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M. Hutson Resume2
- 1. MELISSA L. HUTSON 1407Bates Street 813.417.4286 Brandon, FL 33510 MHutson87@gmail.com SUMMARY OF QUALIFICATIONS  Overnine years customer service experience  Front-end supervision  Strong administrative support  Complaint/conflict resolution  Team building and training  Proficientusing MicrosoftOfficeApplications  Excellent interpersonal and communication skills  Well organized and focused in coordinating projects EDUCATION PolkState College, Lakeland, Fl – Study of Arts, Expected graduation 05/2016 Riverview High School,Riverview,Fl – Diploma, Graduated 5/2005 PROFESSIONAL EMPLOYMENT EXPERIENCE DisputesIntakeCoordinator 6/2014 – Present CapitalOne Tampa, Fl  Assist customers with transactions on their credit card accounts.  Providedexceptional customer service, completed disputes, and assisted customers withquestions about other products weofferfor their credit card account.  Performed fraud reports for unrecognized or unauthorized transactions.  Responsible formaintaining neat and clean work area. KeyAccomplishments:  Presentedwitha back-up positionforCAAT lend,and helpingassistteammates performtasks,andprovide exceptionalcustomerservice. CustomerServiceSupervisor 2/2007- 6/2014 BedBath & Beyond Brandon, Fl  Manage retail staff to include cashiers and sales associates working the floor.  Provideadministrative functions such as answering the phones, generating reports, and processing new hire documents.  Meet and or exceed store’s monthly sales target.  Greet customers with enthusiasm creating a welcomingatmosphere.  Resolve both customer and associate complaints/conflicts.  Assist associates with returns, exchanges, and balance registers.  Responsible forassociate training and development, scheduling and employee reviews.  Performstore opening and closing procedures. KeyAccomplishment:  Receivedrecognitionforsuccessfullytraining associates onnewprograms.