Teresa Griffin has over 15 years of experience in administrative and customer service roles. She is seeking a new position where she can utilize her strong attention to detail, customer service skills, problem solving abilities, and proficiency with Microsoft Office. Her resume highlights experience as a receptionist, service coordinator, trust operations specialist, and customer service representative.

1. Teresa Griffin
3856 Schroeder Dr., Fairfield, OH45011
Cell: 513-259-1121 –tmgriffin1575@gmail.com
Summary
Dedicated, reliable, experienced Administrative professional motivated to maintain customer satisfaction and
contribute to company success.
Highlights
 Meticulous attention to detail
 Customer service-oriented
 Strong problem solver
 Microsoft Office
 Pleasant demeanor
 Results-oriented
 Excellent Communication Skills
 Self-directed
Experience
Receptionist
June 2016 to Present
L&E Research– Blue Ash, OH
Main receptionist for entire company. Answer calls/questions from general public interested in participating in
research studies and if necessary help them sign up with L&E to begin participation. Answer calls from clients and
potential clients, taking bid requests and answering questions about the bid process. Transferring calls to various
individuals within the corporation and relaying messages when necessary. Various in office jobs as needed such as
mailings, incentive prep, copying and printing, etc.
Service Delivery Coordinator
March 2015 to June 2016
NSC Global – Mason, OH
Monitor various company website IT communications, assign Service Orders to Techs, monitor tech process for compliance,
monitor service orders to closure, coordinate service calls between users and techs. Escalate high priority tickets to techs.
Trust Operations Specialist II
March 2002 to March 2015
First Financial Bank — Hamilton, OH
Maintained and balanced all mutual fund positions within the Trust department, including placing trade orders, settling
trading, posting income, processing stock subscriptions and other special mutual fund related things as needed.
Helped keep trust client vault audited and accurate. Pulled and filed items in client files as necessary. Added/deleted items
to/from client registration on Trust system as required.
Help out as needed within the office on other duties.
Customer Service Rep
June 2001 to April 2010
SteinMart — West Chester, OH
Maintained the register and reception area in a neat and organized fashion. Processed all sales transactions accurately and in
a timely fashion. Offered exceptional customer service. Answered customers’ questions and addressed problems and
complaints in person and via phone. Educated customers on product and service offerings. Balanced the needs of multiple
customers simultaneously in a fast-paced retail environment.

2. Education
Certificate of Completion: Administrative, 2002
Dee Russell Lee — Hamilton, OH United States
Microsoft PowerPoint Certification
Office Administration coursework
Microsoft Office Applications Certification
Administrative typing skills
High School Diploma: Paideia, 1993
Hughes — Cincinnati, OH United States
General studies with advanced classes’ senior year