The future of business process apps - a Microsoft perspective

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The future of business process apps - a Microsoft perspective

  1. 1. JORIS POELMANS Principal Consultant, RealDolmen THE FUTURE OF BUSINESS PROCESS APPS A MICROSOFT PERSPECTIVE
  2. 2. ABOUT ME #Name: Joris Poelmans #Function: Principal Consultant #Email:joris.poelmans@realdolmen.com #Twitter: jopxtwits #Blog: jopx.blogspot.com Company: www.realdolmen.com
  3. 3. WHO ARE THEY ... AND WHY SHOULD YOU CARE?
  4. 4. Mobility Information wave (Social) Networks Demographics Consumerization of IT TRENDS THAT SHAPE THE FUTURE WORKPLACE
  5. 5. MOST OVERLOOKED TREND 18 years Average S&P 500 company lifespan today. 75% replaced by 2027 Accelerating pace of change forces companies to reinvent itself Compared with 68 years in 1950 Also see http://jopx.blogspot.be/2013/04/trends-impacting-collaborative-tools.html
  6. 6. COMPANIES WERE NOT BUILT FOR CHANGE
  7. 7. “In the past the man has been first; in the future the system must be first.” Frederick W. Taylor
  8. 8. NON-ROUTINE WORK Source: http://www.gartner.com/newsroom/id/1416513 2010 20151900 25% 40%
  9. 9. DELOITTE SHIFT INDEX PRODUCTIVITY RETURN ON ASSETS Source:http://channel9.msdn.com/Events/SharePoint-Conference/2014/SPC104
  10. 10. DELOITTE SHIFT INDEX RATE OF CHANGE COMPANY PERFORMANCE Source:http://channel9.msdn.com/Events/SharePoint-Conference/2014/SPC104
  11. 11. “The greatest management achievement in the 20th century was the fifty-fold improvement in productivity of the factory worker… the biggest challenge in the 21st century is to increase the productivity of the knowledge worker in a similar fashion.” Peter Drucker
  12. 12. COMMERCIAL REALITY
  13. 13. COMMERCIAL REALITY
  14. 14. “…incessantly destroying the old one, incessantly creating a new one…the perennial gale of creative destruction” Joseph Schumpeter
  15. 15. AUTOMATING THE LAST MILE  UNDERSTAND THAT PART OF THE PROCESS IS BEST DONE BY A PERSON  SOFTWARE CAN MAKE PEOPLE PERFORM BETTER AND VICE VERSA
  16. 16. Source: http://www.pwc.com/us/en/technology-forecast/2013/issue3/features/future-enterprise-apps.jhtml
  17. 17. GO BEYONDAUTOMATION
  18. 18. FUTURE BUSINESS PROCESS APPS
  19. 19. FUTURE BUSINESS PROCESS APPS
  20. 20. USER CONTEXT
  21. 21. APPLICATION CONTEXT – OFFICE APPS Task Pane App Content App Mail App • Assist user working with one or more documents • Works in Word,Excel, PowerPoint and Project • Adds embedded content/functionality to documents • Only in Excel and Excel web app • Extends message and appointments with custom UI and behavior • Used in Outlook and Outlook Web App
  22. 22. APPLICATION CONTEXT – EMBED CONVERSATIONS
  23. 23. APPLICATION CONTEXT – MERGE CONVERSATIONS
  24. 24. APPLICATION CONTEXT – EMBEDDED BACKEND SYSTEMS SAP Vendor Lookup for Word 2013 SAP Material Info for Excel 2013 SAP CRM Activity for Outlook & OWA
  25. 25. APPLICATION CONTEXT
  26. 26. FUTURE BUSINESS PROCESS APPS
  27. 27. MOBILE MATTERS  BY 2014 MOBILE IS PREDICTED TO OVERTAKE DESKTOP INTERNET USAGE  1.4 BILLION SMARTPHONES IN USE IN 2013  THE AVERAGE AMERICAN SPENDS ALMOST 2 DAYS PER HOURS ON A MOBILE DEVICE  MOBILE LINKEDIN USERS ARE MORE THAN TWICE AS ACTIVE AS DESKTOP ONLY USERS  4 OUT OF 5 CONSUMERS USE SMARTPHONES TO SHOP Design is not just what it looks like and feels like. Design is how it works.
  28. 28. CROSS PLATFORM MOBILE COMMITMENT ANDROID SDK FOR OFFICE 365 CORDOVA Package HTML/JS as native apps for Android, iOS,Windows, Windows Phone Access to native functionality e.g. Camera, geolocation, accelerometer
  29. 29. MOBILE XP DRIVES OUR EXPECTATIONS DELIGHT ME SIMPLE PERSONAL LEARNING
  30. 30. FUTURE BUSINESS PROCESS APPS
  31. 31.  2013: 3.5 MILLION SEARCHES  2012: 2 MILLION SEARCHES  2013: 350.000 TWEETS  2012: 100.000 TWEETS  2013: $ 118.000  2012: $ 83.000
  32. 32. REINVENT YOUR PROCESSES USING DATA 0 10 20 30 40 $50B Global "big data" revenue 2011 2012 2013 2014 2015 2016 2017 26% 25% 33% 28% 22% 26% 40% (13-17) CAGR Infrastructure & Networking XaaS Database Applications Storage Compute Professional services 0 100 200 $300K Cost of storage / GB 1981 1990 2000 2010 2010: $0.10 2000: $1 1990: $10 Source: Wikibon
  33. 33. OFFICE GRAPH CONTENT AND SIGNALS ACROSS OFFICE 365 AUTO-POPULATING THE OFFICE GRAPH FOR TEAMS Insights derived with machine learning to help YOU get the job done right NOW PEOPLE as the #1 pivot for all experiences
  34. 34. FUTURE BUSINESS PROCESS APPS
  35. 35. http://www.eweek.com/small-business/public-it-cloud-services- spending-to-reach-108-billion-by-2017-idc.html
  36. 36. CLOUD - BUILT FOR BUSINESS NOT FOR THE IT ORGANIZATION
  37. 37. REINVENTING THE ROLE OF IT
  38. 38. FUTURE BUSINESS PROCESS APPS
  39. 39. “THE WAY TO GET STARTED IS TO QUIT TALKING AND BEGIN DOING.” Walt Disney

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