
• religion could spread thanks to a prestige language
  and the success of a religion guaranteed fame to the
  language
• patnerships
  •   Jewish & ….
  •   Islam & …
  •   Buddhism & …
  •   Christianity & …
• Kemal Ataturk modernized Turkey
  • replaced the Arabic script with the roman alphabet
  • replaced the Islamic calenderar with the Western one
  • abolished the fez
• so he tolerated Islam as a religion, but banned it as a
  lifestyle.
• tribes had supernatural beliefs
• if these were classified to form a code, they were
  transformed in to a religion
• The impact of religion on a nation’s culture depends to
  some extent on whether or not it is operating from a ‘core
  country’.
  •   India is the core country for …
  •   Israel for the …
  •   Russia for the ….
  •   Northern Europe for …
  •   Southern Europe for ..
  •   Islam = different
        • Mekka (Saoudi Arabia = few in number)
        • Indonesia = more relaxed form
        • bitter rivalry between Shiite and ….
        • So who can claim the Muslim world?
• 5 pillars
   •   acknowledge the Oneness of God & his prophet Muhammad
   •   pray …. times a day
   •   give alms to the poor and to the mosque
   •   fast during ….
   •   make a pilgrimage to Mecca
•   belief in Allah
•   extended family
•   respect for the elderly
•   conservatism
•   gender differentiation
•   hospitality
•   sincerity
•   morality
•   sense of honor
•   etc…
• separate church &          • …..
  state
• individual = social unit
• cold facts
• fair but just
• believe in
  organisations
• equality men &
  woman
• behave rationally
• friends = good
• official channels :    • use personal
  business                 relationships
• negotiating: logical   • emotional appeals
  conlusions
• elderly are ignored    • respect
• golden rule : observing their taboos
  •   alchohol
  •   pork
  •   eating with one’s left hand
  •   discussing female relatives
  •   causing embarassement
  •   mingling of sexes in public places
• eldest male = head
• woman are not seen socially
• lamb = most popular meat (right hand!)
• securing business depends more on
  • establishing trust
  • than on price of quality !!!
• in meetings, order of seeting is important
• hard bargainers
  • if you do not bargain, they will be disappointed
• when negotiating price, proceed slowly
• emotional arguments > cold reasoning
• nobody must lose face !!
• the spoken word has much more weight than written
  agreements
• speak in a loud voice
• they like to stand close, don’t shy away.
• show you are interested in the person rather than his
  company.
• praise their
  •   country,
  •   their arts
  •   morality
  •   integrity
  •   dress & food
  •   but not their women !
• Islam = Arab world
• Arabs account for only 1/5th of the world’s Muslims.
  • so most muslims live outside the Arab world.
     • Indonesia, Pakistan & Bangladesh = 500 000 000
     • Turkey = 70 000 000
     • Hindu India = 100 000 000 Muslims.
     • Europe = 7 000 000
•   the most ancient surviving religion on earth
•   tolerant religion
•   no founder, no hierarchy, no central authority
•   Veda = most ancient religious literature
•   Vegetarism
•   Veneration of cows
•   belief of transmigration of souls and karma
•   samsara = process of rebirth
•   dharma = hindu code of living
• if you fail, you can always blame bad karma
• when making decisions, a Hindu wil look back for good
  precedents to follow (instead of pesonal choices).
• Hindu rule of nonviolence
• caste system must be borne in mind
• women = underprivileged position
•   Judaism
•   Jainism
•   Sikhism
•   Shinto
• 4 noble truths
   •   all life is sorrow
   •   sorrow is the result of unchecked desire
   •   cessation of desire ends sorrow
   •   one must follow the middle way
• path is eigthfold
   •   right understanding
   •   right purpose
   •   right speech
   •   right action
   •   right livelihood
   •   right effort
   •   seet the truth
   •   conotemplation
•   they conduct their lives in an unselfish manner
•   always display moderation
•   emphasize the sharing of mutual goals!
•   honesty in business
•   flexibility to change course
• 3 major branches
  • Roman Catholicism (southern Europe)
  • Eastern Orthodox (Easterne Europe, former Russia)
  • Protestantism (Northern Europe)
• Protestantism
  •   rising early
  •   eating meals quickly
  •   rushing to work
  •   planning activities
  •   waisting little time
  •   being efficient & tidy
  •   making money asap
• Brundtland:




• ironie
  • globalization ties people together economically
  • but it also internationalizes problems
     • organized crime
     • drug trade
     • ethnic warfare
     • ecological pollution

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The cultural imperative, global trends in the 21st century, h1, h2 h3 om howest

  • 1. HOWEST University Belgium Office management Dirk Laverge part 1
  • 2. • 1 The roots and routes • 8 Pacific Rim of Culture • 9 China Phenomenon • 2 Culture and Climate • 10 Americanization vs • 3 Culture and Religion Asianization • 4 Cross-century • 11 Culture & Worldviews globalization • 5 Cultural spectacles • 12 Empires-past, • 6 Cultural black holes present & future • 7 Cognitive processes • Epilogue after 9.11
  • 3. incomplete version history • culture, genetics or cultural programming? • roots and routes
  • 4. • Do we (Europeans) have a complete version of the history of mankind in mind? • Let’s check this? • What are the most important facts of our history?
  • 5. • Generally people start talking about • Greece culture • Rome Empire (= benchmark) • Middle Ages • Etc… • But our history did not start 2,000 years ago but 500,000 • So we ignore 99,5% of history…. • -500 000 0 2011
  • 6. • We know a little bit about the history of Europe and perhaps the US, but mostly nothing about: • History of Africa • History of Asia • History of South America • Aztecs, Mayas, Incas • History of Australia • Aboriginals • So our cultural awareness is …
  • 7. • The most • populous • influential • technically advanced • country in history is…. • its culture dates back from 5,000 years (ours + 2,000)
  • 8. - 1,000,000,000 social behaviour Prehumans - 50,000 Homo Sapiens cultural dvlpt. - 5,000 Regional divergence Indians Chinese Finns Celts Mediterraneans
  • 9.
  • 10.
  • 11.
  • 12. • In a fast changing economy, where our village is the world culture is moving higher up the world agenda as a major challenge in business and politics… • So as a management assistant, you need to be aware of cultural differences, and how to deal with them.
  • 13. • The roots of culture align themselves with the routes of culture. • diagram (page 8) • Africa -> Europe • Africa -> Asia -> America • historical ‘rendezvous’ 1492 Columbus • 4 basic roots of culture • geographic environment & climate • religion • language • historical happenings
  • 14. How many cultures now? • 200 different • How many languages? • 400 à 500 different • However: trend of globalization and standardization • of values • and modes of behavior
  • 15. collected wisdom • filtered and passed down • through hundreds of generations • as shared • core beliefs • values • assumptions • notions • persistent action patterns
  • 16. a collective programming • of the mind • that distinguishes • the members • of one human group • from another
  • 18. genera- class tional gender profes- religious sional educa- ethnic tional regional corporate layers national of personal culture
  • 19.
  • 20. • Culture is strongly influenced by • the geographic environment and climate • religion • language • historical happenings
  • 21.
  • 22.
  • 24. • Why did the dino’s disappear? • What caused the first humans to leave Africa? • Answer = climate • Climate is also the only factor we cannot change • religion: we have a choice • environment: can be changed (sustainability) • geography: Holland (delta werken)
  • 25. • correlation between: • evolution of climate • evolution of the hominids • birthplace of humans = Africa • 2 500 000 years ago: drastic change in climate (cooling of the whole earth) left East Africa dry • upright stance • from vegetarian to meat-eating diet • brain enlarged
  • 26. • Cold climate • Sweden, • Finland •… • Moderate • France •… • Hot climate • Brazil, • Saudi Arabia • ….
  • 27. • Stereotype • We work • Mexicans, Africans and Arabs don’t • They lie in the shade of tropical trees… • This is of course not true, but still we can make a generalisation about work ethic: • low temperatures are conducive to vigorous physical activity • cold wether gets you on the move
  • 28. • There is a direct effect of sunshine, heat and cold on the way people greet and talk to each other. • Northern Europe • meeting friends on street = brief interaction • a broad American smile at -20° in Helsinki makes your front teeth ache • this culture of outdoor succinctness carries over to indoor habits. • We observe this also in • USA: Maine, Montana, Wyoming …. • UK: Lancashire, Yorkshire • Murmansk • Japan’s Hokkaido
  • 29. • Mediterranean countries • part of their lives = on the street, village square, waterfront, …. • conversation = art , social enjoyment • gossip • nasty connotations in Nordic ears • an essential component of the social structure in hot-weather cultures • Generalisation • European latins= open, smiling exterior appearances • cold Nordics = pinched faces • suspicious Germans or Brits
  • 30. • eye contact • Latins and Arabs maintain almost constant eye contact • Nordics and Brits avoid prolonged eye contact • tactile behaviour • Latins, Arabs & Africans often touch each other while they talk • This friendly gesture is less easily attainable through thick Nordic furs or British duffle coats.
  • 31. • Humor in the rain • constantly changing weather imparts a sense of humour • Mediterranean • Wit = jeu de mots, double entendres, aphorisms • British = a sense of humour born of disappointment • rained-oud cricket matches • postponede Wimbledon encounters • ruined garden parties • burst pipes in winter • foggy weddings
  • 32. • Greek: paint boats with • Swiss, Finnish & light blue, turquoise, pink Swedish houses = inspiration from azuer • grey sky, blue-green sea, • reflecting cloudy sky pink sunsets • Portuguese: vivid orange, green and blue boats • Mexican shawls • Guatemalan rugs • Indonesian dancers • Bolivian ponchos • Tahitian tribal dress
  • 33. • Mediterranean • local resources: fish, seafood, fruits, vegetables cooked in olive oil, and washed down with ….. • Nordic • eat more meat with thick sauces to combat the cold • Scots • porridge • whisky
  • 35.
  • 36.
  • 37.
  • 38. • examples • perennial droughts of Somalia, Eritrea, parts of Ethiopia, … • permafrost northern Siberia • life-threatening cold Arctic regions • frequent catastrophic flooding India, Bangladesh. • Are these people decisive about seeking habitation elsewhere? • guess…. • climatological hardships seem to engender a fatalistic attitude
  • 39. • what do Inuit & African Bushman have in common? • a London spring would be chilly for the Bushman • and hot for the Inuit • so they have a completely seperate experience of habits, foods, philosophies, ….. • Sicilians and Finns don’t have a lot to talk about…..
  • 40. climate affects culture • as heat increases, industriousness decreases • warm temperatures engender loquaciousness ( = ….) • cold conditions produce taciturnity ( = ….) • rainy weaher engenders • tolerance, • adaptation, • humor.
  • 41. Islam, hinduism, judaism, jainism, sikhism buddhism, shinto, christianity, globalization of religion
  • 42. • impact of religion on war • Israeli-Palestinian conflict • breakup of Yogoslavia • war in Chechnya • troubles in Ireland • september 11
  • 43. • Hinduism • greatest number of adherents • Islam • fastest-growing religion • Buddhism • key to mental workings of more than a billion people in Asia (China, Japan, Korea, Vietnam, ….)
  • 44. • religion and writing • hieroglyph = sacred carving • religion could spread thanks to a prestige language and the success of a religion guaranteed fame to the language • patnerships • Jewish & …. • Islam & … • Buddhism & … • Christianity & …
  • 45. • Kemal Ataturk modernized Turkey • replaced the Arabic script with the roman alphabet • replaced the Islamic calenderar with the Western one • abolished the fez • so he tolerated Islam as a religion, but banned it as a lifestyle.
  • 46. • tribes had supernatural beliefs • if these were classified to form a code, they were transformed in to a religion
  • 47. • The impact of religion on a nation’s culture depends to some extent on whether or not it is operating from a ‘core country’. • India is the core country for … • Israel for the … • Russia for the …. • Northern Europe for … • Southern Europe for .. • Islam = different • Mekka (Saoudi Arabia = few in number) • Indonesia = more relaxed form • bitter rivalry between Shiite and …. • So who can claim the Muslim world?
  • 48. • 5 pillars • acknowledge the Oneness of God & his prophet Muhammad • pray …. times a day • give alms to the poor and to the mosque • fast during …. • make a pilgrimage to Mecca
  • 49. belief in Allah • extended family • respect for the elderly • conservatism • gender differentiation • hospitality • sincerity • morality • sense of honor • etc…
  • 50. • separate church & • ….. state • individual = social unit • cold facts • fair but just • believe in organisations • equality men & woman • behave rationally • friends = good
  • 51. • official channels : • use personal business relationships • negotiating: logical • emotional appeals conlusions • elderly are ignored • respect
  • 52. • golden rule : observing their taboos • alchohol • pork • eating with one’s left hand • discussing female relatives • causing embarassement • mingling of sexes in public places • eldest male = head • woman are not seen socially • lamb = most popular meat (right hand!)
  • 53. • securing business depends more on • establishing trust • than on price of quality !!! • in meetings, order of seeting is important • hard bargainers • if you do not bargain, they will be disappointed • when negotiating price, proceed slowly • emotional arguments > cold reasoning • nobody must lose face !!
  • 54. • the spoken word has much more weight than written agreements • speak in a loud voice • they like to stand close, don’t shy away. • show you are interested in the person rather than his company. • praise their • country, • their arts • morality • integrity • dress & food • but not their women !
  • 55. • Islam = Arab world • Arabs account for only 1/5th of the world’s Muslims. • so most muslims live outside the Arab world. • Indonesia, Pakistan & Bangladesh = 500 000 000 • Turkey = 70 000 000 • Hindu India = 100 000 000 Muslims. • Europe = 7 000 000
  • 56. the most ancient surviving religion on earth • tolerant religion • no founder, no hierarchy, no central authority • Veda = most ancient religious literature • Vegetarism • Veneration of cows • belief of transmigration of souls and karma • samsara = process of rebirth • dharma = hindu code of living
  • 57. • if you fail, you can always blame bad karma • when making decisions, a Hindu wil look back for good precedents to follow (instead of pesonal choices). • Hindu rule of nonviolence • caste system must be borne in mind • women = underprivileged position
  • 58. Judaism • Jainism • Sikhism • Shinto
  • 59. • 4 noble truths • all life is sorrow • sorrow is the result of unchecked desire • cessation of desire ends sorrow • one must follow the middle way • path is eigthfold • right understanding • right purpose • right speech • right action • right livelihood • right effort • seet the truth • conotemplation
  • 60. they conduct their lives in an unselfish manner • always display moderation • emphasize the sharing of mutual goals! • honesty in business • flexibility to change course
  • 61. • 3 major branches • Roman Catholicism (southern Europe) • Eastern Orthodox (Easterne Europe, former Russia) • Protestantism (Northern Europe) • Protestantism • rising early • eating meals quickly • rushing to work • planning activities • waisting little time • being efficient & tidy • making money asap
  • 62. • Brundtland: • ironie • globalization ties people together economically • but it also internationalizes problems • organized crime • drug trade • ethnic warfare • ecological pollution