Introduction
to “nudging”
Howest
Communicatiemanagement
2020-2021
content
 nudging in nature
 why need for nudging?
 definition (+video)
 EAST model
 4 types of nudges
 wanna know more?
nudging by mother nature
Why need for nudging?
solution to tyranny of choice…
definition
video: definition
https://www.youtube.com/watch?v=OLBgjd8bbQw&ab_channel=Facult
yofSocialandBehaviouralSciencesUtrechtUniversity
what to remember?
 umbrella term for changing people’s behavior by
modifying the choice context
 example
• healthy food at eye level in fridge
• environmental choice = as default setting
 many choices are the result of relatively automatic
processes and rules of thumb that are frequently
guided by the environment rather than rational
processes
 we assume that something that is scarce
must be good…
 we look to others for behavioral guidance
when we are unsure how to act
 nudging means rearranging the environment in such
a way that a specific choice becomes more likely
 by suggesting that other people you identify with
opted for this specific choice
 nudging has been effective in various domains such
as:
• organ donation
• obesity
• retirement savings
• divorce
• and environmental issues
 sometimes criticism regarding the ethical aspects…
the role of transparency
 so, make people aware of the nudge
EAST model
EAST model in detail
some techniques
 EASY:
• make it as easy as possible
 ATRRACTIVE
• use of arrows
• use of colors
• use of humor
• use of senses
• original names
 SOCIAL
• social proof: monkey see, monkey….
 TIMELY
• deadline, create a shortage
• create scarcity
make it as easy as possible
make it EASY (or challenging)
make it bigger
examples of menu lay-out
https://www.canva.com/learn/menu-psychology-design/
example arrows
humor
humor
GAMIFICATION
3D effect
waste management
use of senses
 smell of baked bread in supermarkets,
no coincidence…
 great music in wine shop
SOCIAL
 https://www.gojuce.com/stolp-for-business
4 types of nudges
 mindful nudges
• eating healthier, exercising more, stop smoking
 mindless nudges
• use emotion or framing to sway decisions
 encouraging nudges
• facilitate a particular behavior
 discouraging nudges
• hinder or prevent behavior that is believed to be undesirable
mindful nudge
mindless nudge
encouraging nudges
 foto drone Lars Lefever
https://www.youtube.com/watch?v=0C33FdLs-lo&ab_channel=DroneFever
steps and klcal
discouraging nudges
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Editor's Notes

  • #11 paraplubegrip voor alle technieken die je gebruikt om een keuze te faciliteren
  • #50 Efteling
  • #56 corona bubbles (Gent)
  • #57 Ring Shopping Kortrijk