Academic Webinar on Cultural Intelligence in the Online Classroom. Hosted by Dr. Melody Harper at Liberty University

1. CULTURAL INTELLIGENCE (CQ)
AND THE ONLINE CLASSROOM
Online Faculty Webinar
November 12, 2018
Dr. Melody Harper
mharper39@liberty.edu

2. APPLICATION IN THE ONLINE CLASSROOM?
• Have you ever had a student in your class struggling to write in
English and you weren’t sure how to handle it?
• Have you ever recognized different generational cultures
reflected in DB responses and struggled to bridge them
together?
• Have you ever felt like every attempt you made to
communicate with a student failed and you had no idea
why?
• Have you ever been at a loss for how to guide a group of
diverse students struggling in a group project?

3. GLOBAL RESEARCH SHOWS…
“Nearly 90% of leading executives from 68 countries
named cross-cultural leadership as the leading
management challenge for the next century.”
Livermore, Leading with Cultural Intelligence, pg 14
If this is an important global reality in business,
how much more important is it in education?
Especially as we prepare Divinity students for ministry
and disciple-making in an increasingly
multi-cultural world…

4. WHAT CULTURAL INTELLIGENCE IS NOT…
• It is NOT a personality trait
• It is NOT merely a result of international experience
• It is NOT knowing a lot about one culture
• It is NOT cultural relativism**
WHAT CULTURAL INTELLIGENCE IS…
• It IS a particular framework of cultural competency
• It IS something that can be developed
• It IS knowing when to adapt and how to function across cultures
• It IS built on previous ideas of intelligence

5. TYPES OF INTELLIGENCE
• IQ - General Intellectual/Mental ability
• Early 1900s - German psychologist William Stern
• Important in problem solving and work situations
• EQ - Emotional Intelligence
• 1990 – Salovey & Mayer
• Important in relationships, responding to the emotions of
others
• CQ - Cultural Intelligence
• 2003 – Earley & Soon Ang, Livermore
• Important for interpersonal interaction and effectiveness in
culturally diverse situations

6. THE DEFINITION OF CULTURAL INTELLIGENCE
The capability to function effectively
across various cultural contexts…
• National
• Ethnic
• Organizational
• Generational
• Regional
• Etc.

7. THE FOUR DIMENSIONAL MODEL OF
CULTURAL INTELLIGENCE
Cultural Intelligence
CQ Drive
[Motivational CQ]
Intrinsic
Extrinsic
Self-Efficacy
CQ Knowledge
[Cognitive CQ]
Cultural Systems
Business
Cultural Values
Socio-Linguistics
Leadership
CQ Strategy
[Metacognitive CQ]
Awareness
Planning
Checking
CQ Action
[Behavioral CQ]
Verbal
Nonverbal
Speech Acts
#1
CQ Drive
#2
CQ
Knowledge
#3
CQ
Strategy
#4
CQ Action

8. CULTURAL
SYSTEMS
1. Economic
2. Family
3. Educational
4. Religious
5. Legal
6. Artistic
The building blocks of culture…
Livermore, Leading with Cultural Intelligence

9. CULTURAL
VALUE
ORIENTATIONS
1. Individualism/Collectivism*
2. Power Distance*
3. Uncertainty Avoidance*
4. Cooperative/Competitive*
5. Time Orientation
(Short/Long-term)*
6. Direct/Indirect Context*
7. Being/Doing*
8. Universalism/Particularism
9. Neutral/Affective
10. Monochronic/Polychronic
Livermore, Leading with Cultural Intelligence

10. CULTURAL CLUSTERS
1. Anglo – Australia, Canada, NZ, UK, US
2. Arab – Arab speaking Middle East/N. Africa
3. Confucian Asia – China, Japan, Singapore, S. Korea, Taiwan
4. Eastern Europe – Albania, Czech, Greece, Hungary, Mongolia
5. Germanic Europe – Austria, Belgium, Germany, Netherlands
6. Latin America – Argentina, Bolivia, Chile, Brazil, Costa Rica, Mexico
7. Latin Europe – France, Italy, Portugal, Spain, French sp. Canada
8. Nordic Europe – Denmark, Finland, Iceland, Norway, Sweden
9. Southern Asia – India, Indonesia, Malaysia, Philippines, Thailand
10. Sub-Saharan Africa – Ghana, Kenya, Namibia, Nigeria, Zambia
Livermore, Leading with Cultural Intelligence, Appendix 1

11. ETHNOCENTRISM

12. ETHNOCENTRISM
Evaluating other people and
their culture by the standards of
our own cultural preferences
• Believing our personal
experience is what is normal
and best
• Ignoring the impact of
ethnocentrism on how we
teach is the single greatest
obstacle to CQ knowledge!

13. THE CQ
ASSESSMENT…
• Internationally recognized
• Academically researched and
validated
• 80,000+ people
• 98+ countries

14. CULTURAL INTELLIGENCE RESOURCES
GLST 220/650
Website: www.culturalq.com
GLST 220

15. TIPS FOR
ONLINE
EDUCATORS…
• Invest time in course introductions
• Tell me your story?
• What culture/context has most shaped
your view of the world?
• Acknowledge your biases
• We all have them…CQ is the ability to
move beyond them in the way we
interact with our students and others
• Consider your communication
patterns
• Direct/indirect communication
• High/low power distance
• Stereotypes are labels
• CQ Knowledge gives us a place to start
asking questions, but everyone is an
individual made in God’s image

16. TIPS FOR
ONLINE
EDUCATORS…
• Consider how you can grow in
each of the 4 CQ Dimensions
• Drive
• Knowledge
• Strategy
• Action
• Value diversity and model that in
your posts and responses
• Remember that every person and
every culture reflect both the
brokenness of the world and the
fingerprints of God

17. QUESTIONS?